Call them lah... u no need to official send email to them...

Trust me once u lodge complaint thru SKMM or CFM... they need to call you within 7~14day.

If you not satisfied with the offer u can continue to escalate...just dont close your case unless u very sure that u are happy with what they offer to you..

but the website says can only lodge 15 days after the problem unresolved by maxis.
will it be the problem if i cant show written proof later to the tribunal?

u already called the CS but no use. they deemed the case closed.

LOL u got make report to cfm of skmm?? i even update in skmm website issue not resolved and i call SKMM inform the situation.
Before this i also say they always wan to try closed the case...

Complaint at CFM
[26/05/2016 @ 11:11:01 AM] norhaleza2
Case also has been escalated via Malaysian Communications & Multimedia Commission (MCMC) earlier & still under action. Tq
[31/05/2016 @ 11:40:30 AM] customer
TM tidak dapat menyelesaikan isu caj harga yang tidak adil.
[01/06/2016 @ 04:44:28 PM] tmrrt2
Pelanggan telah diberikan penjelasan lanjut berhubung promosi Pakej Streamyx TM dengan Tablet menerusi emel seperti dilampiran. Terima kasih.
[01/06/2016 @ 06:35:06 PM] customer
Masalah tidak selesai seperti mana yang di beritahu oleh pihak TM. TM tidak telephone saya untuk berbincang.. cuma email sahaja dihamtar.
[05/06/2016 @ 12:25:54 PM] customer
TM enggan berunding dan ada packej baru. Tawaran Streamyx Unlimited Terhebat smile.gif 1 Mbps RM 96 2 Mbps RM 111 4 Mbps RM 116 PERCUMA panggilan 60 minit/sebulan ke semua talian mudah alih (hpone) PERCUMA panggilan ke semua talian tetap TM Harga termasuk bil Telefon. Kontrak 1 tahun. Denda rm600 kalau potong. Bil bulan pertama:- Rm75 (deposit) Rm10 (duti setem) Rmxx (Bil pro rate) Rmxx (gst) Internal wiring rm30-rm50 (bayar pada kontraktor tm) Dokumen 1. Salinan IC 2. Slip gaji 3. Bil elektrik PERCUMA Hadiah Misteri MAKLUMAN 1. Yang dah ada streamyx tak boleh apply.** 2. 1 rumah 1 streamyx sahaja. 3. Kawasan ada UniFi tak dpt promo ini.** 4. Coverage Kelantan, Terengganu, Pahang, Kedah/Perlis, Perak, Melaka, Negeri 9, Sarawak. WhatsApp 019 527 6063
[05/06/2016 @ 03:01:13 PM] customer
TM replied as the previous Staff told no package expired and now until 31Jul. I dont want the tablet.i just want fair price as consumer. Unfair Practice ***************************email************************* Kepada Encik Tan, Terima kasih diatas maklumbalas yang diberikan. Merujuk kepada aduan pihak tuan berkaitan Pakej Jimat Hebat dengan Tablet yang ditawarkan, kami mendapati pakej promosi ini dilanjutkan tawaran untuk fasa yang ketiga (3.0) sehingga 31/07/2016 (sehingga habis stok). Walaubagaimanapun, pakej ini hanya ditawarkan untuk pendaftaran baru (tidak layak sekiranya tempat kediaman sedia ada telah mempunyai perkhidmatan TM Streamyx) dan kawasan-kawasan tertentu sahaja (kawasan luar bandar dan berpendapatan rendah). Justeru, sila berikan kami nama penuh, nombor kad pengenalan dan alamat lengkap pemasangan bagi membolehkan kami membuat semakan kelayakan sebelum pakej ini boleh ditawarkan mengikut syarat-syarat lain yang dinyatakan (berpendapatan rendah). Untuk sebarang pertanyaan lanjut atau maklum balas, sila e-melkan kepada kami di help@tm.com.my. Tuan/Puan juga boleh menghubungi TM di talian 100 (caj panggilan menggunakan talian mudah alih adalah tertakluk kepada terma dan syarat syarikat pembekal perkhidmatan). Terima kasih. Yang benar, Narati Samuri TM Email Team Telekom Malaysia Berhad
[13/06/2016 @ 08:34:22 AM] customer
Tiada Maklum balas dari Telekom Malaysia/ Streamyx
[14/06/2016 @ 02:26:40 PM] customer
TM tidak call balik untuk penjelasan.
[16/06/2016 @ 10:46:17 AM] customer
TM masih lagi tidak berhubung dengan saya
[16/06/2016 @ 03:32:21 PM] customer
TM telah telefon dan menawarkan harga yang berpatutan. masih dalam proses penukaran pakej
[24/06/2016 @ 10:21:37 AM] ahmadhamzi
Dear CFM, The requested package has been successfully registered for this customer. Customer satisfied with the action taken by TM. Thank

Maxis cannot close your case without any solution.
i will bite them and only let go when the come to negotiation.

they already closed my case.

thanks for the report. i shall follow.

I lodged the complain. But how do i know if i lodged it successfully?

Once u lodge a complaint follow up back withbur refrence number...

do i call them to follow up or how?
how long will they process upon lodgment?

Depends on how good you are pushing the case.. if u keep follow up should be faster... most cases will be max 2~ 3 week..

should i call consumer tribunal or maxis?

U can call anyone u like bro....

I didnt get this transcript. CFM decided to close the case without calling me. how now?

Call and ask why lah... if you not satisfied...dont ask till ppl come ask you... if you no response then cfm will close your case..

i called but she just said close case and its their decision

how ah?

haha, thats no free meal in the world !!!!!!!!!!!!!!

Hahaha... u may just need to live with it...

U have to live with it.

There is no need for maxis to entertain u becoz even celcom gold current offer is not good, perhaps worse than maxis offering.
It is your mistake of taking maxis offer!

I guess i am also one of the victim here. Offered to Maxis 98 from Surfmore 75 with a guaranteed RM30 rebate monthly FOR LIFE with of course 5GB data back in May. It such a good "loyal treatment offer" who can even refuse it without knowing there wlll be this issue risen overtime where maxis is "pissing" their loyal customer being complained all over the internet. Today, I found out i have been "pissed" by Maxis by noticing my bills went higher then usual. If you have not guessed it, thats right... they secretly removed the RM30 rebate where it only lasted for one month. Paying 2 months now without the rebate. Going to try and call their CS tomorrow and hopefully they will reinstate their so called "loyal customer" rebate. Talk about loyal treatment..hmph

This post has been edited by Kalafina: Jul 21 2016, 01:05 AM

i guess for your case, they will concede.
but not mine. RM158 - (previously RM90): I am paying only RM68
to now RM98 (with RM30) rebate.
according to them i am still paying RM68 so no difference.
lol what a scam!

but interestingly, this time there was not much "wide coverage" compared to the first wave.

I understand there are more victims out there.

I have circulated the case to MCMC

lets pray for the best.