We refer to the above matter and your complaint through Malaysian Communication and Multimedia Commission (MCMC)  dated 25 January 2017.

Firstly, our appreciation for bringing this matter to our attention and sincere apologies for the inconvenience caused.

We would like to informed, TM has recently launched the Thank You Surprise campaign as part of the Broadband Improvement Plan that was announced on 24th October 2016.

In part of your current package, we are also in the midst to improvise for Streamyx Broadband Plan - Thank You Surprise campaign. For your information, TM will be contacting customer who are eligible for this campaign, starting April 2017 for upgrading your current package.

TM is continuously upgrading its infrastructure, increase network capacity and improve service availability towards better experience.  You will be updated of the latest offer and progress through announcements and communication once it is available in the near future.  In the meantime, we hope that you will enjoy our token of appreciation that we have lined up for you.

We hope the above explanation clarifies on the matter. We wish to take this opportunity to thank you for your continued patience and understanding as well as extend our appreciation for your continuous support to TM. For further assistance or feedback, kindly visit http://www.tm.com.my or you may contact TM at 100. Alternatively, you can email us at help@tm.com.my, tweet us @TMConnects or connect with us via Facebook at Everyone Connects.

Thank you.

Regards,
Nur Farahanim
TM Email Team
Telekom Malaysia Berhad