your postpaid come with phone package ?

Any contract tied with them? If not request for plan change.

Recently saw many advertisement from digi on federal highway and it got me thinking.... how come ayam still paying digi RM108 to get 5GB but other people pay RM68 now can get 6GB...

Walao kanasai Digi rip me off    .... I baru signed up on february jer .... like kena fucuk upside down...
And sadly I check... they no upgrade my quota also... still same 5GB ... lose out to ppl who are paying RM68 now     
Anyone ada complain to digi? Really depressing wei... digi like that treat customer...

well TS cannot do much..

because you're under contract & with phone someore

the best you can do is contact customer service & try luck nego for better package.. if lucky maybe can get something good...

they did not cheat or coerce you when you signed up for their plan few months ago. it was based on willing buyer willing seller basis.

circumstance has changed since then with other telco throwing prices , Digi has to respond accordingly.

I don't see any fraud or malpractice , it's dynamic business environment.

it is not limited to telco. even supermarket gives fantastic offers from time to time. can we cry foul at that scenario too?

there are remedies
1. terminate the current contract and pay a penalty fee
2. write in to Digi to ask them to upgrade your line as a courtesy to you, not an obligation.
3. remains in prepaid line forever in future / or direct purchase your phones with cash instead of some easy payment or telco subsidies.

welcome to the real world where contracts have to be honored

It's not the matter of contract le bro.... it's business ethics and care for loyal customers or existing customers...
They are not wrong... but I can't say they are not a DOUCHE or ASSHOLE about it....
You cannot compare subscription market to physical goods based market..... In subscription market, buyers don't come and go.... and the theory is to satisfy the customer cause it is 5x harder to get new customers than to retain old ones... from my experience in overseas... if customer's request is not unreasonable.. they will go way out to comply...

I am not asking them to give me 15GB package to match U-mobile also.... just to give me a reasonable quota for a reasonable price... is that so hard to do?? they give me their RM98 plan one also I happy liao... eventhough I am still paying more... at least I know they care... but if No changes... walao REALLY DOUBLE for NOTHING

Singapore telcos also same bro. my friend stuck with 2 years contract with his 10mbps few years ago when newer customers get 100mbps for same price. western countries also like that.

takkan no one complain or no one else suffered like me meh?
From a customer perspective... I am extremely EXTREMELY unsatisfied with Digi right now.. not just because of the plan but also because the coverage and signal suck so much balls.... in restaurants or often in buildings got 0 line.... on the street sometime putus (rarely) but if such thing can remotely happen also consider VERY VERY bad to me liao..
So far my dad's Maxis line worked like a charm.... my friend U-mobile also worked like a charm...
If Digi coverage can shittier than U-Mobile... my blood boiling like mad liao.... ppl pay RM70 for 15GB .... I pay RM108 for 5GB ... kanasai to the max .. walao think about it also du gao lan leh ...   
Want to cancel contract but cancel means I have to pay 2 years worth and get nothing out of it.... WALAO....   

Yea.. comes with phone

well I know how u feel..

like others said.. try to nego with Digi on better offer..

that's all I can say. contract  is like that. Nego hoping the consider to add more data for u..

I called them.. and they say I can only upgrade my plan.. wasai... that means I have to Pay more in order to get more...  

You did get a phone with your plan, is that correct?

In my opinion, the plan that you get with your phone will always be more expensive than normal plan, because you pay less for the phone.

And do compare in detail the plan that you are paying now and that rm68 plan. Do you get the same amount of call/sms?

phone contract is for poor people lah, its for those who cannot afford iphone / galaxy when launch.

i always buy phone dulu, then change package as i wish, this year alone i already change 2 packages.

wah don't add petrol to fire lor..

TS already very sad 

phone contract is for poor people lah, its for those who cannot afford iphone / galaxy when launch.

i always buy phone dulu, then change package as i wish, this year alone i already change 2 packages.

Agreed.  Only stupid people would buy phones priced at launching and forgo such plans.

they did not cheat or coerce you when you signed up for their plan few months ago. it was based on willing buyer willing seller basis.

circumstance has changed since then with other telco throwing prices , Digi has to respond accordingly.

I don't see any fraud or malpractice , it's dynamic business environment.

it is not limited to telco. even supermarket gives fantastic offers from time to time. can we cry foul at that scenario too?

there are remedies
1. terminate the current contract and pay a penalty fee
2. write in to Digi to ask them to upgrade your line as a courtesy to you, not an obligation.
3. remains in prepaid line forever in future / or direct purchase your phones with cash instead of some easy payment or telco subsidies.

welcome to the real world where contracts have to be honored

actually, outright purchase might actually be cheaper in medium term for low usage user like me

my friend's digi iphone plan got data upgrade , maybe u can call and ask

Your friend's line is still under a contract?

It's not the matter of contract le bro.... it's business ethics and care for loyal customers or existing customers...
They are not wrong... but I can't say they are not a DOUCHE or ASSHOLE about it....
You cannot compare subscription market to physical goods based market..... In subscription market, buyers don't come and go.... and the theory is to satisfy the customer cause it is 5x harder to get new customers than to retain old ones... from my experience in overseas... if customer's request is not unreasonable.. they will go way out to comply...

I am not asking them to give me 15GB package to match U-mobile also.... just to give me a reasonable quota for a reasonable price... is that so hard to do?? they give me their RM98 plan one also I happy liao... eventhough I am still paying more... at least I know they care... but if No changes... walao REALLY DOUBLE for NOTHING

Digi treat their customers on contract like crap. When you sign the contract, you are selling your soul to them. To change your package, you would need to terminate your contract which means paying a penalty for it. If not, you can dream on for them to upgrade your current package.

Sapa suruh sign contract la kan? You sign, you honour it. Willing, seller, willing buyer. You signed because you at that time you think it is the best deal ma right?

Its was never a case of getting out of the contract. Just wanted to change the package. Btw, do you know that companies lines are all tied up to 2 years contract whether you like it or not? Get your facts right first. 

A contract is a contract - get this fact right , and you will find all your arguments are self defeating.

changing package , upgrade plan etc - is not part of the contract, so whatever your sentiments are - they are irrelevant.

reverse this for a moment - what if some accounts department made a mistake in their prices offering for a phone - can Digi write to you to charge you more after realizing their mistake ? they can't - because they'd entered into contract with you. can Digi reduce your monthly quota ? they can't while they are in contract.

it's a buyer - seller thing with both side pledging to HONOUR their terms and conditions.
rule of law and first world mentality should start with ourselves. taking responsibility for our action and not to run away when the facts are clearly not in our favour.

if contract can be changed , and everyone won't honor it how will our country progress? telco will not want to subsidize phones in future due to uncertainty of contract FFK.they also have to provide for "non performing contracts" in their financial report. it will be hard for account department to estimate income from contracts. all this will indirectly affect consumers , because telco will charge an "insurance" on top of the phone prices to provide for FFK contracts.

Oh yea.. just so you know..

with all the HONOUR talks... and how we are bound to contract...

Gues what.... Digi allows you to modify your contract as long as they are the one benefiting it... they allow you to midway change plan as long as you are paying more or as in upgrading your plan...

Bottomline.. whatever you do.. as long as they are in the upper hand, they are fine with it...
They are flexible when they get more $$ ... but not flexible even if they KNOW their old customers getting screwed..

again - there is no coercion or force if a customer decides to upgrade halfway. he enters it willingly , and the telco offers if willingly. again it's willing buyer seller.

the onus is on US as consumers to give it due diligence BEFORE entering into a contract, not to CRY after that. I'm not defending Digi , it took me 6 months of testing and comparison of prices before took a 24 months contrast with them. i checked the coverage at my work place and home and testing the speed. I also researched on the forum to see customers experience and complaints on all the telco.

A contract is a contract - get this fact right , and you will find all your arguments are self defeating.

changing package , upgrade plan etc - is not part of the contract, so whatever your sentiments are - they are irrelevant, just saying bro.

I agree to that to certain extent. A contract is a contract and its contents are binding. But how about customer relationship? Ie keeping the customer happy. How about customer retention? If you are in the service line, you would understand that keeping your customer happy is very important.
Nevertheless, thanks to (whatever my sentinments were), we are porting out all our company lines to another Telco which doesn't require us to sign any contracts.

You "Signed" a contract to get a phone at a lower cost. Thats how you are bond to "x" years. No issues with fraud, ethics or what so ever here as business is business.
And you said Maxis worked like a charm, by all means pay more then. I myself used all 4 telco and know Maxis service is great, just a steep price to pay.

I like you....

You understand this from the consumer point of view.. or you must have studied marketing principles 

Damn.. I am tired of repeating myself..
Like I said.. I am not comparing my plan with another non device plan...I am comparing APPLE TO APPLE..
My RM108 postpaid is a device plan... the same as RM68 device plan currently offered with 6GB while mine is 5GB...
I signed the contract... I did not say they are in breach of contract... but their business ethics is SHIT.. it's a fact when a customer signed with you earlier but you decided to screw him and not giving him what he actually deserve..

Damn.. I am tired of repeating myself..
Like I said.. I am not comparing my plan with another non device plan...I am comparing APPLE TO APPLE..
My RM108 postpaid is a device plan... the same as RM68 device plan currently offered with 6GB while mine is 5GB...
I signed the contract... I did not say they are in breach of contract... but their business ethics is SHIT.. it's a fact when a customer signed with you earlier but you decided to screw him and not giving him what he actually deserve..

Damn.. I am tired of repeating myself..
Like I said.. I am not comparing my plan with another non device plan...I am comparing APPLE TO APPLE..
My RM108 postpaid is a device plan... the same as RM68 device plan currently offered with 6GB while mine is 5GB...
I signed the contract... I did not say they are in breach of contract... but their business ethics is SHIT.. it's a fact when a customer signed with you earlier but you decided to screw him and not giving him what he actually deserve..

There is basically no need to argue anymore on this. Its very clear that Digi wont ever accomodate your request no matter what your excuse are. Next time, be a smart consumer and try to look for a Telco which doesn't require you to sign a contract OR which are more willing to accomodate their customers' requests.

Here is a tip. Make a huge rant and if your lucky, you get their CEO to appear on Video for 3 mins and revise things for you, like what happen in Maxis

Hahaha.. That would take a few thousands subscribers to be unhappy then.

Here is a tip. Make a huge rant and if your lucky, you get their CEO to appear on Video for 3 mins and revise things for you, like what happen in Maxis

Damn.. I am tired of repeating myself..
Like I said.. I am not comparing my plan with another non device plan...I am comparing APPLE TO APPLE..
My RM108 postpaid is a device plan... the same as RM68 device plan currently offered with 6GB while mine is 5GB...
I signed the contract... I did not say they are in breach of contract... but their business ethics is SHIT.. it's a fact when a customer signed with you earlier but you decided to screw him and not giving him what he actually deserve..

Its was never a case of getting out of the contract. Just wanted to change the package. Btw, do you know that companies lines are all tied up to 2 years contract whether you like it or not? Get your facts right first. 

Digi treat their customers on contract like crap. When you sign the contract, you are selling your soul to them. To change your package, you would need to terminate your contract which means paying a penalty for it. If not, you can dream on for them to upgrade your current package.

Your contract says u pay this much monthly for this telco service,data plus call,and your phone. Phone sudak dapat. 2 months later realise ur package not competitive. Make noise. Then the next time you buy house you better tell bank their offer is not competitive after you sign the offer letter. You will still want to remain with the bank,but you want them to revise their package. Same bank they hv the obligation to revise for u right? Tapi lock out period is 5 years like what you have signed in contract. You go complain? Make noise?

Do you read? Mine a company line and ours doesn't get any free phones. 

So that 2 years tied up contract is not contract?

holypredator
I have some updates for you. Seems like Digi has revised their policies. You can get in touch with Digi Cs and request for change of plans but the montly subscription of the plan must be equal or higher than your current plan even though you are still in contract.

Digi treat their customers on contract like crap. When you sign the contract, you are selling your soul to them. To change your package, you would need to terminate your contract which means paying a penalty for it. If not, you can dream on for them to upgrade your current package.

that seems fair. they don't have to do it but they do it anyway as courtesy to their customers. that's why I ask the TS to write Digi to negotiate a win-win situation. no harm trying.

you are not allowed to change to all promotional plans!

May I know which telco is the best? because I also want to port out from this yellow mannnn!

but maxis expensive meyhh.. the postpaid

who ask you all poor fag go sign contract with phone?

that seems fair. they don't have to do it but they do it anyway as courtesy to their customers. that's why I ask the TS to write Digi to negotiate a win-win situation. no harm trying.

you are not allowed to change to all promotional plans!

takkan no one complain or no one else suffered like me meh?
From a customer perspective... I am extremely EXTREMELY unsatisfied with Digi right now.. not just because of the plan but also because the coverage and signal suck so much balls.... in restaurants or often in buildings got 0 line.... on the street sometime putus (rarely) but if such thing can remotely happen also consider VERY VERY bad to me liao..
So far my dad's Maxis line worked like a charm.... my friend U-mobile also worked like a charm...
If Digi coverage can shittier than U-Mobile... my blood boiling like mad liao.... ppl pay RM70 for 15GB .... I pay RM108 for 5GB ... kanasai to the max .. walao think about it also du gao lan leh ...   
Want to cancel contract but cancel means I have to pay 2 years worth and get nothing out of it.... WALAO....   

who ask you all poor fag go sign contract with phone?

Bear  in  mind  u mobile  coverage  is  not  that  good.....

May I know which telco is the best? because I also want to port out from this yellow mannnn!

who ask you all poor fag go sign contract with phone?

they did not cheat or coerce you when you signed up for their plan few months ago. it was based on willing buyer willing seller basis.

circumstance has changed since then with other telco throwing prices , Digi has to respond accordingly.

I don't see any fraud or malpractice , it's dynamic business environment.

it is not limited to telco. even supermarket gives fantastic offers from time to time. can we cry foul at that scenario too?

there are remedies
1. terminate the current contract and pay a penalty fee
2. write in to Digi to ask them to upgrade your line as a courtesy to you, not an obligation.
3. remains in prepaid line forever in future / or direct purchase your phones with cash instead of some easy payment or telco subsidies.

welcome to the real world where contracts have to be honored