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Chat Streamyx - Unifi Lite rebrand?, Bye stimix, hello unifi lite? Rebranded

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afiq10
post Jan 25 2017, 06:41 PM

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Done Reporting.


#ezreport #reportnoobservice

This post has been edited by afiq10: Jan 25 2017, 06:41 PM
afiq10
post Jan 27 2017, 05:51 PM

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QUOTE(JohnLai @ Jan 27 2017, 05:41 PM)
Update:
On 5:31PM just now, CFM personnel called my phone number.
He asked me if CFM could close my report as CFM will be contacting and clarifying matter about speed upgrade with TM. In addition, he told me CFM is getting too many complaints from streamyx subscribers.

At first, I was reluctant, but as he said current reports will be pooled together and CFM together with MCMC will be contacting TM soon to negotiate some sort of deal.
So, I gave the permission to close my CFM report.

I got a bad feeling about this....... hmm.gif

EDIT: at the beginning of the conversation, he asked me if I already filed a report with TM in regard to speed upgrade matter. I told him that I already tried, but TM refused to open report for me. (Yeah, told him about 4times disconnected live chat and 2 times phone disconnection with TM)

EDIT2:
What is really pissing me off......this:
[attachmentid=8442624]

REALLY!!? JUNK?? So, my complaint is JUNK? vmad.gif   mad.gif
*

i think they put into junk because too many same report overloading laugh.gif
#ezjob

update :

"You get a surpise too.
Please check back to this website from
1 March 2017 to discover your surprise!"

no idea what they are planning now

edit :

XX..


dan kami minta maaf untuk thankyou surprise ni kami lanjutkan lagi sehingga ac


MOHD


ac?


XX..


maaf sehingga mac


MOHD


march nanti saya akan dapat kupon/webe tu je nanti?


XX..


betul encik

/me facepalm

This post has been edited by afiq10: Jan 27 2017, 06:26 PM
afiq10
post Feb 1 2017, 09:49 PM

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Status: Investigation
Tarikh / Date: 27/01/2017 - 12:33 PM
Ditugaskan Kepada / Assigned To: TELEKOM MALAYSIA
Ditugaskan Untuk / Assignee:Customer Service Telekom Malaysia
Status: Investigation
Tarikh / Date: 27/01/2017 - 12:33 PM
Ditugaskan Kepada / Assigned To: TELEKOM MALAYSIA
Ditugaskan Untuk / Assignee:Customer Service Telekom Malaysia
Status: New
Tarikh / Date: 25/01/2017 - 06:30 PM
Ditugaskan Kepada / Assigned To: TELEKOM MALAYSIA
Ditugaskan Untuk / Assignee:

_________________

nothing much going on MCMC...
afiq10
post Feb 6 2017, 05:41 PM

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still no respond from mcmc lmao?
afiq10
post Feb 6 2017, 05:54 PM

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just got an email juz now..

Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Malaysian Communications and Multimedia Commission (MCMC) bertarikh 27 Januari 2017.

Terlebih dahulu, pihak kami amat menghargai usaha tuan/puan untuk menghubungi kami.

Seperti yang anda semua ketahui, TM baru-baru ini melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan pada 24 Oktober 2016.

Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.

Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 untuk penaiktarafan pakej sedia ada anda.

TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Anda akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap anda akan menikmati ganjaran penghargaan yang kami sediakan untuk anda.

Terima kasih sokongan berterusan anda kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Anda juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.

Sekian, terima kasih.

i guess i'll have to wait until year 2050 .. then can reach fiber in my house..

This post has been edited by afiq10: Feb 6 2017, 06:00 PM
afiq10
post Feb 6 2017, 06:06 PM

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QUOTE(FappyBird @ Feb 6 2017, 06:03 PM)
how did you get a response from tm?

i komplen liao at skmm didnt get any response
*
they email-ed me ..


afiq10
post Feb 15 2017, 04:08 PM

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i giff up already.. waste time

skmm no use also..

better keep quiet

#nofreeupgradestreamyx
afiq10
post Feb 15 2017, 05:05 PM

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QUOTE(JohnLai @ Feb 15 2017, 04:24 PM)
Yes, no upgrade. Multiple internal TM sources already confirmed it. There will be no speed upgrade for the rest of streamyx users except lucky 100k who live in KL/Selangor/Putrajaya.

There will be new unifi Lite package at 10Mbps which will be offered to streamyx users who live within unifi coverage, but you will not keep your current package price. This unifi lite package = pay for upgrade. Price is RM150 (GST exclusive).

The so called upcoming suprises are voucher (different discount value), webe (different RMXX off TM bill) and hypptv (channels repackaging) + new unifi lite package.

*Aside from the 'broadband improvement', there is rumour in TM = data quota will be implemented. How about 300GB sounds for Unifi 100Mbps?*  doh.gif
*
RM 150 = 10mbps unifi lite more joke

RM 179 = 50mbps (30mbps --> 50mbps)

if implant data quota more people will rage to this joke...

no hope for tm already... they just wan to sembelih people..

QUOTE(AsuKi @ Feb 15 2017, 04:53 PM)
dungibup mann!!
*
"TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik"

what can I do when they keep spamming the same crappy message.. this message is the same as ignoring my complain..

This post has been edited by afiq10: Feb 15 2017, 05:10 PM
afiq10
post Feb 15 2017, 05:12 PM

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QUOTE(JohnLai @ Feb 15 2017, 05:07 PM)
Heard the upload speed for Unifi Lite 10Mbps is 5Mbps.....so....RM150 compared to previous RM160 8Mbps streamyx......
*
No ones wants to go streamyx package nowadays lmao...

Copper cable was a joke to begin with..

UniFI lite is given to those under UNIFI COVERAGE only..

even the so called joke package is no hope for me because not under unifi coverage..




afiq10
post Feb 15 2017, 05:33 PM

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Budget 2017..

Wired broadband 2x Speed just a dream for streamyx user

TM Logic be like

Streamyx is not wired broadband.. streamyx use copper broadband..

- giff useless webe
- hpptv trial
- unifi lite package ( new different price )

#janjidicapati #facepalm #bestISP

and with awful streamyx price package..

#streamyxpay4unifiupgrade

i've always wanted to stream something online .. but what can do with 0.5mbps upload speed..

how to upload file.. how to upload backup file.. how to play online smoothly with horrible spike ping..

but what can do wired broadband is monopoly

This post has been edited by afiq10: Feb 15 2017, 05:41 PM
afiq10
post Feb 15 2017, 05:57 PM

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QUOTE(dr_zoidberg @ Feb 15 2017, 05:48 PM)
they don't care about the users anymore, they have the thinking "tak suka, you jangan guna" mentality.  bangwall.gif

in the end, all these poor services are chasing the investors and businesses away. some businesses require huge amount of data and the some minister always "main tak tahu"!  bangwall.gif
*
"tak suka, you jangan guna" i think most of TM users would not use this service if there is competition ISP in malaysia..

edit : just look at TIME coverage.. i think MOST PEOPLE WOULD CHOOSE TIME RATHER THAN TM..

i think its a matter of you are forced to use this service if you like it or not..

TM dominate malaysia can do anything to bring profit to their company.. dont care to users as they dont have any competition.. happy or not u cant do anything..

they are confident enough to do everything..

no such thing business in TM as they are winning in everything..

if only google fiber was in malaysia.. sure can bankrupt this joke TM marketing.. (juz can keep dreaming about google fiber)..

im sure google fiber or any strong competition are forbidden entering malaysia.. (political effect) ..

#sokongTMMalaysia #sokongprodukbumiputera #TM #majubersamaTM #inyear2050



This post has been edited by afiq10: Feb 15 2017, 05:59 PM
afiq10
post Feb 15 2017, 06:11 PM

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Complain.. complain.. but what can do TM is bonded with Government .. Strongest cable out there..

No matter how bad their service is you can't escape from TM.

Until today their joke price / coverage / service / ping / upload speed is still there.. Isn't it amazing/suprising to see they still dare to show that kind of price till today..

They won't change it.. nothing has been improved.. report to skmm what can do TM is the new governmant.. SKMM under governmant .. TM > SKMM.

TM IS BOSS. TM IS THUGLIFE. TM CONTROLS YOU. YOU SHALL NOT PASS.

This post has been edited by afiq10: Feb 15 2017, 06:12 PM
afiq10
post Feb 16 2017, 02:44 PM

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============================================================
Resolved On: 2/16/2017 10:35:04 AM
Resolved By: Customer Service Telekom Malaysia
Reason: Case closed
============================================================

Easy.
afiq10
post Feb 16 2017, 02:46 PM

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TM won't entertain with streamyx free upgrade budget..

They will spam the same useless sentence
afiq10
post Mar 13 2017, 04:56 PM

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QUOTE(dannychen @ Mar 12 2017, 03:12 PM)
Kepada Encik,

Kami amat memahami akan isu yang diutarakan oleh pihak tuan. Berdasarkan semakan, kami mendapati kawasan kediaman tuan masih belum dikemaskini lagi bagi projek SUBB (sub-urbun broadband) yang sedang kami rancangkan.

Namun, kami mendapati kelajuan yang lebih tinggi mampu dibekalkan ke kediaman pihak tuan berdasarkan semakan yang telah kami lakukan. Justeru, kami mencadangkan pihak tuan menunggu sehingga bulan April 2017 bagi mendapatkan pengesahan susulan untuk promosi pakej Unifi Lite yang akan kami tawarkan.

Kesabaran pihak tuan adalah amat kami hargai.

“Untuk pertanyaan atau maklum balas lanjut, berbuallah dengan kami di https://mytm.tm.com.my bagi mendapatkan bantuan secara online dengan lebih pantas. Anda juga boleh tweet kami di @TMConnects, berikan maklum balas di laman
Facebook kami, Everyone Connects atau nikmati khidmat bantuan layan diri menerusi laman web TM Self Help di www.tm.com.my.

Terima kasih.
Yang benar,

Narati binti Samuri
TM Email Team
Telekom Malaysia Berhad
*
How did u ask them to check if kawasan perumahan di dalam projek SUBB? Mine they just replied not under coverage

 

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