Lol it happens to me too.

they offered me RM188 package with rebate when asking about the offer. Not intended to move out as I have contract previously. Long story cut short, No response from them, lodged report to skmm n cfm. Straight they offered me with rebate.

Told them i do not want to pay penalty since i was on RM158 package & its an upgrade to RM188. They said this is special case thus have to pay for penalty first.

After a month, wow - maxis gives more data with same price. I straight called to maxis cs to clarify, was told that I will get the free upgrade with rebate as well.

Turn out my data remain at 7GB only with rebate. Screw them say its not worth for me to pay for the penalty for this upgrades

In the end, maxis refunded my penalty and put me back to contract under RM158 package.

Haha their loyalty dept not well trained and also their management decision screwed them up.

Just do it. No need wait their cs.