Anybody ever use your cimb cash rebate credit card to book hotel room through Expedia before? Encounter any problems?

Just sharing my experience. Usually book through agoda (7% off, nvr have problem). But last month, hand itchy decided to try booking through expedia since its giving 10% off.

So after went through all the hotel room booking steps, key in my CC details for the purchase. Once clicked to proceed with the booking, it went back page where I key in my CC details. No notification whether the booking went through or not, nor error message.

I waited for a while to see if expedia sending me any booking confirmation letter, nothing. So i call up their customer service hotline. A lady answered and later she directed me to another line, this time it was an indian guy speaking (seem like expedia's technical support is based in India). What annoyed me was how rude this guy was, asking me in my hotel booking details rudely. I was told their server having problem, thats why my booking failed.. well, at least program yr website to prompt a error message lah.

Lastly, after all the booking details, he asked for my CC details including the 3 security pins for manual booking. I told him hell no.. i not gonna give u that (not when u dont even sound like u r from customer service dept, not "please", "thank you" ect...) He sound unhappy with that and rudely told me I cant proceed if so.. I said no thank and hang off.

After that proceed to book through agoda and regretted why hand itchy go book expedia for 3% extra.

The End