QUOTE(minthiam @ Oct 1 2016, 09:49 PM)
Wow, CIMB is being absolutely ridiculous. I was slapped a finance charges of RM6.43 on my latest statement.
Statement Balance on 28 Aug: RM 522.58
Cash Rebate on 29 Aug: RM 26.13
Payment on 15 Sep (Payment due is 17 Sep): RM 496.45
Finance Charges on 28 Sep: RM6.43
Does anyone know how they calculate the finance charges? Charging RM6.43 for a short of RM26.13 is like imposing a finance charges of 24.6% per month. WTH? I tried to call their call center to ask about how they derived RM6.43 and they put me on hold for 30 minutes as they told me it's too complicated to calculate and will need more time
They promised to call me back within 2 hours and i am still waiting!

They're afraid of getting scolded by you and most agents and even supervisors in contact centres don't know the concept much less how to actually make the calculations. The concept is as follows:
Since you did not pay in full by the due date, you lose the 20 days interest-free benefit for all transactions shown for statement date 28 August so you'll be charged interest for the following:
1. All transactions listed on statement dated 28 August
2. All transactions listed on statement dated 28 September
3. Additional finance charges up to the due date for statement dated 28 September to avoid the situation of not being able to zero the statement balance despite paying the statement balance in full before or on due date
Due to the daily compounding interest nature for conventional credit cards, even small carry forward balances can add up much faster than the advertised 1.5% per month rate.