Outline ·
[ Standard ] ·
Linear+
ONEXOX Thread : Latest Season Pass available now, all about OneXOX
|
chaihuat
|
 Jun 14 2024, 01:15 PM
|
New Member
|
I just noticed this issue when my father told me his phone can't call out. After checking, just realised the line may terminated 29 June. My father seldom use the call out service, mostly people call in only. Luckily he told me earlier, if not when the line terminated, there is another big issue. I already submitted a ticket but they reply company have right to amend any rules. I tell them bullshit, according law, any amendments need agree from users and they should follow the earlier contract rule and can't make any new rules during the intermediate contract without customer agree. I told them there is unfair contract law in Malaysia as well. If everyone can anytime to revise the contract without both party, what point to sign the contract? Now waiting new reply from them to decide to bring the case to mcmc and national consumer association or not.
|
|
|
|
|
|
chaihuat
|
Jun 14 2024, 02:14 PM
|
New Member
|
QUOTE(laihuhng @ Jun 12 2024, 11:48 AM)  Activated mine in Jan. I've only top up RM50 once to purchase the Welcome Deal. Until today, the line is still active. I believe your line may barred in this one to two month if follow onexox new rule. My line supposed expired November 2026 got barred on 28 May and may terminated after 28 June if no topup. Just realised about it. Luckily not realised after line is terminated. |
|
|
|
|
|
chaihuat
|
Jun 14 2024, 05:54 PM
|
New Member
|
Whatever method to prolong the account validity, once telco give you a date of expiry account, they should follow that rule and can't implement any new rule regarding validity to account during the intermediate period. This is what I understand from contract base. What meaning of contract if anyone can breach the contract simply without getting the permission or agreement from other party?
|
|
|
|
|
|
chaihuat
|
Jun 15 2024, 05:14 PM
|
New Member
|
QUOTE(spaceman @ Jun 15 2024, 01:38 PM) Anyone on either XOX prepaid or postpaid experiencing mobile network issue today? My line is ok (can call and receive call)but mobile internet is not working at all I have 2 SIM, just curious SIM in iPhone auto loss signal after turn off on airplane mode after a while, sometimes can stay long time without loss signal. The other SIM put into android phone didn't face this kind of problem. SIM only use for call. |
|
|
|
|
|
chaihuat
|
Jun 19 2024, 05:23 PM
|
New Member
|
QUOTE(xinaixin @ Jun 17 2024, 05:52 PM) As I mention before,some onexox prepaid users who purchase 1 year and some purchase 2 years validity also get BARRED several months(Up to 9 months)before their expiry date. Users who didn't have proof of purchasing the validity are denied their long validity and are told to top up their prepaid to resume active line depends on the top up amount and/or purchase the 1 year validity again.(That's why I remind users to keep the proof of success purchase validity) As for users who have proof, I suggest that they report to SKMM/MCMC so SKMM/MCMC can check on onexox about this matter but unknown how many users are willing to make a report cause they feel it's troublesome as they can claim back their long validity by submitting the proof of purchasing validity. Prepaid users pay RM25 for each 1 year validity purchased but get BARRED before expiry date, how can this happens ? So good luck to hmmmmmmm.........who ? onexox prepaid users or onexox ? I have done my complaint to mcmc. Even though to me is small case, but from consumer side, I need to protect my right. Hopefully mcmc may take seriously to this. Just worry they both mcmc & OneXOX play football. Attached thumbnail(s)
|
|
|
|
|
|
chaihuat
|
Jun 27 2024, 01:30 PM
|
New Member
|
QUOTE(xinaixin @ Jun 27 2024, 08:57 AM) Hi,if you want the 28 + 8 = 36 months FREE validity,you need to purchase any WELCOME DEAL within 10 days of your prepaid activation date.
Reminder : as this 36 months validity are FREE, you need to top up RM30 every 120 days to maintain these long validity. If like that, better promote new plan with every topup rm30 have 120 days validity instead of may have chances breach the law and get penalties by mcmc. And then stop the 36 months validity plan advertising since implementing new plan rules, the old users just let it go until expired. Telco get the reputation respected by users and users still can enjoy the benefits. But what can see is telco using 28+8 months validity advertising to attract ignorance customers. |
|
|
|
|
|
chaihuat
|
Jun 27 2024, 01:39 PM
|
New Member
|
QUOTE(chaihuat @ Jun 19 2024, 05:23 PM) I have done my complaint to mcmc. Even though to me is small case, but from consumer side, I need to protect my right. Hopefully mcmc may take seriously to this. Just worry they both mcmc & OneXOX play football. Just updated. Telco was replying me at my mcmc complaint portal and try to resolve the complaint. I appeal again and asking mcmc staff to step in for review. Now the appeal pending under forum review by mcmc and CFM. Will update again once receive their response. |
|
|
|
|
|
chaihuat
|
Jul 5 2024, 08:00 PM
|
New Member
|
Guys, I think mostly onexox user today received SMS regarding validity date revised. My father account validity back to previous and not follow the new TNC onexox. Yes, complain to mcmc work.
|
|
|
|
|
|
chaihuat
|
Jul 5 2024, 08:59 PM
|
New Member
|
QUOTE(mfa682 @ Jul 5 2024, 08:37 PM) Nice. Care to screenshot the sms please? I wonder if new user will follow the previous or new TNC  New user registered after the new TNC may follow the new rules but my father case is before new TNC. Attached thumbnail(s)
|
|
|
|
|
|
chaihuat
|
Jul 5 2024, 11:20 PM
|
New Member
|
QUOTE(xinaixin @ Jul 5 2024, 09:22 PM) Hi,this sms notify users that onexox update their T & C for their prepaid plan which is : 76. Subscribers’ 36 months (28 months + 8 months) validity from the Welcome Deal Packages shall not be deemed and/or considered as a Validity Package in any form whatsoever. Under the Welcome Deal Packages, Subscribers must perform a cumulative top up of at least RM30.00 for a continuous period of one hundred and twenty (120) days, failing which, will result in the Subscribers’ Plan and Services termination and number being revoked. Didn't stated this T & C apply to new users before or after 1st.April,2024 (Date of new T & C) Only stated prepaid user's 28 months + 8 months = 36 months validity through welcome deal purchased. I checked my father account before, the validity still follow the new tnc, but today received this sms, then i try to check my father account, the validity already revised back to previous that is nov 2026. Check the mcmc complaint, the results no update yet. I think may update next week by mcmc. |
|
|
|
|
|
chaihuat
|
Jul 9 2024, 10:40 PM
|
New Member
|
QUOTE(xinaixin @ Jul 8 2024, 01:08 AM) The new updated T & C (27/06/2024) only stated apply to new users who purchase welcome deal packages and get the free long validity but didn't stated this T & C apply to users registered BEFORE or AFTER 1st. April,2024 maybe need to wait for next update :confused: Oh my godness. One of my line using credit share to increase validity 25 days receive sms to ask me topup rm30 because no topup in last 120 days. Look like OneXOX very lack of money in account. 
|
|
|
|
|
|
chaihuat
|
Aug 5 2024, 10:31 PM
|
New Member
|
My report case to mcmc still pending. I believe at the moment the validity issue will hanging there until mcmc give the final decision. Anyway, I still received sms from OneXOX from time to time remind me the new term implemented and need topup rm30 every 120 days.
|
|
|
|
|
|
chaihuat
|
Aug 7 2024, 03:16 PM
|
New Member
|
QUOTE(chaihuat @ Aug 5 2024, 10:31 PM) My report case to mcmc still pending. I believe at the moment the validity issue will hanging there until mcmc give the final decision. Anyway, I still received sms from OneXOX from time to time remind me the new term implemented and need topup rm30 every 120 days. Today received a SMS remind me to topup with a due date. Already print screen my current validity and going to update to my complaint case at mcmc portal if onexox really bar my line after the date given. Attached thumbnail(s)
|
|
|
|
|
|
chaihuat
|
Aug 20 2024, 03:39 PM
|
New Member
|
12/8 received sms said PELUANG TERAKHIR TOPUP.
20/8 received again sms said PELUANG TERAKHIR TOPUP.
OneXOX look like become along to use “warning” to collect money. So I decide lodge again second appeal to mcmc with below msg.
[Received a “warning” from OneXOX to topup the rm30 before 20/8/2024 while my active period still valid until 25/12/2024. I would like to express my complaint again, no one telco in market withdrawal back the activation period after given, everyone of them give the activation period after topup, but OneXOX the pioneer in market to start this way. This is unfair to consumers and unpracticed by telco in market. I wish mcmc staff can step in to look for this issue seriously. Thanks.]
|
|
|
|
|
|
chaihuat
|
Aug 21 2024, 03:05 PM
|
New Member
|
QUOTE(!@#$%^ @ Aug 20 2024, 04:24 PM) u sure not because of impending termination after 120 days? I can't catch what you want to say, but the SMS received from onexox is related to the new term implemented where need to topup rm30 every 120 days or buy the yearly validity. No mistake, onexox already do one time to bar the users line in June 2024 but reverted back after I complain it to mcmc. Now my case still pending review by mcmc. But here I want to say, even though onexox mentioned my line will barred on 20/8, but until today my line still alive and date validity no changed at all, still Dec 2024. |
|
|
|
|
|
chaihuat
|
Aug 22 2024, 12:35 PM
|
New Member
|
QUOTE(Ngto @ Aug 20 2024, 08:07 PM) I want some time to think whether to use the top up to buy data and use them all up and port to another Telco or use the top up to buy validity.and continue with ONEXOX. If you just want to park your line without slot in sim card to phone, OneXOX still worth as choose and just set reminders before expiration after buy the 1 year validity. If you just seldom use but slot in the sim card to phone, Unifi prepaid is the best choose at this moment. Unifi prepaid give you 90 days validity after you make maintaining like send one sms, call out, topup or surf internet at least 1Mb. |
|
|
|
|
|
chaihuat
|
Jan 3 2025, 04:06 PM
|
New Member
|
Just to confirm. Is it the season pass FAT500 (0.5gb/month) and FAT1 (1gb/month) already eliminated from OneXOX? Anyone know about it? My auto subscribe season pass for my phone line already cancelled without my knowledge.
|
|
|
|
|
|
chaihuat
|
Jan 5 2025, 04:45 PM
|
New Member
|
QUOTE(d3v073d_50uL @ Jan 3 2025, 05:59 PM) 1GB & 500MB data plan subscription ended on 31st Dec 2024. No new subscription allowed. Those who have subscribed before 1 Jan 2025 (and enabled auto renewal) should be able to continuously use the plan. Those auto subscribers for 0.5 or 1.0gb season pass will discontinue as well. One of my line which enable auto sub before already turn off by OneXOX. |
|
|
|
|
|
chaihuat
|
Jan 5 2025, 04:50 PM
|
New Member
|
QUOTE(fruitie @ Jan 3 2025, 06:06 PM) I see, then no issue for my mom's no. Thanks for the information. I think you may disappointed then, the code FAT500 and FAT1 already delisted from the season pass. So system may not auto sub on behalf of your line. One of my line should auto sub 2 days ago already auto turn off by system. |
|
|
|
|
|
chaihuat
|
Jan 5 2025, 06:12 PM
|
New Member
|
QUOTE(fruitie @ Jan 5 2025, 06:03 PM) Oh my. This is a bad news and 2GB per month is unnecessary for my mom as she hardly goes out and even if she’s out, she hardly checks the phone. I just wanted to subscribe the least data for her so that she could get WhatsApp calls and messages.  same like me, data OneXOX only for standby because have monthly data from maxis. Let see how about my other line due on 18 Jan, if no more subs, then mean OneXOX really implemented new rules again. |
|
|
|
|
Quote
0.0352sec
0.31
7 queries
GZIP Disabled