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 ONEXOX Thread : Latest Season Pass available now, all about OneXOX

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xinaixin
post Apr 8 2024, 09:20 AM

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QUOTE(leongsem @ Apr 8 2024, 08:26 AM)
Hi, anyone know how to activate XOX wifi calling and Volte?

I just change the sim card from nokia 8210 to realme 11X 5G

want to log in the selfcare also cannot, the page keep loading
*
Hi,go to sim card setting and on the VoLTE.

This VoLTE setting is from Redmi Note 11 pro 5g,not sure where to find the setting for your Realme 11x 5G.

This post has been edited by xinaixin: Apr 8 2024, 09:26 AM


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xinaixin
post Apr 8 2024, 07:17 PM

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QUOTE(leongsem @ Apr 8 2024, 09:54 AM)
hi, thanks, how about wifi calling and 5G?

btw you are XOX dealer or XOX reprentative?

THank you.
*
Hi,to activate 5G,send sms 5G ON to 22777

I'm their ex-dealer(Part time) a few years back but give up their dealership due to "Unfulfilled promises" by onexox.

Now am earning 5% User Get User(UGU) by introduce new users to onexox dealers.

Although i'm no longer their dealer but still hanging out with their dealers and sometimes post feedback/informations that may help.

This post has been edited by xinaixin: Apr 8 2024, 07:35 PM


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xinaixin
post Apr 10 2024, 02:14 PM

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QUOTE(leongsem @ Apr 9 2024, 08:27 AM)
good to heard that, next time reload can contact you?

I try on the Volte, I cannot that setting there, maybe need activate by XOX.

Yes, I can find the wifi calling but not volte
*
Maybe you can take your phone to phone shop and ask them to help.

QUOTE(ezekieldavidchong @ Apr 10 2024, 12:35 AM)
120 days topup RM30
It is like normal topup
Bye² going to jump
*
These RM30 top up every 120 days should be targeted to new prepaid users.

Existing users register onexox prepaid mainly because of their dealers promote "The longest prepaid validity and no need to top up till expiry date" but now feeling cheated by onexox when onexox change their T & C to top up RM30 every 120 days.

QUOTE(frontierzone @ Apr 10 2024, 09:30 AM)
I dont received any SMS about 120 day topup. Also I am on Data FAT500 auto renewals, means I am immuned from this topup requirements?
*
If you didn't have accumulate RM30 top up in the past 120 days and you didn't purchase the RM25 @ 365 days validity,

your prepaid should received the sms even though you have auto renewal data plan.

"Clause 74 shall not apply to Subscriber(s) whose mobile telephone number(s) are on any active validity package offered by XOX and PURCHASE by the Subscriber."


xinaixin
post Apr 10 2024, 02:43 PM

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After prepaid users top up RM30 every 120 days memo,

onexox dealers received new memo about new KPI which force dealers to make at least 40 new users registration/activation a year

from previous KPI : 24 new users registration/activations a year or sell xox top up of RM6000 a year.

Part time dealers laments that their dealership will sure terminated next year over this new Key Performance Index(KPI)

Does it seems like "DESPERATE" as to change all these suddenly ?

The excuses provided is to boost dealer's income....... hmm.gif
xinaixin
post Apr 12 2024, 09:15 PM

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QUOTE(JLA @ Apr 12 2024, 06:00 PM)
PROMOSI UNLIMITED PREPAID UNL35
(1 MAC 2024 - 30 APRIL 2024)
.
Pelan ULTIMATE 35
✅  RM35
✅  UNLIMITED DATA 200GB 3mbps /30hari
✅  UNLIMITED hotspot 200GB
✅  UNLIMITED CALL
✅  Tiada kontrak
💥 PROMO SYAWAL ONEXOX Limited Edition PLAN B150 💥
> 8 April ~ 9 Mei 2024
✅ RM53 sebulan (termasuk SST)
✅ Unlimited Data & Call
✅ 𝟐𝟓𝟎 GB FUP DATA HIGHSPEED 5G
✅ 𝟐𝟓𝟎 GB HOTSPOT HIGHSPEED

Modem router friendly. no need special mod-em

Ayam no dealer.
*
According to onexox dealers, B150 are limited to 5000 new numbers and new port-ins through dealers only although the promo are from 9th.April to 9th.May 2024.

Existing onexox/xox prepaid and black numbers are not allowed to change to B150 plan.

This post has been edited by xinaixin: Apr 12 2024, 09:37 PM


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xinaixin
post Apr 13 2024, 09:02 AM

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QUOTE(uj9bn @ Apr 13 2024, 01:18 AM)
hi the terms and condition change again from need top up or call or sms or subscribe data plan otherwise will get terminate without notice and now need to top up rm 30 every 120 days even got purchase the rm25 1 year validity every year and validty still longer ? is mean like this ?
*
Hi,if you purchase 1 year validity @ RM25,you don't need to top up every 120 days(RM30).

QUOTE(uj9bn @ Apr 13 2024, 01:39 AM)
one is old number one is new number register last year . what should do ? need top rm 30 both ? or the new only ?
*
Hi, as long as the number did purchase 1 year validity @ RM25, no need to top up RM30 every 120 days regardless of old or new registered onexox/xox prepaid.

This post has been edited by xinaixin: Apr 13 2024, 09:03 AM
xinaixin
post Apr 15 2024, 09:16 AM

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QUOTE(leongsem @ Apr 15 2024, 08:03 AM)
just share my experience with xox
I got one card, already activated, but only use on back up phone
after use for few days, data, call cannot use
call xox, able to make call and received call
but data cannot use at all
call again before raya eve, still cannot
call again on 2nd day of raya, luckily got one experiece CS help me
then all data, Volte can use now.
really don know which they system
*
After onexox change their prepaid T & C (Top up every 120 days) starting from 1st.April,2024 many of their prepaid users already port-out.

New users won't buy this prepaid after they were told about need to top up every 120 days even though they gets 28 + 8 months validity.

And now out there onexox dealers are promoting the UNL35 prepaid plan which you need to top up RM35 every 30 days to use data which is 100 + 100GB(FUP for

RAYA promo) at the speed of 3mbps.

This post has been edited by xinaixin: Apr 15 2024, 09:17 AM


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xinaixin
post Apr 16 2024, 09:43 AM

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QUOTE(sckham @ Apr 16 2024, 12:45 AM)
Good to know now B10 upgrade to 3GB
*
Yeah,data for old black plan are upgraded.


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xinaixin
post Apr 16 2024, 09:01 PM

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QUOTE(sckham @ Apr 16 2024, 02:20 PM)
I got backup line showed barred until 19 april,
What happen next? Just wonder
*
Hi, BARRED 30 days : all outgoing calls,sms or using data are RESTRICRED but can receive incoming calls and sms.

Next BLOCKED 30 days : all outgoing & incoming calls and sms are RESTRICTED.

At the end of 30 days BLOCKED,your prepaid will be terminated.
xinaixin
post Apr 17 2024, 09:29 AM

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QUOTE(sckham @ Apr 16 2024, 09:23 PM)
So mean i still got 30 days after 19april before terminated?
*
Yes, should be in BLOCKED status till 19th. MAY but my advice is you should top up ASAP to avoid unpredictable problems .

AFAIK there're cases that users who intends to top up at last few days facing problems like unable to top up due system down,delayed top up by top up system or

forget to top up and their prepaid terminated.

This post has been edited by xinaixin: Apr 17 2024, 09:34 AM
xinaixin
post Apr 17 2024, 10:24 AM

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QUOTE(IamNOT @ Apr 17 2024, 09:45 AM)
Hi, if subscribe to XOX 12 moth validity, still need subscribe monthly data?
If I just need a few MB of data monthly?
Looking for method for longest validity for just very little data.
*
Hi, if you intend to register onexox prepaid, you'll need to purchase :

1) Simpack/port-in cost RM10

2) 1 year validity cost RM25 or need to top up RM30 every 120 days

3) Data, recommended to purchase HAPPY HOUR PROMO will be cheaper then activate as low as 0.5GB(DATA FAT500) for 30 days with auto renewal.

DATA FAT500(0.5GB) and DATA FAT1(1GB) are available till 31/05/2024.

This post has been edited by xinaixin: Apr 17 2024, 10:25 AM
xinaixin
post Apr 18 2024, 11:36 AM

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QUOTE(IamNOT @ Apr 17 2024, 10:40 AM)
2GB - RM5 - DATA FAT2

1GB - RM15 - DATA FAT1

500MB - RM12 - DATA FAT500

https://onexox.my/tandc/details/fat-data-plan

DATA FAT2 is cheaper?

Does DATA FAT2 renew the SIM validity by 30days?
In this case can I just use renew FAT2 monthly = RM5 x 12 for 1 year?
*
Hi,subscribe data will not extends your prepaid validity, top up credit or purchase 1 year validity will extends your prepaid validity.

QUOTE(Gratitude2022 @ Apr 18 2024, 10:15 AM)
I cannot register the app for a new number for my friend. The number is not registered before and when I try to register the app, it says msdsin belongs to another account. When I try to log in, it says user not found. This app really useless. What shall I do? Thanks.
*
Hi,call onexox customer service for help.
xinaixin
post Apr 20 2024, 09:47 AM

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QUOTE(uj9bn @ Apr 20 2024, 01:32 AM)
if number expired on August but the new terms start on April what should do ? April = 30 days May = 30 days June= 30 days July = 30 days already exceed 120 days should extend 1 year validity before August or on August ? and one more thing after extend 1 year validity when need to extend again ? , on the extended day ?  thanks
*
Hi,you can extends your validity at anytime :

1) Before expiry date, the 1 year validity will extends from your prepaid expiry date.

2) After expiry date, your prepaid need to be active before you can purchase 1 year validity thus your validity start from the date you top up(1 days validity for every

RM1 top up) + 1 years validity.

You can purchase more than 1 year validity which is RM25 for every 1 year validity extended,no need to wait till your prepaid expired.
xinaixin
post Apr 21 2024, 10:51 AM

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QUOTE(7EN @ Apr 19 2024, 04:50 PM)
Currently on wawa18 pack with validity expiring next year.
Can I top up reload at 7-11?
*
Yes,you can reload at 7-11

QUOTE(zeng @ Apr 20 2024, 10:59 AM)
I received  third sms  saying:

"Tambah nilai sebelum  28/4/24 untuk mengelakkan nombor anda  disekat."

Disekat  here means BARRED or BLOCKED?
*
BLOCKED

QUOTE(zeng @ Apr 20 2024, 11:03 AM)
Blocked here means  ditamat/disekat/xxxx?
*
Di sekat
xinaixin
post Apr 27 2024, 09:22 AM

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QUOTE(loonsave @ Apr 23 2024, 11:14 AM)
I need a secondary SIM for non frequent call purpose only. Can I do it this way?

Get a SIM pack (RM10)
Subscribe SP FAT Voice Welcome Deals (28+8 months) validity to get the 333 minutes talk time. (RM30)

Since the new TNC required to topup RM30 every 120 days, if I buy the 12 months validity (RM25) on day 120, do I still need to topup RM30 every 120 days during the balance 42 months?
*
Hi,according to onexox dealers,you don't need to top up RM30 every 120 days after you have purchase the 1 year validity.

QUOTE(jackiez @ Apr 25 2024, 05:58 PM)
Hi, i too got the message 'Tambah nilai sebelum 30/4/24 utk mengelakkan nombor anda disekat.'

may i ask if i have purchased the 1 year validity@rm25 (valid until May 2026) before this latest t&c update, do i still need to top up rm30 every 4 months or top up and purchase another 6 months or 1 year validity even though i am still within the current validity period?

i am getting different answer from facebook cs, stating i still need to top up rm30 every 4 months or use that top up to purchase another 6 months or 1 year validity, quite confusing
*
Hi,according to onexox dealers,you don't need to top up RM30 every 120 days after you have purchase the 1 year validity.

QUOTE(siawyent @ Apr 26 2024, 08:56 AM)
If I already have Rm25 credit inside, can I just buy the 1 year validity @ Rm25 , then no need top up the Rm30, without being blocked?
*
Yes,you can use the credit to purchase 1 year validity and no need to top up every 120 days.

QUOTE(soul_gamerz @ Apr 26 2024, 11:51 AM)
Is it possible to register for XoX Black B10 via online? Or need to go through dealer for this? Doesn't seem to found any option for that specific plan in their website
*
Hi,it seems that you need to purchase through dealers or you can purchase prepaid/simpack online and then change to B10 later after you have activate the

simpack through xox black app.

QUOTE(xtreme_paranoid @ Apr 27 2024, 07:47 AM)
My validity in Black apps stated expired in 2027
But still received same text said i need toup before 28th April

So now it is RM30 every 4 months?

What is your solution guys? This XOX very stupid laa
Maybe need consider find another telco
*
Now onexox/xox prepaid are no more "The Longest prepaid validity in Malaysia" due to the new prepaid T & C which need to top up RM30 every 120 days.

So now you can consider to change to others telco which need to top up RM5 every 50 to 75 days (Differences between telcos) after prepaid line are BARRED to

avoid termination.
xinaixin
post Apr 27 2024, 11:02 AM

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QUOTE(andrekua2 @ Apr 27 2024, 09:49 AM)
Is xox down? I'm not getting internet on multiple lines.
*
Yes,since 9.30am this morning and it's back to normal now.
xinaixin
post Apr 27 2024, 06:28 PM

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QUOTE(andrekua2 @ Apr 27 2024, 11:38 AM)
I see... lucky to have a backup line.
*
Yeah.........as chinese people always say "Don't put all eggs in one basket" smile.gif
xinaixin
post Apr 29 2024, 09:27 AM

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QUOTE(xtreme_paranoid @ Apr 29 2024, 07:36 AM)
My XOX as stated in Black apps expired on 2027

With this new policy (RM30/4 months), which date I should refer to? Anyone can provide any answer? CS no answer for this
*
If you just register onexox prepaid and haven't purchase any validity(1 year) then you should top up RM30 when you received sms stating "Your number haven't had

any top up for more than 120 days" as attachment below.

If c.s.(12273) have no answer, you can email to cs@onexox.my

This post has been edited by xinaixin: Apr 29 2024, 09:32 AM


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xinaixin
post Apr 30 2024, 09:18 AM

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QUOTE(mydragoon @ Apr 29 2024, 03:00 PM)
i guess this thread active coz of the recent T&C change whereby SIM with no transaction within the last 120 days will be blocked.

i am kinda upset coz my SIM was only going to expire in Sep 2024 (28 months). only reason why i ported to XOX in the first place.

so, even though i still have the FAT500 ongoing (deduct from my existing quota), it will all get blocked unless:
* i top up rm30 every 120 days (OR)
* buy the 6/12 months validity at rm18/ rm25...

the thing about buying the validity is... that is what the Welcome Bundle provided in a sense. purchase the Welcome Bundle within 10 days and enjoy 28months valiidty. so, it's outageous that i'll need to extend the validity before Sep 2024.

anyway, i don't wanna waste more time arguing with XOX (had several tickets with them on this).

i have:
* lodged a case with MCMC for the misleading promo -- even now, they website claims up to 36mths validity (and happily omitting the fact about this new T&C)
* ported to Unifi -- I have existing prepaid with them and with the new apps, it's easier to now track my expiry.
*
Yeah.........onexox/xox prepaid users should report to MCMC/SKMM about this misleading "Free 28 + 8 = 36 months validity" which awarded after new users

purchase welcome deal within 10 days of prepaid activation.

Don't know what about the status of "Syariah compliant" and never see their certificate of "Syariah compliant"

QUOTE(mydragoon @ Apr 29 2024, 03:02 PM)
unfortunately for you... your SIM will be blocked based on the date of the SMS. your validity on the apps isn't that useful anymore.

so, either top up, or buy the validity extension thingy...

or port out.

i'd suggest complaining to MCMC for their misleading claims (about 36mths expiry)
*
All affected onexox/xox prepaid users should make report to MCMC/SKMM

QUOTE(ezekieldavidchong @ Apr 29 2024, 05:23 PM)
same here
now porting over to Celcom
*
Recently many onexox/xox prepaid users porting out or let the unimportant numbers terminated itself

QUOTE(zeng @ Apr 29 2024, 09:16 PM)
Just  an update.

I did not topup by yesterday 28/4 "untuk mengelakkan  nombor anda disekat".

Pleasantly surprised to report that first day into disekat today, I am  still  able to go online  with  unfinished mobile  data..

Besides, outgoing and  incoming calls  and sms works as normal  like before.
*
Maybe the system haven't update and you need to take note and check from time to time,who knows one day your prepaid may suddenly terminated.
xinaixin
post May 1 2024, 01:49 PM

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QUOTE(JLA @ Apr 30 2024, 10:34 AM)
https://forum.lowyat.net/index.php?&showtop...ost&p=109644728

long story short:
By using our service you agree with our new updated Terms & Conditions
Should you require further assistance, please feel free to contact XOX customer careline at 12273 / 1300 888 010.
*
From Jan 2024 to Apr 2024 onexox/xox change their T & C for their prepaid 2 times already doh.gif

For the latest T & C changed effective from 1st April 2024,dealers stated that they lost many prepaid customers(Port-out) and very hard to find or sign up new

prepaid customers.

Maybe onexox are focusing on black plan which are far more profitable than prepaid.

This post has been edited by xinaixin: May 1 2024, 02:05 PM

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