What ! OMG ! Inexperienced Onexox customer service at 12273 ? 

Doesn't they were trained with knowledge and passed as customer service personnel before answering calls from customer ?  :confused:

Even trainees on the job should consult with experienced personnel before giving an answer,that's my experience with other telco when call their customer service.

My aunt still has 107MB left from her 2GB data redeemed from SP which hasn't expired yet. I tried to redeem another 2GB for her but this error popped up, what does it mean by "UGW"? Does it mean I can only redeem another 2GB when her data is 0MB? I can't be monitoring the usage all the time kan..

does both of 333mins & 1 gb data is stored in season pass after purchase?

Useless onexox app. Try to topup using online payment, the ipay88 progress bar keep moving on and on, till eternity.

Got tired and cancelled topup.

sorry if this has been asked before. I bought Happy Hour 10GB .
Can I transfer some of this to my other line (subline) or will I have to purchase data separately for the other line.

I don't understand , I was sure I had 30+ mins left before I purchased the 13gb+50min+50sms.

After purchase, the balance shows only 58mins left. What kind of trick is this ?

Thanks for the explanation. Actually i don't quite understand how is the DA and MA account work. If i subscribed to prepaid plan and i top up, i saw that it will go to the DA and MA account. Is both this account also under my name ? What is the purpose of splitting the DA and MA account ? Just to make sure we top up RM50 each time in order that all money will go to the DA account instead of MA account ?

I'm on eSIM B59e plan and have another 2 XOX prepaid numbers under my son and daughter. Let say I share 1GB data to each of them, the data will be stored as season pass? Do they need to subscribe a data plan to utilise the shared data?