RGX4400
This thread is specially for all of you who have the {Innacomm,Innatech} RGX4400 WiFi router. It is one of two routers provided by TM to UniFi subscribers. For free! The other being the the D-Link DIR-850L.

Now, before you dump the router, in favour of a new TPLink, DLink, or Asus, just because it's a stock TM router - stock TM routers suck right? - take a step back, have a 2nd look, it's actually pretty awesome. You can't beat the price for sure.

Anyway this is here with info, tips & tricks, experiences (both good and bad), to answer a few FAQs and for users to help/confuse/annoy/flame each other. No holds barred, if you think your RGX4400 is better than my RGX4400, let it be known here!

By the way, googling doesn't work for this router. It has almost zero info about it. However there's decent documentation in the CD that came with it. Yeah, there's actually a CD but not all of us have CD drives. But hey, who reads manuals right?
 RGX4400_User_Manual.pdf ( 4.38mb ) Number of downloads: 3560

Design wise, it's fantastic.

Alright, maybe not, it looks almost identical, in its silver plastic box, to the RG4332 or TRG212M. The latter 2 which you can literally throw away. No offence to the company who makes them: http://www.innacomm.com.my/

Tech Specs

CPU	Realtek RTL8672
Speed	600 BogoMIPS (Maybe 600MHz)
RAM	128MB, 84MB Usable, 60MB Free on startup
Flash	32MB
OS	BusyBox v1.19.4, Linux 2.6.30.9
Ethernet	WAN x 1, LAN x 4
USB	USB2 x 1, USB3 x 1
Power	12V DC 2A

WiFi

Bands	2.4Ghz and 5Ghz Simultaneous WiFi
Antenna	Dual chain i.e. 2x2 MIMO AC1200 (300+867)
Antenna Gain	3dBi
Max TX Power	24dBm (251mW)
Max EIRP	27dBm (501mW) 2.4GHz max for Malaysia is 500mW
Multiple SSID	Yes. Rate control not working

Features

SNMP	Limited
Print Server	untested
FTP Server	untested
DLNA Server	untested
Bittorrent Client	untested
Samba	No
WebDAV	No
Telnet	Yes
SSH	Yes
DDNS	Only dyndns & TZO

Issues with the RGX4400

FTP ALG
ALG doesn't seem to be working for FTP. Had to manually forward PASV ports for passive mode to work. Requires further testing.


Multiple SSID with Rate Control (/WLAN/Basic Setting/Multiple AP)
Untested but when you use multiple SSIDs, it seems that you can set maximum rates for each SSID. For example, you can set "GuestWiFi" to as low as 6mbps while your "OfficeWiFi" is at a higher rate. Must check this out later.
Does not seem to work or could not get it working.


Dynamic DNS
This is a big oversight. Only dyndns.org & TZO supported. Both of which are no longer free.



Tips & Tricks

Admin Password
Default admin password is nothing, blank, don't type anything. Highly recommended that you change it. Passwords can be changed in /Maintenance/Password.

Username: admin
Password:


Operator Password
Default operator login is below. It's a good idea to change it.

Username: operator
Password: Opr@XXXX

where XXXX is the last four characters of the Ethernet MAC address in capitals. You can find your MAC address on the labels.

MAC address is also available from the admin login.



UPNP (/Service/UPNP)
UPNP is disabled by default. You may want to enable it.


Custom DNS
Let's say we want to use 8.8.8.8 as our custom DNS. There're 2 ways to do it.

Method 1: /Service/DHCP


Method 2: /Service/DHCP & /Service/DNS Server



Port Forwarding (/Firewall/Port Forwarding)
Port Forwarding example:



Dynamic DNS (/Service/Dynamic DNS)
This is a big oversight. Only dyndns.org & TZO supported. Both of which are no longer free. So don't throw away your old DIR-615 or any DLink device. Use it to register a free dlinkddns.com address and use it here with dyndns.org.


Disable Unneeded WAN Connections (/Setup/Ethernet WAN)
You only need Connection_1 for your internet to work.

If you don't watch HyppTV, you can disable IPTV connection and save a bit of memory. You can also disable TR069 if you like. TR069 is used by TM to remotely manage your RGX4400. Scary.


IPv6 (/Setup/Ethernet WAN/Edit) & (/Setup/LAN/)
IPv6 is on by default. You may want to disable it to save a bit of memory. It doesn't hurt your internet speed. You can disable for both WAN and/or LAN.


Enabling Remote Services (/Advanced/Remote Access)
If necessary, you can enable remote access to various services such as FTP, SSH or Telnet. Please be sure to change passwords from defaults before doing this.


SNMP (/Advanced/SNMP & /Advanced/Remote Access)
If you need to use SNMP, you'll want to change the community name. By default it's set to some weird TM name. In addition to that you'll probably want to allow remote access to SNMP.

This post has been edited by soonwai: Jul 7 2016, 04:22 PM

Is the RGX4400 any good?

All the tests below performed by me at a nearby coffee shop with the RGX4400 and UnifiBiz 100. No LAN tests since it's at a coffee shop.


GUI
Web GUI is very fast. Mainly because it's just a series of tables and text. It's also quite comprehensive.


Bittorrent Performance Test (WiFi)
Well seeded Centos torrents. Around 1000 connections.
MacBook Pro 13" 2011 on 5Ghz AC, UniFi Biz 100.




speedtest.net (WiFi)
MacBook Pro 15" 2010 on 5Ghz N


iPhone 6S on 5Ghz AC


2.4Ghz vs 5GHz on a busier day. Around 20 people present. Browsing is fine. Speedtests however shows the difference between 2.4 & 5GHz.


Stability
The longest uptime I've seen so far is 8 days. Currently monitoring remotely via SNMP. Sorry I rebooted it 3 hrs ago.


Still going strong after 3 days.

This post has been edited by soonwai: Mar 10 2017, 01:32 AM

WiFi Performance

This is where you people come in. Let me know how well the RGX4400 wifi is working for you in terms of coverage and speed and I'll put it here.

I already have a few below which I'll post with more details later.

Coffee Shop, Ground Floor Corner Double Shoplot, 66' x 75'
Orange dot is RGX4400, 10 ft up and sitting on the roller shutter metal shroud.
Covers the entire shop and more on 5GHz. Probably due to the typical open layout of a coffee shop.



3-Level Intermediate Terrace House, 22' x 75'
RGX4400 is on a TV cabinet 1/4 into the house on level 2.
Covers the entire house on 2.4GHz. Worse reception is kitchen at the back of level 1.


2-storey Intermediate Terrace House
20x70
To be tested soon.


This post has been edited by soonwai: Jul 6 2016, 02:25 AM

I bet that they are both about the same but I haven't had a chance to use a DIR-850L so can't say for sure. It's hard to find any tech specs for the 850L. However Time gives the same router for 300mbps so performance should not be a problem. Hopefully someone using it can chime in with their experience.

This post has been edited by soonwai: Jul 6 2016, 02:25 AM

weevm Look for "Operator Password" in the first post. That should give you what you want..

The 4332 is 100mbps Fast Ethernet for all the ethernet ports.

The RGX4400 should be gigabit though the manual states that they are 100mbps FE. I think the manual is wrong. I can't confirm this yet as the RGX4400 that I usually test with is at a coffee shop.

Thanks calvin, I actually have both the RGX4400 and the 850L in my house but using neither of them. One of these days I'm going to do a comparison of both of them.

The 850L was given to my auntie when she upgrade from 20 to 100mbps. Since she was already using Mikrotik, I sapu the DLink.

As for the RGX4400, I bought it off a fellow forumer. It was only RM50 so why not. Maybe can use as a 5GHz AP later on.

Bro, sorry, don't game, don't have a PS4 so no practical experience on this. Just to clarify:

#1 - If UPNP is off, you get NAT3 but no "router will not support ip packet fragmentation" status.
#2 - If UPNP is on, you get NAT2 (which is what you want) but occasionally you have "router will not support ip packet fragmentation" status

Is that right?

#1 - How keeping UPNP off and forwarding the whole bunch of required TCP and UDP ports to the PS4. Will that get you NAT2 on the PS4? And hopefully get rid of "router will not support ip packet fragmentation".

or

#2 - Stay on UPNP ( and NAT2 )and ignore the "router will not support ip packet fragmentation" status. Does this affect anything gameplay or anything on the PS4?

Having said all that, the IP fragmentation error should not have anything to do with UPNP. What's the MTU for PPPoE set on the router? It should be 1492. Maybe something on the router (firewall,QOS?) is dropping packets and the PS4 network test is interpreting that as "router will not support ip packet fragmentation".

Sorry can't help much.

Router lah not modem. Turn off DNS Relay in /Service/DHCP. But it shouldn't have any effect on ping test. But if it helps, let us know.

This post has been edited by soonwai: Jul 9 2016, 12:23 AM

So weird. I'm pretty sure port forwarding is working on the RGX4400. Currently forwarding 2121 to an FTP server and it works just fine. Double check protocols, TCP or UDP. I once tried to setup a Minecraft PE server and it just would not work. Then the next day realised it was supposed to be UDP instead of TCP.

The fact that UPNP is working also means that port forwarding is. Whether done manually or via UPNP, the port forward rules go into the same tables.

This post has been edited by soonwai: Jul 9 2016, 01:42 AM

So sorry for not answering any questions. Kinda forgot about the thread. Post again if you still need help.

I don't have a PS3 or PS4 so can't be sure about this.

All I know is that I have managed to forward port 2121 to port 21 of my FTP server so port forwarding should be working.

For port 6015 to 6015 should be like this:

Comment: PS4
Local IP: 192.168.0.x <----- (the IP for the PS4)
Local Port from: 6015
Local Port to: 6015
Protocol: TCP
Remote Port from: 6015
Remote Port to: <----- (leave blank)
Interface: Connection_1

I must say I don't think I've ever had that problem. I use an iPhone 6s and connect to the RGX4400 at 5Ghz. The RGX4400 is actually at a coffee shop so the longest I've used it is 2 hours. No problems so far. The difference from stock configuration are:
• Turned off ipv6. So running ipv4 only.
• Disabled IPTV (Owner won't mind since there's no TV connected)
• Disabled TR069
• Changed QOS to "Web First"

In that case, better complain and get a new router. Ask for the TPLink if possible. The DLink 850L also not that great.

The problem you mentioned happens on both 2.4GHz and 5GHz? Or just 2.4GHz.

Yeah, maybe a bad unit. Hope you get the TPLink for replacement. Quite good.

Dyson Jin Victor3010
I was at the restaurant that uses the RGX4400 earlier today. Did a test on 2.4Ghz. Browsing seems fine. No stalling that I can discern when loading a website. Speedtests however shows the difference between 2.4 & 5GHz. They're on UniFiBiz 100. Not many people when I was there.

Shouldn't be a load problem. The RGX4400 at the restaurant handles the crowd just fine. Tonight I'd estimate at least 10-15 people were on their phones. It's more crowded at lunchtime and I've never had probs. Dunno what could be wrong. The RGX4400 is 2x2 MIMO btw, i.e.: AC1200. Maybe it's their antennas.

300mbps TIME?

Is the 5GHz on the RGX4400? As AP only or routing as well?

OK, fair enough, at first I thought it was RGX4400. So excited to see it at 300/300.

This is both iFlix on iPad and iFlix on STB right? I've seen my STB iFlix buffer once a while but not very often. I think could be the wifi connection, for me anyway, because my STB is in my living room which is furthest away from my wifi router. The HyppTV box, granted, is not a very powerful box but it probably has HW video decoding so it shouldn't be a CPU problem. I'll check it out later but I believe iFlix streams are not of very high bitrates. Also possible that it's increased load on iFlix's servers since it's free again for another year.