What was your phone's battery life when you attempted to upgrade your phone's firmware? Was the upgrading process interrupted because of your Streamyx connection? By right, upon dowloading around 40 something %, then the screen will change and it shows updating phone ... blah, blah, blah. I updated four phones today, my K800i / P990i, gf's K618i, my brother's W950i and my mother's K610i, the whole updating process went fine. If yours a Midland set, you have nothing to worry, just bring your phone and let them fix it, it might be an earlier bug in your firmware that caused the new firmware to fail from being successfully flashed on your phone. If yours an AP set, then it might be chargeable as I believe AP companies won't do this free for you if you attempted to download the new firmware yourself. 

hmm need some help here guys..im using R1EJ001 firmware..flashed it in sungai wang as i want to read chinese characters...

but sometimes, the words gets corrupted. For example, when there is incoming call, and i press busy, normally it says "Busy Mode", but sometimes it says "Fzzy Mode". Then when i enter file manager, and it should show the "Video" folder, but sometimes, mine shows "F4:414"... How can I fix it? Or what's wrong with it?