done. boleh juga dibuat aduan di https://www.pmo.gov.my/emaklumbalas/index.php

cc email semua menteri2 http://www.pmo.gov.my/home.php?menu=cabinet&page=1797

ayuh sama sama kita lawan!

Really just RM1, so can use this phone for receiving call only.Great

done report to SKMM

0117-01-0001981-TM

my report

ID Aduan / Complaint ID:
0117-01-0001982-TM

Your 4M is RM120? Not RM130? What is the package name? How did you upgrade? Did they call with an offer?

Utusan report on TM "surprise"


https://www.utusan.com.my/bisnes/korporat/t...anggan-1.436483
KUALA LUMPUR 25 Jan. – Tele­kom Malaysia Berhad ™ memberi ganjaran kepada pe­langgannya melalui kempen ‘ganjaran istimewa’ sebagai tanda pengharga­an atas kesetiaan dan sokongan terhadap produk serta perkhid­matan TM.

Naib Presiden Eksekutif Pengguna dan Perusahaan Kecil Sederhana (PKS) TM, Imri Mokhtar berkata, para pelanggan daripada segmen kediaman yang melanggan perkhidmatan TM seperti Homeline, Streamyx dan UniFi sehingga 28 Februari ini layak menerima ganjaran tersebut.

Kata beliau, semua pelanggan TM yang layak akan mene­rima khidmat pesanan ringkas (SMS) atau e-mel yang memaklumkan kelayakan mereka untuk menerima ganjaran.

“Pelanggan boleh melayari laman web www.tm.com.my/thankyousurprise bermula hari ini dan perlu mengisi butiran mereka secara dalam talian. Kemudian, mereka perlu mengesahkan penerimaan tawaran yang diberikan.

“Ganjaran istimewa ini mempunyai tempoh yang terhad dan pelanggan perlu berbuat demikian secepat mungkin supaya tidak terlepas peluang ke­emasan ini,” katanya dalam kenyataan di sini hari ini.

Tambah Imri, se­jak Oktober tahun lalu pihaknya telah melaksanakan Pelan Penambahbaikan Jalur Lebar (BIP) dalam usaha memacu penggunaan jalur le­bar di seluruh negara.

Katanya, melalui pelan tersebut purata kepantasan jalur lebar untuk pe­langgan UniFi kediaman akan dinaik taraf pada harga yang sama.

“Pelan ini sedang berjalan dan pelanggan yang layak akan mula menikmati penaiktarafan secara berperingkat bermula bulan ini. Setakat ini, hampir 700,000 pelanggan telah bersetuju menerima tersebut.

Untuk maklumat lanjut, pe­langgan boleh menghubungi TM melalui @TMConnects di Twitter, laman facebook EveryoneConnects, TM Live Chat dan TMpoint yang berdekatan.




WOW! 700 000 out of 900 000 unifi users ALREADY AGREED and WILL GET SPEED UPGRADE.
OIII!!!! STREAMYX MANA? 1.4 million streamyx users are abandoned.

edit:unspoiled it. Minor reformating

This post has been edited by JohnLai: Jan 26 2017, 11:48 AM

0117-01-0001984-TM reported...

I have been asking for upgrade to at least 2 or 4mbps from 1mbps but got rejected many times due to no port available..

i mean, come on.. i live in KL and i stay at apartment... my neighbours living at terrace house next to my apartments are either using 8mbps or unifi but I am being left out...

this is totally unfair...

Can I suggest....

You should call 100 and find out whether your line supports a higher speed first. If you have 4M, but your area doesn't support 8M, then obviously there cannot be a speed upgrade. I see some users have said they are on 1M for long time as their area does not support more than that. So there can be no speed upgrade. 8M user already on max speed for now, so there can be no speed upgrade.

I am just wondering if those suprise gifts are for these users whose lines cannot support higher speed.

If I remember correctly, the new better package for non-Unifi users is only in Jun.

Also, I would consider carefully before accepting any surprise offer without finding out the above, because later they will say you already got something free and later if something better comes along, they may say you are not eligible for it for that reason.

Asking users to sign up for another mobile package and then get RM10 discount is ridiculous. Unless I really want the mobile package, why pay more to get a small discount. I wonder if the GemFive voucher will be worth RM120.(RM10 x 12 months).

It does seem that RM10 is the monthly difference they are using. This seems to be in line with
Old 2/4/8M = 130/140/160
New 2/4/8M = 120/130/140

I also think users who are now paying the old higher price should either try to call 100 and get the new price or try at TMPoint. From what I have seen the new price was initially only for new users. Later it was applicable to old users. But you had to go get it. And there may be a contract renewal.

I also see there are a couple of users who managed to go from 4M to 8M at their current price. Maybe that was because it was technically possible, or there were free ports available. But I think you have to go ask for it, maybe fight for it. No harm trying.

I called and even went to the TM point... I live in KL nearby city centre... the best speed they have is 1mbps.. they said not even able to upgrade to 2mbps..

so after several tries of asking and got rejected.. I logged the complain to SKMM..

0117-01-0001989-TM
New complain logged.

i went to the TM Surprise Site today and I got this ...

You get a surpise too.
Please check back to this website from
1 March 2017 to discover your surprise!

=.=

So excited for new speed upgrade 50Mpbs😆

This post has been edited by mancode1009: Jan 26 2017, 12:12 PM

streamyx 4mbps with no easy unifi (apartment)

webe 79/month plus 10 off

now am paying 120 for the 4mbps
worth it to get above?

i got that too for my Unifi but yet to receive the SMS god knows when they are implementing it...

So in your case, really they cannot double your speed due to technical problem. Thats why you probably get some other surprise offer, which probably is useless to you (and most others). Your complaint should be that they have not upgraded your area to offer better speeds. How much is your 1M package? RM110?

I think only you can decide if its useful to you based on your own usage and your own needs. Have you checked if your area has 8M coverage or its 4M max?

What 4M package do you have for RM120? I thought 4M is RM130 / 140?

Done my part

power of persuasion


they go split 20 to my phone bill for the "supposedly free idd minutes"
and kept the 120 on the an upgraded 4mbps

make a hoohah on the phone bill on how tm agen promises free idd minutes without checking net bill

after that they strike out the 20 on the phone bill while no increase in the net bill

now stuck with 120 on 4mbps

Those agents always say this and that. Well, good for you at least your 4M is RM120.

i report on MCMC