QUOTE(alexanderclz @ Sep 24 2018, 05:19 PM)
sometimes I follow up with mcmc, apparently they have 15 working days to settle the issue.
In their procedure, max 15 working days must be settle the issued.
Unfortunately for celcom, I request them to remove the OCS for their database system because I'm no longer to use that shity service in the future.
Submit to mcmc since on Aug 2018, but until now celcom still did not resolve the problem. So I call to mcmc, then mcmc teams also surprise and will chase celcom after this.. Not need wait less than 30 minutes straight away celcom reply at mcmc system.. "We are still in the progress to wait for IT department teams to remove the OCS personal database from their system.".
I think mcmc still too loose for these telco nationwide in Malaysia. Should seriously penalty for this shity celcom.
If can like this, I think I can open up the new mnvo so shit like this service.. Just throw the rate cheap, then people will sign up for it.
QUOTE(alexanderclz @ Sep 24 2018, 08:35 PM)
as far as i know, only digi has such a system. the rest will somehow auto subscribe for you. what's worse is you don't even know that u did, until you receive weird sms/mms and got charged.
That's the problem of big loop blackhole of this that telco can let other 3rd party to deduct the balance credit.
However I guess no telco want to invest like this system (with double verification again with verification).. Wasting money..
QUOTE(cicak.fakir @ Sep 24 2018, 09:00 PM)
my wife was on ALTEL.
one fine day, celcom call-me-tunes called her and she picked up - automatically subscribed.
it went on for few months.
initially, altel denied the deduction, because they said it is impossible for celcom to cross charge mvno customer.
when the deduction finally became visible in the system - 3 months after! - altel vs celcom starts pointing to each others, each denying responsibility to fix the mess. one party owns the charging system, while the other owns the billing system.
celcom refuses to acknowledge because we're not celcom customer, so "it's impossible" that celcom-only product can charge altel's customer.
long story short, after ding-dong back-and-forth for loss-count, "asked" (more like scolded) the scripted-to-deny cust-care to get her manager on-the-line, it was sorted out in few days. solidified with report to cfmm.
why is it that we always need to scold and ridicule the agent before anything finally ever get sorted out..?
edit:
point is, don't trust celcom to respect the mno/mvno boundary. still refused when their mvno confirmed the violation.
Simple, straight away report to mcmc for both telco...
Feel silly sharing own tower, need to argue like that..
QUOTE(MakNok @ Sep 25 2018, 06:50 AM)
OneXoX pride itself that spam will not happen to their telco from third party.
Which is why many jump to XoX ..really low usage call..sms and internet which is good for the elderly who refuse to jump onto smartphone.
But now XoX itself are the one sending spam and imagine those poor elderly blindly wondering why their balance keep reducing..
Shame on XOX...
So far I previously use XOX not much issue of it.
Somemore, it's also less sms for promotions here and there..