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LYN Mazda 3 Owners/Fans Club V9, Zoom-Zoom w/ Kodo
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Insyderz
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Apr 10 2017, 03:34 PM
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Getting Started

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Hi owners of mazda 3, I recently noticed a buldge on 3 of my factory toyo tyres. As it all happened at the same time, I suspect that it may be a defect on behalf of mazda and toyo. It is also a major safety concern now for me.
How do I approach Bermaz (Glenmarie) regarding this defect because I think they will try to weasel their way out saying its not under warranty. In my view, this is a defect straight from when I got the car since it all happened at the same time.
My car is delivered Dec 2015 and currently have 18k mileage with no late service intervals.
I'm prepare to escalate the matter to facebook mazda if they give me an unsatisfactory answer but for now I wish some fellow owners can give me some pointers on how to bring up the problem to them so that it is handled properly.
Thanks.
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Insyderz
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Apr 10 2017, 03:49 PM
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Getting Started

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QUOTE(XiuKeong @ Apr 10 2017, 03:49 PM) Did you notice the bulge when you collect the car initially? No I only noticed the buldge last week. It didnt have it when it was delivered.
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Insyderz
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Apr 10 2017, 04:56 PM
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Getting Started

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QUOTE(dirtrun @ Apr 10 2017, 03:56 PM) Onus is how do u prove it? If Customer Service were utmost, they will approve it but as it is, l very much doubt you have a leg to stand on.. Yea i'm aware the onus is on me. My only argument is that if this is normal wear and tear, the buldge wouldn't appear all at the same time on the 3 tyres. It's not like I bumped my wheels on anything as well since there are only minor wear and tear scruffs. My current plan is to bring to their attention which I'm sure they will not admit. Going further I might speak to Toyo CS and see how. Last resort is to replace my tyres on my own expenses since its a safety hazard. Hopefully all new mazda 3 owners are aware of this issue.. First the brake calipers then front bushels now this..abit disappointed.
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