HL: Hello! Thank you for using our chat service. My name is Diyana. How may I assist you today?
Me: Hi, may I know if the cashback reward for using Hong Leong credit / debit card on KLIA Express tickets have been awarded?
It's this campaign:
https://www.kliaekspres.com/10-cash-back-wi...ong-visa-cards/HL: How may I assist you on that?
Me: I used mine in November & has yet to receive the cashback.
Hence checking if the reward has been awarded out.
HL: As per checking, the cash back will be given on first-come, first-served basis throughout the campaign period. The cash back fulfillment will be credited into Eligible Cardholders’ Credit Card Accounts within eight (8) weeks after the campaign period. Please be informed that only Eligible Cardholders will be notified upon the fulfillment.
Me: Yes, I'm aware of this copy-paste statement.
I thought I can get a more direct answer by consulting you instead.
HL: Yes, as this is the terms of condition of the campaign
The cash back will be credited to the selected account owner within eight (8) weeks after the campaign period
Me: So I take it that you don't know if the cashback has been awarded or not.
And you have no way to check that either.