Last time I remember in bill, we only pay after the usage period right?.
Let say the bill is for 25 Nov-24 Dec usage. The bill should come on 25Dec and then got about 1 month to pay right?

I am not the one who pay the bill so I don't know when had they change to (above example) give you 10 Dec must paid that bill even you not yet reach the final date of usage?
Like this when they got fail service like line down, interrupt, when people complain and request for deduction in bill for that month, due to we paid already in middle of usage period, how can we get the deduction for that month's bill?

now you guys understand my words when gobind first started that he will definitely make the cost drop.. then did you have your streamyx bill reduced ? very simple question.. since the beginning i already know he cant do much thing.. you need to know.. in the world of capitalism, he will not be that stupid to spoil its own benefits as government is the biggest shareholder of TM, dont ever expect politician to be the savior..he needs to take care of the government benefits BEFORE the people one... this is the reality which i mentioned earlier.. painful but true..

I just finished chatting on TM Live Chat, he said the same thing, can't cancel the TV pack because it is part of package. My bill now is RM58 + RM30 too, when I don't even use the TV pack. Now need to go to TMPoint to terminate the TV pack. But I wonder if that's possible or they will corner and say something else. 

I created a report using Livechat on this issue, about unable to remove tv package. I even called 100. Basically these live agents don't have much power, they can only advice to go to TM Point. So this afternoon someone from TM called me, and said any removal can only be done at TM Point and asked me to go there. The way he said it was like removal was no problem. Then he closed my report.

I went, and quoted his name, luckily the TM office and TM Point shared the same building, and the officer can contact the one who called me. TM Point officer said by right the removal can only be done from October, but she'll check if this can be done with the penalty waived immediately. I had to scan thumbprint and they even read my IC using device.. I think this is why you need to go to TM Point. They have biometric checking.

But, I still don't know the status of my cancellation, because they still need to check on the penalty etc. So yeah, not quite an absolute solution. 

Still, I can advice you to create a report and go to TM Point, they have more power.

yes, removal of tv package. but my removal is still pending eventhough i've filled up the form and all. will update here when they've get back to me.