At this moment.......yes,your plan will automatically renewed after 30 days if your plan didn't expired(no data in season pass) or you didn't stop auto renewal.

No information about prolong the FAT500/FAT1 data plan after 31/01/2024.

It is known that onexox always make announcement after they had done something.

Hi,if you have enough data in your season pass it'll will deduct from your season pass.

If you didn't have data in your season pass it'll deduct your credit/airtime if you have enough credit/airtime.


You need to terminate your active data plan to see the options.

Onexox dealers received notice about 5G service(Average speed 284 mbps) will be available starting from 04.01.2024

To activate 5G service,users need to send sms 5G ON to 22777.

And many (maybe all) users with 5G phone already activate the 5G service and still stuck at 4G+ like you even though they are in onexox 5G coverage area.

They check the coverage through the link provided by onexox : https://www.digital-nasional.com.my/interactive-map

Dealers also help in the setting in the 5G phone.......still 4G+

So.......do you think onexox really are ready to provide 5G service ?

This post has been edited by xinaixin: Jan 4 2024, 09:55 PM

Hi,according to feedback from onexox dealers and onexox customer service.......the current APN is still XOX4G.

The basic data @ 512kbps are available only to ACTIVE data plan which the data quota are used up.

This "Due to congested lines" have been their excuses for the past few years,no improvement

All these are known for several years,users pay monthly for such services.

HOPEFULLY it'll be better soon although the chances are.......

Wow !!! you're so lucky to get 5G.

At this moment at my area.......still no news of onexox/xox users get 5G including dealers at onexox booth(Shoppings/hypermarkets)

Finally......today.......3 days after announcement of onexox 5G

This post has been edited by xinaixin: Jan 7 2024, 11:21 AM


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Not sure about calling c.s. but you can try and then update in this link for other users to know this info.

Hi,FYI I'm using IQOO Z7 and my onexox line is on 5G with around 400Mbps

Hi,according to information from onexox dealers.......SPEEDTEST consume/deduct data from your data plan.

Hi,according to information from onexox dealers,the XOX Pakej Perpaduan are extended to 31.03.2024.

No need to change simcard,just send sms 5G ON to 22777 to activate 5G.

My B59DB and prepaid already get 5G but after 3 days after I send sms.

My phones are using XOX4G for APN setting and in 5G coverage area but the average speed is around 500mbps

1) Check your phone whether is 5G phone

2) Select Preferred network type : 5G

3) Set the APN to the latest : XOX4G

4) Check the onexox 5G coverage for your area.

https://www.digital-nasional.com.my/interactive-map

This post has been edited by xinaixin: Jan 12 2024, 05:09 PM


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Yes,you can use all onexox data for hotspot(Unlimited hotspot) with simcard in device that can hotspot.

FYI my onexox simcard haven't changed yet since I port-in in year 2018 till now and now gets 5G in my redmi poco X4 pro wih the average speed of 500mbps.

You don't need to buy modified modem if you use onexox simcard unless you intend to use other telco's plan that have limited hotspot plan.

This post has been edited by xinaixin: Jan 14 2024, 08:43 AM

At this moment I use TM unifi at home and I only know that some onexox users are using 4G router with onexox B89DB.

I'll update if I found user who using 5G router with onexox plan.

[quote=uj9bn,Jan 14 2024, 07:52 PM]
[quote=xinaixin,Dec 22 2023, 10:13 PM]
Now onexox are forcing their users to use data at least 2GB compare to 0.5GB and thats bad news for lite users especially users working 6 days in singapore.
Onexox are forcing their prepaid customers to use more data even if they are lite users.

Beware of the new terms and conditions for prepaid users which users prepaid will be terminated :
Clause 74. Notwithstanding the Subscriber’s status under the ONEXOX Prepaid Plan, XOX reserves the right at all times to terminate the Subscriber’s subscription to the Plan(s) and withdraw the Subscriber’s mobile telephone number(s) with immediate effect and without prior notice, provided that any one (1) of the following requirements is fulfilled:

a. The Subscriber has not utilised any voice minutes for a continuous period of 365 days;

b. The Subscriber has not utilised any Data for a continuous period of 365 days;

c. The Subscriber has not utilised any SMS for a continuous period of 365 days; or

d. The Subscriber has not made a top up of at least RM0.10 for a continuous period of 365 days.
Yes,the new T & C for onexox prepaid need to use either call,sms,data or top up within 365 days from the last usage to avoid being terminated.

can clarify if plan expired in 3 years and still got season pass 20 gb 200 min 200 sms how ?

1. if use redeem free data fat 5 during promo top up min 15 got count as utilized data or must subscribe season pass data ?

2. if subscribe any season pass data week or month once only within 365 days make one call , make one sms out , top up rm 10 within 365 days start lst jan each year got count as utilized and the remaining unused data ,call , sms will be carried forward next year

3. subscribe season pass 2 gb deduct credit or from season pass ? why the 500 mb and 1 gb stated deduct from seaon pass but for 2gb it stated deduct credit rm 5 ?

thanks

[/quote]
Hi,if your prepaid still got season pass 20GB,200min,200 sms and expired in 3 years and you maintain some usage every 365 days,all balance in your season pass will be valid till your line terminated,the easy way is just make a call for few seconds(RM0.06 sen)

Answer for Q1 : If you have free data FAT5 which means that you have made some top up to purchase the happy hour promo,the top up is counted as usage.

Answer for Q2 : Subsriptions of data also counted as usage.

Answer for Q3 : As long as you have enough data in your season pass,it'll will deduct from your season pass.

Please take note that 365 days are counted from the last usage.

Hoping for onexox to make changes to this T & C.

Yes,cause you have subscribe a data plan which is counted as usage(Your data in season pass deducted)

The aim of this T & C are to see prepaid users "SPEND" with deductions from their sms,minutes,data,credits or make any top up amount.

If prepaid users put their simcard into drawer for 28 months (Now 36 months) after they activate the prepaid,onexox will got no profits for 36 months.

https://onexox.my/tandc/details/xox-mobile-...tI5uoE97--xgA0E

Question 1 : See clause 74 in the T & C link :

Notwithstanding the Subscriber’s status under the ONEXOX Prepaid Plan, XOX reserves the right at all times to terminate the Subscriber’s subscription to the Plan(s) and withdraw the Subscriber’s mobile telephone number(s) with immediate effect and without prior notice, provided that any one (1) of the following requirements is fulfilled:

a. The Subscriber has not utilised any voice minutes for a continuous period of 365 days; => MAKE A VOICE CALL

b. The Subscriber has not utilised any Data for a continuous period of 365 days; => SUBSCRIBE A DATA PLAN

c. The Subscriber has not utilised any SMS for a continuous period of 365 days; or => SEND A SMS

d. The Subscriber has not made a top up of at least RM0.10 for a continuous period of 365 days. => MAKE A TOP UP

It stated that any one(1) of these 4 requirement is fulfilled.

Question 2 : You can screenshot it for future reference cause the itemised bill is no more available thus you can't check the last usage.

This post has been edited by xinaixin: Jan 15 2024, 09:09 AM