I just did that 2 weeks ago. Was told that I will be on waiting list as there was no ports available. Yesterday TM called to inform me that there is now ports available and if I wanted to upgrade. They offered me the RM89 and RM129 packages. After I enquire further, they say they can also give me Unifi Lite at my current streamyx subscription of RM90 a month. So if they do call, try and bargain with them.

Sorry. My bad. I got confused with the Unifi Lite naming. Didn't know that Lite is now 100Mbps. What they offer me is the old 10Mbps for the existing Streamyx price.

What I did was I applied to switch to Unifi via the portal. They called up and offered me the standard packages for 30Mbps and 100Mbps. So I asked them why I wasn't given any special upgrade? The customer service only then told me about the 10Mbps plan. She said
1) it will be at the current subscription rate I was paying. I did ask if I could get it for RM80 but they said no. So my current subscription is RM90.
2) No quota.
3) there is no contract.
4) price includes some free call minutes (can't remember how many minutes).
5) can watch free channels on Unifi Play TV app.

Technician will be coming to install tomorrow (Sunday) so I will update if all above is true.

This post has been edited by adrian72: Mar 23 2019, 05:17 PM

Yes, I was paying RM90 for my 2Mbps Streamyx. I read somewhere that some people were offered the upgrade at RM80 so that's why I asked.

Today the technicians came to install. So I am now on Unifi Lite 10Mbps (On the self-service portal, it is referred to "unifi Lite 10Mbps HE Lite (3M)"). The plan comes with STD20 Voice plan, Ruby Plus Pack and "Promo Discount Perpetual" (so guess the price is fixed). So far so good. Now waiting if they will Turbo me to 100Mbps

From what I understand is TM will offer Streamyx users upgrade to 10Mbps at your current subscription rate. However, they will try and push you to take the 30Mbps and 100Mbps options.

I insisted on the 10Mbps. I had a look at the cable and it appears to have 2 clear cables and a copper wire. The technician said the cable is fibre.

The thing is I have been checking if I qualify via the link for months and it always says "Coming Soon". When I finally decided to "Change My Plan" via the self-service portal, suddenly TM says I can upgrade. For me it was a no-brainer, upgrade from 2Mbps to 10Mbps at RM90.

My suggestion is to call them and request for an upgrade. Don't rely on the link.

This post has been edited by adrian72: Mar 27 2019, 10:18 AM

I mentioned this earlier. I was stuck on Streamyx even though my area has Unifi coverage. Waiting for them to offer me free upgrade but nothing happened. In the end, I just logged in to the self-service portal and requested for an upgrade.

TM called and offered me their usual Unifi package but I wasn't keen because my Streamyx was only RM90 unlimited. I didn't want their 30Mbps plan because there's quota. And their 100Mbps was above my budget.

They said my name wasn't in the list so no free upgrade. After some talking, they said they have a 10Mbps unlimited package with Ruby Pack that they can offer me for the same price I was paying.

I suggest you speak to them and ask about the 10Mbps plan. In a way, it is a free upgrade to Unifi.

If confirmed no cap then it is worth it. They only offered me a 10Mbps with unlimited at RM90. Otherwise, I have to go for the 30Mbps with 60GB cap or 100Mbps at RM129.