Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsCredit Cards CIMB Bank Credit Cards v5
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 Aug 30 2016, 01:51 PM
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#1
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Junior Member
185 posts Joined: May 2007 From: KL  
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cash rebate user here..however for this month, cimb did not cash back for my purchases from zalora (spent around RM400) but they did cash back for my purchase from lazada (spent RM160). So my total cash rebate is just RM8. anyone else experiencing the same problem? shall i call the customer service? or maybe they have stated somewhere that zalora is no longer eligible for the 5% online transaction cash rebate? thanks
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Sep 3 2016, 06:44 PM
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#2
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Junior Member
185 posts Joined: May 2007 From: KL
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QUOTE(akping_1 @ Aug 30 2016, 01:54 PM) I think end up customer service will tell you Zalora process you payment manually. i face the same problem for my agoda transaction where i pay immediately but CS say the capture as process manually, i loss extra 0.8% than i earn 4.2% from CIMB. UPDATE: well, it seems like zalora is no longer entitled for the 5% cash rebate? I called up the customer service and they said that the merchant on the billing; zalora SEA Kuala Lumpur MY is different from zalora MIGS Kuala Lumpur MY. the former is only entitled for Other retail rebate (0.2%)... Wat the...  All these while i get 5% rebate but zalora decided to change their billing name..so it's not the consumer's fault over this administrative issue eh??  |
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