Has anyone tried using the new TNB account number on Uobpayonline? What should we put for the bill number?

This post has been edited by lil_flank: Aug 1 2016, 04:12 PM

I didnt receive it too. I sometimes receive it, sometimes i dont. Damn! Dont know what to put for the bill no in the uobpayonline..

Thanks! I didnt received my bill so can i put my previous invoice number in the bill no?

Thanks for the clarification!

Try not to make multiple transactions especially same amount on the same day to Syabas using Uobpayonline. U will notice some of your transactions are missing.

For my case, i made 8 transactions but Syabas only received 3 transactions. Hong Leong and Uobpayonline said all transactions have been successful. Syabas claim they only received 3 transactions. 3 of them keep pushing the blame to one another. After filing a complaint to Uobpayonline and Syabas with all the 3 statements, Syabas refunded me the amount after 1.5 months. Lucky..

This post has been edited by lil_flank: Aug 5 2016, 04:58 PM

I paid multiple transactions to TNB and Maxis using UOBpayonline also no issue. Only Syabas.. I saw someone here also faced this issue, forgot who was it.

I visited Syabas office and wanted them to investigate. But they just check their system and said only three transactions were found. So they couldn't do much. The only thing they can do was print a payment history statement for me to argue with Uobpayonline or Hong Leong.

Even i filed a complaint to Uobpayonline, they say that all transactions were successful so they couldnt much. I told them that they listed Syabas as their merchant means that it is safe for customers to pay to Syabas. i have approached Syabas but they claim that they did not receive the transactions. I hope UOB can step in and negotiate with Syabas. Luckily the customer service officer was understanding so she still open the case and continue to investigate this matter but i need to email the Syabas payment history statement to them.

U should check your Hong Leong Connect whether has all transactions been successful deducted. If yes, is best to call TNB to clarify and check whether they have received your payment.

Thanks for the update! Hope you can also update us if this is tag under utility!

I just paid my Tnb bills (new avcount no) yesterday using Uobpayonline. It has already reflected in the tnb website.

Thanks for the update!

We haven't give impact yet, HLB give impact to us 1st, lol..

Anyone received their cashback for Jan 2017?

I see. Thanks!
Hopefully will receive tomorrow..

Only heard a few (1-2 people) manage to waive the annual fee when they changed to the new policy. I think now is difficult.

Wahh.. How did u manage to get the annual fee waived off? Any secret to it?

Where to download my previous e-statements through HLB connect? I can only download my latest e-statement.

Thanks alot! Will try out later.

I paid my TNB bill using Uobpayonline on 4 May. It still stated Payonline-TNB Petaling JayaMys (Category: Utilities) in my credit card statement.

But if UOBpayonline really changed their transaction descriptions and category in future for utilities, i will stop using Uobpayonline and HL wise card, haihzz..