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Samsung Galaxy A9 Pro (2016) Discussion Thread, RRP RM1,999
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wernshen
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Jan 31 2017, 01:38 PM
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Getting Started

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QUOTE(zulizo @ Jan 31 2017, 09:24 AM) same issue with mine..already sent to sme service..they just reformat the fon n install new firmware..but the probem is still there..data network always keep disconnect with no entry sign..calls was directly goes to voicemail... wah jialat man... i thinking of factory reset my device but dunno if will help or not... was working very very well before that firmware update. sien.
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Kelvin86_tan
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Feb 1 2017, 02:05 PM
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New Member
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QUOTE(wernshen @ Jan 31 2017, 01:38 PM) wah jialat man... i thinking of factory reset my device but dunno if will help or not... was working very very well before that firmware update. sien. i factory reset mine, and uninstall seldom use apps and in the end the battery problem solved I am thinking if this is because some apps not supporting or incompatible with the latest firmwave i think you may try
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wernshen
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Feb 5 2017, 12:46 AM
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Getting Started

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factory reset, installed only apps that i use. still same problem. need to send it in to samsung already. sien.
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haru88
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Feb 5 2017, 01:59 AM
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Getting Started

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After the new update my line became unstable. Randomly both went into no service for a few seconds and force closed the apps. After comfirmed with webe that they dont have any server problem straightaway went to samsung service centre at pandan capital. The claimed that they changed the mainboard 😲. Im just suspecting they just factory reset. Because the problem still persisted only the frequency is less. How to know whether they changed my board ot not?
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benji
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Feb 5 2017, 07:10 PM
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just sharing.. make a report. on behalf my friend
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wernshen
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Feb 5 2017, 10:28 PM
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Getting Started

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^ quite some pointless advice from them... i don't see how teaching you safe mode can help anything....
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NickGr
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Feb 5 2017, 11:33 PM
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Getting Started

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They say to enter safe mode and reset network. Idk if you reset network in safe mode makes any difference but they know better i guess.
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wernshen
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Feb 6 2017, 01:56 AM
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Getting Started

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tried safe boot. only noticeable difference in safe mode so far is facebook icon disappears (whole app gone) and phone is slow. switch back to normal, still having same issues.
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SUSgogo2
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Feb 6 2017, 02:36 AM
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Never buy A series from Samsung. They only care about flagship.
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NickGr
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Feb 6 2017, 11:57 AM
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Getting Started

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But the flagship battery last 5 hours with heavy use.
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haru88
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Feb 6 2017, 06:33 PM
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Getting Started

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QUOTE(benji @ Feb 5 2017, 07:10 PM) just sharing.. make a report. on behalf my friend
Tq bro. Im attach this complaint to my complaint. Attached thumbnail(s)
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Guardia
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Feb 6 2017, 08:50 PM
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Getting Started

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QUOTE(NickGr @ Feb 6 2017, 11:57 AM) But the flagship battery last 5 hours with heavy use. Exactly why I bought this monster ! Your life changed drastically with phone with 5000 mAh battery.
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wernshen
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Feb 8 2017, 04:48 PM
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Getting Started

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went to samsung service center at curve area today and reported my problem. they supposedly reflashed my unit with the new firmware and said the problem was caused due to unstable installation OTA previously.
fast charging still doesn't work on all my chargers - i have 3 fast chargers which all work on samsung galaxy s7 edge but not on my a9 pro.
battery life - not sure yet. will report later
drop signal - so far so good, not yet seen the "no entry" sign
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NickGr
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Feb 8 2017, 04:53 PM
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Getting Started

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So they didn't fix the fast charging?
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wernshen
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Feb 8 2017, 04:56 PM
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Getting Started

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QUOTE(NickGr @ Feb 8 2017, 04:53 PM) So they didn't fix the fast charging? works on 1/3 of my chargers. worked on the charger in their office when i took it... adui.
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NickGr
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Feb 8 2017, 04:58 PM
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Getting Started

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The only issue i have is the cell standby than consume right now more than the screen.
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KannaSai1
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Feb 15 2017, 02:24 AM
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QUOTE(wernshen @ Feb 8 2017, 04:56 PM) works on 1/3 of my chargers. worked on the charger in their office when i took it... adui. How much different ?
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wernshen
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Feb 15 2017, 11:12 AM
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Getting Started

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QUOTE(KannaSai1 @ Feb 15 2017, 02:24 AM) all the same charger. one is from A9 box, one is from S7 edge box, one is buy from samsung shop. all are fast chargers
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KannaSai1
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Feb 15 2017, 12:05 PM
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QUOTE(wernshen @ Feb 15 2017, 11:12 AM) all the same charger. one is from A9 box, one is from S7 edge box, one is buy from samsung shop. all are fast chargers slow n fast charge diifferent how long ?
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