PSA Warning on #Celcom phone care plan. I was encouraged to pay an additional rm33 p/mth for insurance against lost or damaged phone so I can get a replacement. So, I cracked my phone screen, and want to make a claim. Celcom asked me to call their Phone Care provider, and they told me that I have to pay rm550 service charge to replace my phone and on top of that it could be a refurbished phone with only 6 months warranty. If the phone is spoiled after 6 months, u pay another rm550 for replacement. Not happy so I called Celcom who didn't seem to understand my problem and told me to wait 3-7 working days to revert to me. Feel cheated coz this wasn't communicated to me when I sign up for the plan. Now am waiting for both Celcom and Their not so caring Phone Care provider to revert and have to live with this screen and crappy 4G coverage till then.
#iwantmymaxisback #celomphonecaresucks #feelcheatedbycelcom #celcomsucks #scam


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