its sheets like this with TM

Been a streamyx user for over 25 years

the latest is 4mpbs for RM120, this is after myself made a mistake
the original offer was Rm140 (to upgrade from 2 to 4) with free International Direct Dialing xxx mins

then the latest phone bill comes in with extra RM20, although they have mention free
make a complaint and request to be struck off

then later internet bill comes in, still RM120 :X
means the upgrade of Adding RM20 to double my speed was added to the phone bill
realistically if I have know thatm i wouldnt have request it to be struck off

And here I thought I got a better dealwith RM120 for 4mbps
and this guy with RM58 for 8-FREAKING MBPS!!!!

The lowest price for 8mbps streamyx in this forum is rm58. Do i need to open again my complaint and trying to reduce from rm99 to rm58? Haha

We refer to your complaint which was received through Malaysian Communications and Multimedia Commission (MCMC) dated 15 July 2019.

We would like to apologise for the inconvenience caused and would like to thank you for interest in subscribing to our service.

Based on our inspection, TM Unifi service is presently unavailable to the requested address at ([deleted] Pulau Pinang) due to no Unifi coverage. However, we would like to inform that the additional Unifi infrastructure proposal has been taking into consideration. The execution would be roll out in stages and your premise will be next in batch of deployment expected (subject to approval). We will keep you informed and any information pertaining to the service availability shall be updated at https://unifi.com.my for your future reference.

We hope the above explanation clarifies on the matter. We wish to take this opportunity to thank you for your continued patience and understanding as well as extend our appreciation for your continuous support to TM. For further enquiries or feedback, chat with us at unifi.com.my/chat. Alternatively, you may tweet us at twitter.com/helpmeunifi or leave your comments at our Face book page facebook.com/weareunifi. We look forward to serve you better.

Thank you.

Regards,
Norliana Bt Mohd Hussin
TM Email Team
Telekom Malaysia Berhad

Reference No: 0719-29-0002630-TM

Nice.. case closed. Not even offering me anything

For those subscribers of unifi lite SUBB 10mbps RM129 (RM99 internet + RM30 TV pack), the next bill will be RM99 (RM69 unifi lite + RM30 TV pack). Basically the new RM69 price is applicable to internet only, the rest aka "Value-added Service" such as TV pack is still remained. I've confirmed via live chat TM just now. Haven't received my bill yet since my bill cycle is 28th. Though, once the new bill is generated, we can contact TM via chat to terminate the TV pack. But we still need to pay RM99 for that bill since the TV pack termination can only be done after migration and bill generation. I've already requested to terminate the TV pack now (so that my upcoming bill on 28/9 will be RM69 only), but can't. 

Just report it to MCMC

Old bill - RM58(Streamyx) + RM30(Unifi TV) = RM88
New bill - RM69(Unifi Lite) + RM30(Unifi TV) = RM99

What logic is this?
Previously forced to pay for Unifi TV even when u don't want it & now have to pay extra for it.

Could I confirm if I go TM Points I could cancel the TV PACK? I also have the Ruby pack RM30 charges monthly which I don't use. I try to request to cancel before and the TM Points people say cant....

Lol TM, so inconsistent. When I chat with them last time, they said can do that via chat. I attached my snippet chat below for reference (in Bahasa) for reference.


Well as you said, it's good that we can get reimbursement based on cancellation date. But I still annoyed with the fact that:
1. we need to pay more than what being promised due to the TV pack,
2. unable to terminate the TV pack before the new bill is coming, and
3. need to manually reach TM to terminate that TV pack (and it's even worst if need to go to TMpoint).

Those TV pack was being forced upon us in a first place during registration & can't be omitted; I'm sure most of us not using that pack at all (due to Unifi lite RM129 package, the TV pack is available at app only, no HyppTV box included).
As what they said to me last time, we can, provided the request of cancellation for TV pack is done after receiving the new bill (aka after migration to new price adjustment for internet package to RM69, and bill generation). Until you receive the new bill, you're can't terminate the TV pack. And yea, I hate that. 

shadowzephyr I feel you, that's the point I brought out in Chat, but I do not think they are the right person to hear us.
It's hilarious that we can upgrade or subscribe via call, but can't do the same for cancellation.
Not to mention that not everyone have time to visit TM point as they never open on Sat/Sun.

I will try to call up TM on tomorrow (Tue), and pay a visit to TM Point on Wed if they can't "fix" it in call.

Will update the outcome soon.

I double check again the Aug bill I have a jumbo lite pack RM30 in it.

As for this Sept bill still waiting. If they include the jumbo lite pack RM30 in this month bill, can I remove it since I only receive a modem from TM when I subscribe to TM for the 4mbps package 2 years ago?

How do go about asking TM to remove the jumbo lite pack.

I just finished chatting on TM Live Chat, he said the same thing, can't cancel the TV pack because it is part of package. My bill now is RM58 + RM30 too, when I don't even use the TV pack. Now need to go to TMPoint to terminate the TV pack. But I wonder if that's possible or they will corner and say something else. 

I do MCMC complaint why i got charged RM 104 after GST~ , got closed because TM insist only RM 69 will be charged.

Reopen the complaint with screen of my billing details & still waiting for reply.

Do you cancel just the TV Pack, or the whole package? What will be your next bill?

Hi, can I know what's your previous package? Is it same as mine? I'm not allow to cancel at all.  I plan to just terminate it and reapply new one before october? Or better apply first?

Anyone have the same issue as mine and been solved without terminate? TQ

got my bill for 68.30 (8mbps) with free hypp tv channel

I made a complaint about the extra tv pack too, they mention will excalate to their supervisor, then no more news. Now really awaiting patiently for this month bill. Dont know what to expect.

the price adjustment is true, but with some issues.

mine 8mbps adjusted to RM69/month without additional rubbish TV pack. Total = RM 69/month
my friend 8mbps adjusted to RM69/month but with UnifiTV Ultimate Pack (magically appear  , before this never subscribe this) worth RM60/month and few other things.  Total = RM 145/month

if your case same like my friend, better unsubscribe the additional TV pack via app of go to tmpoint

Mine also same. Turns out to be penalty for cancelling the tv pack. After that I went to TM. They waived the the penalty. Done.

[attachmentid=10329822]
[attachmentid=10329823]

If i am accepting the offer...i need to let go hypptv and unlimited TM fixed line then...how much i need to pay to maintain phoneline?

Finally a guy from TM called me and ask me whether my problem is fix or not. I said no and he said TM will ask on site support to visit my house and have to pay the that guy RM 53 cash, damn it...

Once the box is up, take how long for TM to activate the unifi?

Really?

I mean the box they pull the cable on the pole got the tm logo

How do you fight for it ?

how to physically check whether my area already covered by unifi or not.. too lazy to call them

Hi guys, how can we change streamyx password. Not wifi, streamyx(unifi lite) itself.