Writing below is based on my personal experience on the prepaid product only.
Background
Since I work overseas, I only use prepaid in msia. I totally no idea of which line is the best for mobile data and since digi all along my personal line, I sticked to it and use it.
I normally get the Internet package using MMI code (*100#)
Have patience to read. Its TLDR already
What pissed me off
May
I subscribed to "Monthly RM30 - 2.25gb" (BTW When DIGI says 2.25gb, they can go fuk their own mom- its not 2.25, its like 50% during the entire day and 50% during 1am-7am. Anyway this is not the problem as I understand it before sub)
June
Before the end of 30 days, I tried to un-sub it on the 29th day via the MMI code. It passed through but Digi didnt send me a confirmation sms. I was like assuming its already unsub. Then the next day, I received a sms saying im re-sub to the RM30 monthly. I was like shit, should have double check. I was still alright maybe my bad. End up i didnt use a single MB from the so called 2.25gb coz gone oversea.
July
Just ngam ngam come back. Since I knew i was subbed to the RM30 monthly that still got 10 days left, so i opened my phone and surf the internet. I was wondering why its in EDGE but not 4G. After frustratingly surfing for 5 minutes, I received a sms from Digi saying i have used RM8 of prepaid internet for that day and could enjoy free internet for the rest of that day. I was like FUKING HOLY SHIT. I checked my prepaid balance and yes they robbed me RM8. Then i checked whether I am still on the monthly RM30 thing and yes I am still subbed with unused quota sommore. I knew it was a bug for sure.
For the rest of the entire day i try to surf the fking internet with that RM8 daily internet but its so SLOW and not working most of time. Got so pissed and desperate for mobile internet, I deactivated the monthly RM30 package, then sub to another of their product "Ramadhan Internet". Surprisingly it worked. And somehow the quota runs on this package then. The RM8 deal is gone like that....
Basically, I lost the RM30 package for nothing, also the RM8. Its not a big amount of money to me. But the inconvenience happened a few times, few other issues... small things that adds up.
Others
- I can tell you guys its so freaking lazy and non-user friendly the MMI code menu. There are too many sub menus and sub-sub menus and sub-sub-sub menus and sub-sub-sub-sub menus related to mobile internet. Dont have 1 single fuking page that displays all the selections that i can easily see. Example, there are "Super deals" "More internet" "Internet package" "Internet pass" "Internet promo" blablabla. Ive used long enough to know that, example you need to subscribe to "Internet package" to be able to addon with "Internet top up". If a noobie subscribe "Internet top up" first, it wont work and they wont warn you, and wont tell you why. Pretty sure it happens to others too.
- There is no clear selection to check usage quota from the MMI menu. Out from thousand of selections, have to navigate to "More internet package" and the "check quota" is hiding in the "Internet top up" sub category. My noobie friends was like wtf kind of interface is this. (Btw i know theres an online interface from digi. Thing is, no time for that)
- Digi sends out notification of over quota usage at times. I remember they sent me the notification that i used 90% of the quota when I have already surpassed it. For nothing I kena. Sometimes they good mood send in time. But lesson learn is to check urself instead.
- The MMI menu is so complicated enough, Digi have to spice up my life by making the connection so poor that theres always an average 30% of connection error everytime. After DC, need to re-enter the *100# blablabla again which is pain in my butt. DC tends to happen more on the selection when you want to un-sub their products. When want to sub that time, always sui sui no error 1.
Conclusion
Only conclusion that i can draw is that, I am not quite a smart person, whom still can stay relying on this form of internet for so long. lol. Almost 2 years since I use the internet off and go, off and go. All the small small idiotic $$$ lost I also forget how much ald.
Customer service? Forget it, experienced long enough to know what kind of CS will help and what kind of CS that wont help. And if CS that will help, kindly produce 1000 pages of documents. If I am Najib's son, oh Sir let me serve you right away! blow d!ck la.
Anyway guys, can suggest which telco the best to have prepaid internet? I just wanna remain my number.
The simpler the design and conveyance of information to customers, the better it is. I dont want a seller trying to show me a brochure of ketupat, explaining a bagua, carrying a banana, and handover a pot of bakuteh to me.
Feeling Cheated by Digi, Prepaid mobile internet