Forumer you are complaining against: OWEN|NG

Item being sold/bought: iPhone 5 32GB

Date of transaction: 6th and 7th July 2016

Details of the complaint :

Wife's phone had a problem and in need of urgent replacement, so I thought why not changing to iPhone since she keep blabbing that Android is too advance for her. So I contacted Owen arrange a meet up. This is my second time dealing with Owen. The first time was back in 2014 or so, during iPhone 4 era. Hence generally I am under the expectation that he is at least maintaining the good service and a good seller, if not better.

So I bought an iPhone 5 16GB on 6th July 2016 where we COD near Shell Jalan Pahang, KL.

Upon inspection, briefly phone was physically in good condition as promoted, and the buttons' function are tested and working well. Screen swiped left and right, pressing on several icons on the screen - looks good. Brightness wise is acceptable, eventhough I'd notice a bit of tinting especially when starting a camera. But what the hell, its not brand new and unlike my wife going to care about that. However, the deal was promise to be included with casing and tempered glass. Casing was not bring during COD, and tempered glass was broken during installation.

Nah, cut some slack. It was near 11PM during that time, so I thought let just wrap things up and get home. Those two accessories can be Poslaju later, no rush. Its the first day of Hari Raya, anyway.

Arrived home around 12AM, wife noted the screen of the iPhone was problematic. It cannot be pressed at area I,K and M.

Informed Owen about this. Send some details regarding the issue in Whatsapp and eventually we COD again on the next day at the same location.

Warmly reminded for him to check on the item before COD. He noted. Met him again on 7th July 2016. The initial iPhone 5 15GB was replaced with iPhone 5 32GB because of no stock, with minimum topup from my side. Tempered screen was given and still no casing. Nevermind, stick to previous agreed method. Just Poslaju to me once Raya holiday passed.

On the next day, noted the tempered screen given was for the different model, not iPhone 5.

And the phone unable to charged. Turn out the charger given is broken.

Complaint both of the issues to Owen for replacement together with casing to be Poslaju. Sent my delivery details as well. I also did mentioned that I will issue a dispute if no respond and action from him, unfortunately there was no reply from him afterward, yet he continue to conduct a business here in Lowyat.NET as usual.

Hereby I am officially issuing a dispute toward my unsolved issue and so that other potential customer are aware of my situation in dealing with Owen.

There's quite a number of complaints about him already

yep. never buy anything from him.

but read too many complaints about him already.

it means, no matter how many "stars" or things you have sold or how senior you are in this forum, sh*t still happens or can happen.

there must be something behind that "official" tag that he always use.

sorry if i dont contribute anything, but i think this must be said.

This post has been edited by shahru98: Jul 25 2016, 10:14 PM

I see. I didn't noticed about that prior to this incident. Leave iDevice-related years back.

Hmm. I know that it been mentioned previously that Lowyat.NET is not a dedicated site for dealing like Mudah, Ebay or Lelong; and I am well aware that those respected authorities personnel here are not officially paid for the monitoring of the trade; - but if the issues are keep on persistently rise among users here toward same respective seller, should that count for something?

cc : Apis_LuaLua, goldfries, wKkaY

Thank you for the comments and insights by the way guys.

This post has been edited by Mr.Docter: Jul 26 2016, 01:43 PM

I dealt with him quite several times and yes, sometimes the phone got issue but he able to solve it.

I already PM and acknowledge him about this dispute. Waiting for him to reply here.

Bro do you mind to send me your address again? Will ship it as soon as possible as I can. 0176565215. Sorry my bad.

Appreciate sir

Sent.

Still nothing. No update no nothing.

Please be more responsive toward your customer.

Action are severely slow after dealing. As a seller, you are giving yourself a fucking bad impression. You so confident with your sale here is it?

Apis_LuaLua so everytime this kind of issue arise, nothing will be done to seller right? He can delay the promises a year long and once he eventually post it, he considered done nothing wrong right?

With no implication toward this kind of attitude, there is no practical hope of new changes to skim out this sort of sellers from system.

How about a tag of "unresolved issues" to add besides "dispute" banner below the username?

Still jack shit. Nada.

Lowyat authorities this unresponsive, no wonder he naik kepala like this.

I think they have to appoint more Trade Enforcer..

Quantity > quality.

Doesn't work if got even hundreds of them are appointed but keep on using "we don't get paid" argument for non responsive action.

Its a bitter truth that I think will backfire me if I keep on stressing for a justice.

omg

This post has been edited by imran: Sep 11 2016, 07:37 AM

over a month still no respond ka...cis

Tried to deal with him twice and found him rather cold and mean. Glad I didn't bother dealing with him.

Sure no respond ma. No one cares one. Unless then victim is one of the admin/staff here then shit can work faster.

Lol i used to buy him before it's an iphone 5s 32gb. Overall i think it's ok but eventually few months i think the phone battery somehow got problem.

Not to mention i even need to charge few times a day. Then decided so sell it. Not to mention the cable charger got problem oso when charge then it gt stuck at one point then have to unplugged but suddenly 100 already? Lol

Same thing happened here.

Approximately 3-4 weeks, battery quality down the drain.

I think every of his phone he sells import set. I didn't noticed it's an LL set until i look at the phone. Means import from us or europe not to mention there will be high chance of defects.

My bad sir. Please keep remind me again and again please 0176565215. with your address.