I was definitely not informed about the monthly charges. I just felt strange why my bill always got an extra charge after I got the new phone last december. Then I looked into this phone care thing, and turns out it is not at all free for swap or replace? So why am I paying this every month?
I want to terminate this but seems like it's a bit complicated? I tried the chat, they say to email. Sent an email, they told me to call.
Ugh. See what else they want..

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Oh and also, turns a lot of people didn't know about this phone care charge too. My friends only found out after I asked to check their bill.

This post has been edited by faesri: Mar 28 2022, 12:50 PM