Anybody has experience with Acer? Build quality, customer service etc?
Questions about Acer
Questions about Acer
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Jul 18 2016, 09:08 PM, updated 10y ago
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#1
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74 posts Joined: Mar 2013 |
Anybody has experience with Acer? Build quality, customer service etc?
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Jul 18 2016, 10:22 PM
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#2
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2,137 posts Joined: Oct 2015 |
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Jul 18 2016, 10:24 PM
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#3
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5,650 posts Joined: Mar 2012 |
terbalik..
cursing asus, super lousy support acer survive, at least support is decent |
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Jul 18 2016, 10:54 PM
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#4
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74 posts Joined: Mar 2013 |
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Jul 18 2016, 10:55 PM
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#5
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Jul 18 2016, 11:08 PM
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#6
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2,137 posts Joined: Oct 2015 |
QUOTE(JolamIII @ Jul 18 2016, 10:54 PM) Which series model?Using X and A series no problem. I'm using one, my sister and my father. My sister just got new ASUS Laptop replacement from DELL VOSTRO due to Faulty Power Button. |
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Jul 18 2016, 11:17 PM
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#7
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12,091 posts Joined: Jun 2014 From: Kuchai Lama |
QUOTE(JolamIII @ Jul 18 2016, 09:08 PM) acer main problem is poor quality hdd... so u better put ssd n external drive the hddacer hv the best after sales among the 3 taiwan brand (acer, msi, asus), quality wise only the predator n nitro series r capable to compete wif asus n dell.. the rest can skip de aspire is their old series... solid build but hdd really meh |
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Jul 18 2016, 11:17 PM
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#8
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12,091 posts Joined: Jun 2014 From: Kuchai Lama |
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Jul 18 2016, 11:25 PM
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#9
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16 posts Joined: Aug 2012 |
My recommendation on Acer in their product & after sales service.
Bought 2 Acer so far, Acer AMD procs last me 5 years without issue with heavy usage. Acer Nitro at the moment with light usage due to use more on desktop. No issue so far. |
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Jul 18 2016, 11:44 PM
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QUOTE(TXSim @ Jul 18 2016, 11:08 PM) Which series model? Can't remember. But full HD screen is all I can remember. A year+ back full HD screen was still quite new at RM3000.Using X and A series no problem. I'm using one, my sister and my father. My sister just got new ASUS Laptop replacement from DELL VOSTRO due to Faulty Power Button. |
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Jul 18 2016, 11:47 PM
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QUOTE(myway1985 @ Jul 18 2016, 11:17 PM) acer main problem is poor quality hdd... so u better put ssd n external drive the hdd Looking at their S13 and R15. acer hv the best after sales among the 3 taiwan brand (acer, msi, asus), quality wise only the predator n nitro series r capable to compete wif asus n dell.. the rest can skip de aspire is their old series... solid build but hdd really meh S13 pros -light -9 hours battery life -ssd -screen S13 cons -build quality -no touch R15 pros -touchscreen -build quality R15 cons -2.4kg -hdd Which will you get if you use lightroom often? |
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Jul 18 2016, 11:47 PM
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QUOTE(jacktrad2012 @ Jul 18 2016, 11:25 PM) My recommendation on Acer in their product & after sales service. How's the build quality?Bought 2 Acer so far, Acer AMD procs last me 5 years without issue with heavy usage. Acer Nitro at the moment with light usage due to use more on desktop. No issue so far. |
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Jul 18 2016, 11:59 PM
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2,383 posts Joined: Feb 2015 From: IT wonderland |
Acer switch alpha 12 ok oh
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Jul 19 2016, 12:30 AM
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537 posts Joined: Oct 2005 |
My 6 years old acer still going strong. No damage whatsoever.. Still running with average 1/2 hourshutdown-ed per WEEK for the past 6 years. Mostly running 24/7.
I'm using adobe softwares almost everyday so imagine the stress for the past 6 years. I'm using quite high end model for acer (aspire what model forgot. Only Timeline series were more expensive than my lappy at that time.. purchase it almost Rm3k.) IMO, please buy high end + mass production for acer. Not predator series, buy for me Nitro is quite qood now. Since spare parts are easy to find and they don't dare to mess with their top selling product. |
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Jul 19 2016, 12:37 AM
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537 posts Joined: Oct 2005 |
For customer service, I do recommend Acer.. Their southern service center is 5 minutes drive from my house.
I do talk with few laptop salesman in my area. They do prefer Acer if want to go for warranty and support since its nearby and if there's no stuffs in queue, you can get your repairs in less than a day.. Usually few days or one or 2 weeks max. Better for me la ofcourse.. No need to wait onsite repair like dell. Don't told me about Asus.. Its like disposable stuffs like razorblades and diapers. |
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Jul 19 2016, 12:48 AM
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QUOTE(HexPhoenix @ Jul 19 2016, 12:37 AM) For customer service, I do recommend Acer.. Their southern service center is 5 minutes drive from my house. Thoughts on their Aspire R15 and S13? I do talk with few laptop salesman in my area. They do prefer Acer if want to go for warranty and support since its nearby and if there's no stuffs in queue, you can get your repairs in less than a day.. Usually few days or one or 2 weeks max. Better for me la ofcourse.. No need to wait onsite repair like dell. Don't told me about Asus.. Its like disposable stuffs like razorblades and diapers. http://www.acer.com/ac/en/MY/content/model/NX.GCCSM.001 http://www.acer.com/ac/en/MY/content/model/NX.GCHSM.003 Not many laptops in my price range have above average colour accuracy. |
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Jul 19 2016, 12:48 AM
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Jul 19 2016, 03:27 AM
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i have acer aspire that im using it since 2011 and it never gave me any problem even im heavily gaming on it everyday (while im studying in college) and never send it to their service so i cant comment on their after sales service quality.
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Jul 19 2016, 10:31 AM
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QUOTE(X_F@cT0R @ Jul 19 2016, 03:27 AM) i have acer aspire that im using it since 2011 and it never gave me any problem even im heavily gaming on it everyday (while im studying in college) and never send it to their service so i cant comment on their after sales service quality. Acer aspire what model? And build quality ok? |
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Jul 19 2016, 10:59 AM
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578 posts Joined: Dec 2015 |
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Jul 19 2016, 11:07 AM
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Jul 19 2016, 11:43 PM
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QUOTE(myway1985 @ Jul 18 2016, 11:17 PM) acer main problem is poor quality hdd... so u better put ssd n external drive the hdd Acer use Hitachi hdd, should be quite good, right? But I heard wd acquired Hitachi now. True or not?acer hv the best after sales among the 3 taiwan brand (acer, msi, asus), quality wise only the predator n nitro series r capable to compete wif asus n dell.. the rest can skip de aspire is their old series... solid build but hdd really meh |
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Jul 19 2016, 11:48 PM
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12,091 posts Joined: Jun 2014 From: Kuchai Lama |
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Jul 20 2016, 12:13 AM
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2,383 posts Joined: Feb 2015 From: IT wonderland |
QUOTE(delsoo @ Jul 19 2016, 11:43 PM) Acer use Hitachi hdd, should be quite good, right? But I heard wd acquired Hitachi now. True or not? List of current hard disk drive manufacturers:-Seagate Technology, including its subsidiary brands Maxtor and Samsung -Toshiba -Western Digital, including its subsidiary brand HGST |
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Jul 20 2016, 12:17 AM
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12,091 posts Joined: Jun 2014 From: Kuchai Lama |
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Jul 20 2016, 07:06 AM
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Jul 20 2016, 08:03 AM
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QUOTE(TXSim @ Jul 18 2016, 10:22 PM) Worse quality. Please. If you never used them at all, stop commenting.Old manufacturer, avoid it. Not many people using, suggested to use ASUS. My classmates used ASUS too. Acer and Asus are not that far apart in term of quality. Besides Acer got decent support service center in USJ. I sent my W4 in for screen replacement. Was told a week, called me up the next day to pick up. Asus? Dream on. |
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Jul 20 2016, 08:12 AM
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QUOTE(myway1985 @ Jul 20 2016, 12:17 AM) They all drop like flies. Nowadays very hard to find hdd with good speed and being durable. The one which I had in my stolen Toshiba laptop was pretty good with shock protection but it was so so when it comes to speed. The only HDD I never had any failure on was WD Black. Really need to pay double to get peace of mind. Green and Blue are like rejects quality nowadays.I used to prefer SSD until I had a failure last year. Luckily I did a backup a week before so was not too badly affected. Then only I found out that SSD does that when you had too many power outage. I had my battery unplug since Im using them in office primarily. Never ever figure that power outage could kill SSD. |
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Jul 20 2016, 09:40 AM
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QUOTE(andrekua2 @ Jul 20 2016, 08:12 AM) They all drop like flies. Nowadays very hard to find hdd with good speed and being durable. The one which I had in my stolen Toshiba laptop was pretty good with shock protection but it was so so when it comes to speed. The only HDD I never had any failure on was WD Black. Really need to pay double to get peace of mind. Green and Blue are like rejects quality nowadays. My old PC with a Seagate HDD just died, that's why I'm looking to buy a laptop. It lasted 4 years and a trip down to kl from Penang though hahahah.I used to prefer SSD until I had a failure last year. Luckily I did a backup a week before so was not too badly affected. Then only I found out that SSD does that when you had too many power outage. I had my battery unplug since Im using them in office primarily. Never ever figure that power outage could kill SSD. |
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Jul 20 2016, 11:01 PM
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QUOTE(JolamIII @ Jul 18 2016, 11:47 PM) Looking at their S13 and R15. in fact, it is really depend on what is your usage and purpose. there is no point to buy a laptop that can't fulfill your requirements. S13 pros -light -9 hours battery life -ssd -screen S13 cons -build quality -no touch R15 pros -touchscreen -build quality R15 cons -2.4kg -hdd Which will you get if you use lightroom often? |
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Jul 21 2016, 01:56 AM
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Jul 21 2016, 10:52 PM
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Jul 22 2016, 11:35 AM
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i got use acer before but the quality not so good because in a year send in for warranty 2 time.
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Jul 24 2016, 07:18 PM
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735 posts Joined: May 2010 From: Gotham-sia |
for me I had 2 models - one is low end laptop bought in 2009 (abt rm1500) and another ultrabook (abt rm4000 at launch)
both still working until today without issues. |
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Jul 24 2016, 11:15 PM
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3,336 posts Joined: Nov 2007 From: Pluto |
QUOTE(JolamIII @ Jul 18 2016, 09:08 PM) My past experience + college mates with Acer few years back was horrible. Main issue being heat problems. I avoid Acer at all costs since then. Asus was fine with me. A laptop of almost 7 years only died recently, no problem to it. I bought another Asus afterwards. |
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Jul 24 2016, 11:23 PM
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3,188 posts Joined: Nov 2007 |
Asus build quality and reliability is not bad but WARRANTY ITS tHE WORSEEEEEEEEEEEEEE.
PRay kao kao if not break down. If spoil straight gg. Wait very low |
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Jul 24 2016, 11:24 PM
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517 posts Joined: Sep 2009 |
Last time is haram jadah, now is improving.
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