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 [Solved]Sh*t TmNet Unifi Connection - High Ping MS, Expensive internet yet lowsy service.

Agree?
 
Yes [ 49 ] ** [79.03%]
No [ 8 ] ** [12.90%]
I don't know [ 3 ] ** [4.84%]
Prefer not to answer. [ 2 ] ** [3.23%]
Total Votes: 62
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TSgame333
post Jun 16 2016, 11:42 PM, updated 10y ago

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This TMNet s*cks!!!

The image here it's a testing ping rate to the router and google.
Basically the returning of a connection from the router lag between every 10th to 12th second.

Each line = 1 second.
1,000 ms = 1 second.
1 ms = 0.001 second

I made a test and wondering why there are always lag on let's say gaming, running a server and so on stuff.
It's TMNET problem now, as soon as I called them up asked them about the ping rate stuff, they would just give some excuses enough to close the ticket.

I don't think there are any solution since there are only limited ISP on MY.

If you want to try it yourself, click Start and type cmd.exe
A command box will popped up and type this
ping google.com -t
ping 192.168.0.1 -t

Look if the ms rate is high, possibly TMNet lag spike your connection, making me angry with those expensive rate yet cheap service. It has been happening like since months now and no solution, changed the router and wireless card still the same.

user posted image

Share your screenshot here mate.

Solved, refer this post.
https://forum.lowyat.net/index.php?showtopi...40&p=80890853&#

This post has been edited by game333: Jul 21 2016, 02:28 AM
TSgame333
post Jun 16 2016, 11:57 PM

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Confirmed, tested with 3 PC, same thing!
iLemonx
post Jun 17 2016, 12:01 AM

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I'm getting constant 1500ms, pinging to yahoo.com.
soonwai
post Jun 17 2016, 02:34 AM


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This is mine to my router.
CODE
64 bytes from 10.0.1.1: icmp_seq=40 ttl=64 time=0.327 ms
64 bytes from 10.0.1.1: icmp_seq=41 ttl=64 time=0.312 ms
64 bytes from 10.0.1.1: icmp_seq=42 ttl=64 time=0.318 ms
64 bytes from 10.0.1.1: icmp_seq=43 ttl=64 time=0.256 ms
64 bytes from 10.0.1.1: icmp_seq=44 ttl=64 time=0.405 ms
64 bytes from 10.0.1.1: icmp_seq=45 ttl=64 time=0.359 ms
64 bytes from 10.0.1.1: icmp_seq=46 ttl=64 time=0.364 ms
64 bytes from 10.0.1.1: icmp_seq=47 ttl=64 time=0.359 ms
64 bytes from 10.0.1.1: icmp_seq=48 ttl=64 time=0.363 ms
64 bytes from 10.0.1.1: icmp_seq=49 ttl=64 time=0.242 ms
64 bytes from 10.0.1.1: icmp_seq=50 ttl=64 time=0.326 ms
64 bytes from 10.0.1.1: icmp_seq=51 ttl=64 time=0.346 ms
64 bytes from 10.0.1.1: icmp_seq=52 ttl=64 time=0.339 ms
64 bytes from 10.0.1.1: icmp_seq=53 ttl=64 time=0.332 ms
64 bytes from 10.0.1.1: icmp_seq=54 ttl=64 time=0.236 ms
64 bytes from 10.0.1.1: icmp_seq=55 ttl=64 time=0.245 ms
64 bytes from 10.0.1.1: icmp_seq=56 ttl=64 time=0.256 ms
64 bytes from 10.0.1.1: icmp_seq=57 ttl=64 time=0.347 ms
64 bytes from 10.0.1.1: icmp_seq=58 ttl=64 time=0.701 ms
64 bytes from 10.0.1.1: icmp_seq=59 ttl=64 time=0.351 ms
64 bytes from 10.0.1.1: icmp_seq=60 ttl=64 time=0.457 ms
64 bytes from 10.0.1.1: icmp_seq=61 ttl=64 time=0.238 ms
64 bytes from 10.0.1.1: icmp_seq=62 ttl=64 time=0.289 ms
64 bytes from 10.0.1.1: icmp_seq=63 ttl=64 time=0.240 ms
64 bytes from 10.0.1.1: icmp_seq=64 ttl=64 time=0.340 ms
64 bytes from 10.0.1.1: icmp_seq=65 ttl=64 time=0.255 ms
64 bytes from 10.0.1.1: icmp_seq=66 ttl=64 time=0.259 ms
64 bytes from 10.0.1.1: icmp_seq=67 ttl=64 time=0.408 ms
64 bytes from 10.0.1.1: icmp_seq=68 ttl=64 time=0.376 ms
64 bytes from 10.0.1.1: icmp_seq=69 ttl=64 time=0.294 ms
64 bytes from 10.0.1.1: icmp_seq=70 ttl=64 time=2.864 ms
64 bytes from 10.0.1.1: icmp_seq=71 ttl=64 time=0.261 ms
64 bytes from 10.0.1.1: icmp_seq=72 ttl=64 time=0.361 ms
64 bytes from 10.0.1.1: icmp_seq=73 ttl=64 time=0.393 ms
64 bytes from 10.0.1.1: icmp_seq=74 ttl=64 time=0.412 ms
64 bytes from 10.0.1.1: icmp_seq=75 ttl=64 time=0.426 ms
64 bytes from 10.0.1.1: icmp_seq=76 ttl=64 time=0.291 ms
64 bytes from 10.0.1.1: icmp_seq=77 ttl=64 time=0.430 ms
64 bytes from 10.0.1.1: icmp_seq=78 ttl=64 time=0.346 ms
64 bytes from 10.0.1.1: icmp_seq=79 ttl=64 time=0.347 ms
64 bytes from 10.0.1.1: icmp_seq=80 ttl=64 time=0.468 ms
64 bytes from 10.0.1.1: icmp_seq=81 ttl=64 time=0.273 ms
64 bytes from 10.0.1.1: icmp_seq=82 ttl=64 time=0.270 ms
64 bytes from 10.0.1.1: icmp_seq=83 ttl=64 time=0.243 ms
64 bytes from 10.0.1.1: icmp_seq=84 ttl=64 time=0.259 ms
64 bytes from 10.0.1.1: icmp_seq=85 ttl=64 time=0.345 ms
64 bytes from 10.0.1.1: icmp_seq=86 ttl=64 time=0.291 ms
64 bytes from 10.0.1.1: icmp_seq=87 ttl=64 time=0.311 ms
64 bytes from 10.0.1.1: icmp_seq=88 ttl=64 time=0.232 ms
64 bytes from 10.0.1.1: icmp_seq=89 ttl=64 time=0.230 ms
64 bytes from 10.0.1.1: icmp_seq=90 ttl=64 time=0.249 ms
64 bytes from 10.0.1.1: icmp_seq=91 ttl=64 time=0.327 ms
64 bytes from 10.0.1.1: icmp_seq=92 ttl=64 time=0.683 ms
64 bytes from 10.0.1.1: icmp_seq=93 ttl=64 time=0.360 ms
64 bytes from 10.0.1.1: icmp_seq=94 ttl=64 time=0.248 ms
64 bytes from 10.0.1.1: icmp_seq=95 ttl=64 time=0.382 ms
64 bytes from 10.0.1.1: icmp_seq=96 ttl=64 time=0.260 ms
64 bytes from 10.0.1.1: icmp_seq=97 ttl=64 time=0.316 ms
^C
--- 10.0.1.1 ping statistics ---
98 packets transmitted, 98 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.226/0.392/3.429/0.417 ms


Why would TM's incompetence affect your LAN?

This is ping to google.com.
CODE
64 bytes from 172.217.24.238: icmp_seq=40 ttl=57 time=4.258 ms
64 bytes from 172.217.24.238: icmp_seq=41 ttl=57 time=4.525 ms
64 bytes from 172.217.24.238: icmp_seq=42 ttl=57 time=4.636 ms
64 bytes from 172.217.24.238: icmp_seq=43 ttl=57 time=4.453 ms
64 bytes from 172.217.24.238: icmp_seq=44 ttl=57 time=4.902 ms
64 bytes from 172.217.24.238: icmp_seq=45 ttl=57 time=4.341 ms
64 bytes from 172.217.24.238: icmp_seq=46 ttl=57 time=4.692 ms
64 bytes from 172.217.24.238: icmp_seq=47 ttl=57 time=5.139 ms
64 bytes from 172.217.24.238: icmp_seq=48 ttl=57 time=4.444 ms
64 bytes from 172.217.24.238: icmp_seq=49 ttl=57 time=5.009 ms
64 bytes from 172.217.24.238: icmp_seq=50 ttl=57 time=4.319 ms
64 bytes from 172.217.24.238: icmp_seq=51 ttl=57 time=4.637 ms
64 bytes from 172.217.24.238: icmp_seq=52 ttl=57 time=5.150 ms
64 bytes from 172.217.24.238: icmp_seq=53 ttl=57 time=4.615 ms
64 bytes from 172.217.24.238: icmp_seq=54 ttl=57 time=4.328 ms
64 bytes from 172.217.24.238: icmp_seq=55 ttl=57 time=5.093 ms
64 bytes from 172.217.24.238: icmp_seq=56 ttl=57 time=5.273 ms
64 bytes from 172.217.24.238: icmp_seq=57 ttl=57 time=4.808 ms
64 bytes from 172.217.24.238: icmp_seq=58 ttl=57 time=5.420 ms
64 bytes from 172.217.24.238: icmp_seq=59 ttl=57 time=4.315 ms
64 bytes from 172.217.24.238: icmp_seq=60 ttl=57 time=3.965 ms
64 bytes from 172.217.24.238: icmp_seq=61 ttl=57 time=4.631 ms
64 bytes from 172.217.24.238: icmp_seq=62 ttl=57 time=4.565 ms
64 bytes from 172.217.24.238: icmp_seq=63 ttl=57 time=4.516 ms
64 bytes from 172.217.24.238: icmp_seq=64 ttl=57 time=4.506 ms
64 bytes from 172.217.24.238: icmp_seq=65 ttl=57 time=4.245 ms
64 bytes from 172.217.24.238: icmp_seq=66 ttl=57 time=4.670 ms
64 bytes from 172.217.24.238: icmp_seq=67 ttl=57 time=4.585 ms
64 bytes from 172.217.24.238: icmp_seq=68 ttl=57 time=4.627 ms
64 bytes from 172.217.24.238: icmp_seq=69 ttl=57 time=5.059 ms
64 bytes from 172.217.24.238: icmp_seq=70 ttl=57 time=4.608 ms
64 bytes from 172.217.24.238: icmp_seq=71 ttl=57 time=4.440 ms
64 bytes from 172.217.24.238: icmp_seq=72 ttl=57 time=3.821 ms
64 bytes from 172.217.24.238: icmp_seq=73 ttl=57 time=4.486 ms
64 bytes from 172.217.24.238: icmp_seq=74 ttl=57 time=3.999 ms
64 bytes from 172.217.24.238: icmp_seq=75 ttl=57 time=4.790 ms
64 bytes from 172.217.24.238: icmp_seq=76 ttl=57 time=5.175 ms
64 bytes from 172.217.24.238: icmp_seq=77 ttl=57 time=3.767 ms
64 bytes from 172.217.24.238: icmp_seq=78 ttl=57 time=4.748 ms
64 bytes from 172.217.24.238: icmp_seq=79 ttl=57 time=4.656 ms
64 bytes from 172.217.24.238: icmp_seq=80 ttl=57 time=4.532 ms
64 bytes from 172.217.24.238: icmp_seq=81 ttl=57 time=4.720 ms
64 bytes from 172.217.24.238: icmp_seq=82 ttl=57 time=4.684 ms
64 bytes from 172.217.24.238: icmp_seq=83 ttl=57 time=4.601 ms
64 bytes from 172.217.24.238: icmp_seq=84 ttl=57 time=5.088 ms
64 bytes from 172.217.24.238: icmp_seq=85 ttl=57 time=4.364 ms
64 bytes from 172.217.24.238: icmp_seq=86 ttl=57 time=4.698 ms
64 bytes from 172.217.24.238: icmp_seq=87 ttl=57 time=4.370 ms
64 bytes from 172.217.24.238: icmp_seq=88 ttl=57 time=4.442 ms
64 bytes from 172.217.24.238: icmp_seq=89 ttl=57 time=4.217 ms
64 bytes from 172.217.24.238: icmp_seq=90 ttl=57 time=4.652 ms
64 bytes from 172.217.24.238: icmp_seq=91 ttl=57 time=4.711 ms
64 bytes from 172.217.24.238: icmp_seq=92 ttl=57 time=4.962 ms
64 bytes from 172.217.24.238: icmp_seq=93 ttl=57 time=4.419 ms
64 bytes from 172.217.24.238: icmp_seq=94 ttl=57 time=4.730 ms
64 bytes from 172.217.24.238: icmp_seq=95 ttl=57 time=4.567 ms
64 bytes from 172.217.24.238: icmp_seq=96 ttl=57 time=4.499 ms
64 bytes from 172.217.24.238: icmp_seq=97 ttl=57 time=4.615 ms
64 bytes from 172.217.24.238: icmp_seq=98 ttl=57 time=5.325 ms
64 bytes from 172.217.24.238: icmp_seq=99 ttl=57 time=4.618 ms
64 bytes from 172.217.24.238: icmp_seq=100 ttl=57 time=5.011 ms
^C
--- google.com ping statistics ---
101 packets transmitted, 101 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 3.767/4.590/5.420/0.343 ms


Maybe I'm missing your point.
faizrs
post Jun 17 2016, 02:46 AM

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that lag spikes are from your wireless connection.
Icehart
post Jun 17 2016, 02:50 AM

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The lag spike is from your router. Consider checking it first lol.
soonwai
post Jun 17 2016, 03:00 AM


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TS, what router are you using? And what was the one before it?
TSgame333
post Jun 17 2016, 03:48 AM

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The router was replaced by UniFi like last month only since the upgrade.

It happen high ms rate as well before this, so I don't think it's router as we've already tried like 3 different router which first DLink D615 x2, and this latest router's brand was sealed and known as UniFi router. or Innacomm

So I cannot said that it's the router problem, it's more on ISP.
Since 3 testing pointed out the same result, how can you explain then?
rioven
post Jun 17 2016, 04:44 AM

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that's weird, if the sudden bad latency from computer to router, u may check connection from computer to router first, rather than check latency from router to internet (if the a high ping in LAN, its also affected to WAN/Internet)
1. if using wifi, please test with cat5/cat6 aka LAN cable (the most reliable method..there a quite issue that cause slowdown/jitter/latency in wifi).
2. if the result is the same, may consider a better router (some of the model provided by TMNet is well known by its "performance" tongue.gif )
the even weird is, the latency repeat itself on each 11th ping reply hmm.gif (the ping reply from google is good already, again the problem is the sudden 1 delay ping..periodically)


(edit+add some info)

This post has been edited by rioven: Jun 17 2016, 06:16 AM
nymerine
post Jun 17 2016, 07:49 AM

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QUOTE(game333 @ Jun 17 2016, 03:48 AM)
The router was replaced by UniFi like last month only since the upgrade.

It happen high ms rate as well before this, so I don't think it's router as we've already tried like 3 different router which first DLink D615 x2, and this latest router's brand was sealed and known as UniFi router. or Innacomm

So I cannot said that it's the router problem, it's more on ISP.
Since 3 testing pointed out the same result, how can you explain then?
*
It is not router problem but rather the wifi problem, it's shit. Get wired for stable latency.
soonwai
post Jun 17 2016, 12:10 PM


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TS, the screenshot in your OP, is that result from testing on wired?

Below is at local coffee shop, not busy. Test from MBPR 13" to RGX4400 on 5GHz AC.
CODE
64 bytes from 192.168.0.1: icmp_seq=50 ttl=64 time=1.809 ms
64 bytes from 192.168.0.1: icmp_seq=51 ttl=64 time=2.398 ms
64 bytes from 192.168.0.1: icmp_seq=52 ttl=64 time=2.397 ms
64 bytes from 192.168.0.1: icmp_seq=53 ttl=64 time=3.057 ms
64 bytes from 192.168.0.1: icmp_seq=54 ttl=64 time=2.995 ms
64 bytes from 192.168.0.1: icmp_seq=55 ttl=64 time=3.765 ms
64 bytes from 192.168.0.1: icmp_seq=56 ttl=64 time=1.735 ms
64 bytes from 192.168.0.1: icmp_seq=57 ttl=64 time=2.221 ms
64 bytes from 192.168.0.1: icmp_seq=58 ttl=64 time=2.391 ms
64 bytes from 192.168.0.1: icmp_seq=59 ttl=64 time=2.453 ms
64 bytes from 192.168.0.1: icmp_seq=60 ttl=64 time=2.251 ms
64 bytes from 192.168.0.1: icmp_seq=61 ttl=64 time=3.065 ms
64 bytes from 192.168.0.1: icmp_seq=62 ttl=64 time=2.921 ms
64 bytes from 192.168.0.1: icmp_seq=63 ttl=64 time=2.318 ms
64 bytes from 192.168.0.1: icmp_seq=64 ttl=64 time=2.351 ms
64 bytes from 192.168.0.1: icmp_seq=65 ttl=64 time=2.374 ms
64 bytes from 192.168.0.1: icmp_seq=66 ttl=64 time=1.454 ms
64 bytes from 192.168.0.1: icmp_seq=67 ttl=64 time=3.738 ms
64 bytes from 192.168.0.1: icmp_seq=68 ttl=64 time=5.389 ms
64 bytes from 192.168.0.1: icmp_seq=69 ttl=64 time=5.110 ms
64 bytes from 192.168.0.1: icmp_seq=70 ttl=64 time=3.263 ms
64 bytes from 192.168.0.1: icmp_seq=71 ttl=64 time=4.931 ms
64 bytes from 192.168.0.1: icmp_seq=72 ttl=64 time=5.065 ms
64 bytes from 192.168.0.1: icmp_seq=73 ttl=64 time=4.332 ms
64 bytes from 192.168.0.1: icmp_seq=74 ttl=64 time=5.285 ms
64 bytes from 192.168.0.1: icmp_seq=75 ttl=64 time=4.371 ms
64 bytes from 192.168.0.1: icmp_seq=76 ttl=64 time=4.369 ms
64 bytes from 192.168.0.1: icmp_seq=77 ttl=64 time=4.966 ms
64 bytes from 192.168.0.1: icmp_seq=78 ttl=64 time=6.185 ms
64 bytes from 192.168.0.1: icmp_seq=79 ttl=64 time=4.810 ms
64 bytes from 192.168.0.1: icmp_seq=80 ttl=64 time=4.579 ms
64 bytes from 192.168.0.1: icmp_seq=81 ttl=64 time=3.010 ms
64 bytes from 192.168.0.1: icmp_seq=82 ttl=64 time=3.633 ms
64 bytes from 192.168.0.1: icmp_seq=83 ttl=64 time=2.301 ms
64 bytes from 192.168.0.1: icmp_seq=84 ttl=64 time=2.454 ms
64 bytes from 192.168.0.1: icmp_seq=85 ttl=64 time=3.038 ms
64 bytes from 192.168.0.1: icmp_seq=86 ttl=64 time=2.328 ms
64 bytes from 192.168.0.1: icmp_seq=87 ttl=64 time=2.457 ms
64 bytes from 192.168.0.1: icmp_seq=88 ttl=64 time=2.986 ms
64 bytes from 192.168.0.1: icmp_seq=89 ttl=64 time=3.128 ms
64 bytes from 192.168.0.1: icmp_seq=90 ttl=64 time=2.439 ms
64 bytes from 192.168.0.1: icmp_seq=91 ttl=64 time=2.954 ms
64 bytes from 192.168.0.1: icmp_seq=92 ttl=64 time=3.043 ms
64 bytes from 192.168.0.1: icmp_seq=93 ttl=64 time=2.243 ms
64 bytes from 192.168.0.1: icmp_seq=94 ttl=64 time=2.354 ms
64 bytes from 192.168.0.1: icmp_seq=95 ttl=64 time=2.457 ms
64 bytes from 192.168.0.1: icmp_seq=96 ttl=64 time=2.985 ms
64 bytes from 192.168.0.1: icmp_seq=97 ttl=64 time=1.907 ms
64 bytes from 192.168.0.1: icmp_seq=98 ttl=64 time=2.364 ms
64 bytes from 192.168.0.1: icmp_seq=99 ttl=64 time=3.027 ms
64 bytes from 192.168.0.1: icmp_seq=100 ttl=64 time=1.730 ms
64 bytes from 192.168.0.1: icmp_seq=101 ttl=64 time=2.536 ms


This post has been edited by soonwai: Jun 17 2016, 02:02 PM
Azusa_San
post Jun 17 2016, 04:14 PM

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using wifi with tm router here, no such problem happen.

ts how u connect to the internet? by wired or wireless? try using wired connection with the ethernet cable provided.
TSgame333
post Jun 17 2016, 04:27 PM

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QUOTE(rioven @ Jun 17 2016, 04:44 AM)
that's weird, if the sudden bad latency from computer to router, u may check connection from computer to router first, rather than check latency from router to internet (if the a high ping in LAN, its also affected to WAN/Internet)
1. if using wifi, please test with cat5/cat6 aka LAN cable (the most reliable method..there a quite issue that cause slowdown/jitter/latency in wifi).
2. if the result is the same, may consider a better router (some of the model provided by TMNet is well known by its "performance"  tongue.gif )
the even weird is, the latency repeat itself on each 11th ping reply  hmm.gif (the ping reply from google is good already, again the problem is the sudden 1 delay ping..periodically)
(edit+add some info)
*
Will try the wired soon, I was told that some expertise tech guy, telling me to scan the port and pass him the log, so he can read what connection is constantly at 11th being blocked.

Will post the result soon.
TSgame333
post Jun 17 2016, 04:29 PM

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QUOTE(nymerine @ Jun 17 2016, 07:49 AM)
It is not router problem but rather the wifi problem, it's shit. Get wired for stable latency.
*
You know TMNet sneakly locked the Router options, there fore I can't do much than reset and change the router ID or something. Trying wired soon.
TSgame333
post Jun 17 2016, 04:34 PM

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QUOTE(soonwai @ Jun 17 2016, 12:10 PM)
TS, the screenshot in your OP, is that result from testing on wired?

Below is at local coffee shop, not busy. Test from MBPR 13" to RGX4400 on 5GHz AC.....
*
QUOTE(Azusa_San @ Jun 17 2016, 04:14 PM)
using wifi with tm router here, no such problem happen.

ts how u connect to the internet? by wired or wireless? try using wired connection with the ethernet cable provided.
*
Yes I was using wireless during the test, test it with another PC and the result was the same, trying to test wire later.

Just wondering, if the router was changed like 3 times, should be ISP problem, not confirm yet until trying.
JinXXX
post Jun 17 2016, 05:20 PM

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use better router la.. eg mikrotik...

dont use the chekai tm provide one
soonwai
post Jun 17 2016, 06:17 PM


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QUOTE(game333 @ Jun 17 2016, 04:34 PM)
Yes I was using wireless during the test, test it with another PC and the result was the same, trying to test wire later.

Just wondering, if the router was changed like 3 times, should be ISP problem, not confirm yet until trying.
*
Do you know Occam's Razor? Use that to troubleshoot. I suggest first thing is to disconnect the cable to your router's WAN port.
TSgame333
post Jun 18 2016, 03:10 AM

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Weird, after making this thread the connection been okay itself now.

user posted image

? They noticed this?
Azusa_San
post Jun 18 2016, 07:39 PM

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QUOTE(game333 @ Jun 18 2016, 03:10 AM)
Weird, after making this thread the connection been okay itself now.

user posted image

? They noticed this?
*
WiFi?
TSgame333
post Jun 19 2016, 04:12 AM

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Very heavy down time, restart the IP thru admin platform, and still the same.

user posted image

Any solution other than complain?
jio
post Jun 19 2016, 05:33 AM

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QUOTE(game333 @ Jun 19 2016, 04:12 AM)
Very heavy down time, restart the IP thru admin platform, and still the same.

user posted image

Any solution other than complain?
*
1. When pinging your own wifi router, it had absolutely nothing to do with your internet. So don't make your own conclusion before you even rule out the other possibilities. People has been asking you to ping the router using LAN connection to help narrow down the possible causes.
2. Try ping the router using LAN connection & see if there is still any ping spikes. If it doesn't, then it got to do with the wireless, which could be your device or the router.
3. Are you using USB wireless adapter? USB rely heavily on CPU. Anything that can make the CPU stuttering (e.g I/O timeout or interrupts) will cause ping spikes. PCI devices still can be affected but not as bad as USB.
4. Your ping to the router in post #1 doesn't seems to be wifi interference as the ping spikes is not all over the place but at a consistent interval. Could be your pc is waiting for something that has a consistent timeout, e.g failed read/write operation on a failing HDD. I've seen similar cases with failing internal HDD and external USB HDD causing ping spikes.
5. Your ping on post #20 could be possibly due to wifi interference plus the cause of you original issue. I've seen ping spikes as high as 2500ms from wifi to router due to severe interference with ping even more all over the place.
6. Another possibility is ARP spoofing by someone on your local network. Could be his/her pc is infected with malware.
superdog
post Jun 20 2016, 11:56 AM

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QUOTE(game333 @ Jun 19 2016, 04:12 AM)
Very heavy down time, restart the IP thru admin platform, and still the same.

user posted image

Any solution other than complain?
*
i would say nth do with tm sweat.gif

still alot of way can narrow down the problem


disable wifi, test with cable connection
change wifi name
wireshark check any abnormal packet flow
physically unplug fibre/telephone line
Danath
post Jun 20 2016, 04:27 PM

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Nothing to do with TM.
ToGoodToBeGood
post Jun 20 2016, 09:17 PM

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Same here, nothing to do with TM.

Its TS pc network adapter problem or router problem

use LAN cable instead and run ping test.

or

change your wifi channel, check surrounding wifi channel using free apps from playstore and find free channel or less use channel.

or

many way to troubleshoot.
jolmy
post Jun 20 2016, 11:49 PM

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QUOTE(game333 @ Jun 16 2016, 11:42 PM)
ping 192.168.0.1 -t
*
192.168.0.1 is your router, in this case, I believe the problem is due to wireless interference in your premise, rather than problem with your UniFi service.

Try test using cable first.
SUSpakji
post Jun 21 2016, 01:16 AM

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QUOTE(game333 @ Jun 19 2016, 04:12 AM)
Very heavy down time, restart the IP thru admin platform, and still the same.

user posted image

Any solution other than complain?
*
shit wifi
best use wired cable only
SUSpakji
post Jun 21 2016, 01:17 AM

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QUOTE(jolmy @ Jun 20 2016, 11:49 PM)
192.168.0.1 is your router, in this case, I believe the problem is due to wireless interference in your premise, rather than problem with your UniFi service.

Try test using cable first.
*
i am sure wifi is shit always unstable i know
i agree with you for use cable lan
TSgame333
post Jun 27 2016, 09:13 PM

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Okay will do now, I'm getting high ping again.
TSgame333
post Jun 27 2016, 09:44 PM

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Hahahaha, you are all right, the LAN did have a solid connection.

Weird, I was told when you have both ping on your router and the network, that means your ISP problem.

Hahaha... I guess this is a total mistake.

I can get the toughest speed and ping rate from speednet

But weird again, my WiFi signal is 5 bar and I tried this pinging on safe mode, the ping rate jumps really often too.

Too bad TMNet has blocked the admin platform, otherwise I could have change the setting inside.

user posted image

Heres the result from LAN.
user posted image
soonwai
post Jun 27 2016, 09:52 PM


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Unless changed, admin password for the RGX4400 is Opr@XXX where XXXX is the last 4 chars of your router's MAC address.

This is my ping to the RGX4400 at a local coffee shop.
CODE
PING 192.168.0.1 (192.168.0.1): 56 data bytes
64 bytes from 192.168.0.1: icmp_seq=0 ttl=64 time=1.546 ms
64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=1.842 ms
64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=2.460 ms
64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=2.425 ms
64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=3.027 ms
64 bytes from 192.168.0.1: icmp_seq=5 ttl=64 time=2.272 ms
64 bytes from 192.168.0.1: icmp_seq=6 ttl=64 time=2.899 ms
64 bytes from 192.168.0.1: icmp_seq=7 ttl=64 time=2.388 ms
64 bytes from 192.168.0.1: icmp_seq=8 ttl=64 time=3.081 ms
64 bytes from 192.168.0.1: icmp_seq=9 ttl=64 time=2.483 ms
64 bytes from 192.168.0.1: icmp_seq=10 ttl=64 time=2.578 ms
64 bytes from 192.168.0.1: icmp_seq=11 ttl=64 time=2.825 ms
64 bytes from 192.168.0.1: icmp_seq=12 ttl=64 time=2.409 ms
64 bytes from 192.168.0.1: icmp_seq=13 ttl=64 time=1.685 ms
64 bytes from 192.168.0.1: icmp_seq=14 ttl=64 time=2.709 ms
64 bytes from 192.168.0.1: icmp_seq=15 ttl=64 time=2.453 ms
64 bytes from 192.168.0.1: icmp_seq=16 ttl=64 time=2.382 ms
64 bytes from 192.168.0.1: icmp_seq=17 ttl=64 time=8.394 ms
64 bytes from 192.168.0.1: icmp_seq=18 ttl=64 time=2.204 ms
64 bytes from 192.168.0.1: icmp_seq=19 ttl=64 time=2.513 ms
64 bytes from 192.168.0.1: icmp_seq=20 ttl=64 time=2.558 ms
64 bytes from 192.168.0.1: icmp_seq=21 ttl=64 time=2.587 ms
64 bytes from 192.168.0.1: icmp_seq=22 ttl=64 time=3.073 ms
64 bytes from 192.168.0.1: icmp_seq=23 ttl=64 time=2.464 ms
64 bytes from 192.168.0.1: icmp_seq=24 ttl=64 time=3.056 ms
64 bytes from 192.168.0.1: icmp_seq=25 ttl=64 time=2.455 ms
^C
--- 192.168.0.1 ping statistics ---
26 packets transmitted, 26 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.546/2.722/8.394/1.197 ms


Tested on MacBook Pro 13" 2011 on 5Ghz AC.

Maybe your location has wifi interference hence the fluctuating pings.
TSgame333
post Jun 27 2016, 10:00 PM

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QUOTE(soonwai @ Jun 27 2016, 09:52 PM)
Unless changed, admin password for the RGX4400 is Opr@XXX where XXXX is the last 4 chars of your router's MAC address.

This is my ping to the RGX4400 at a local coffee shop.
CODE
PING 192.168.0.1 (192.168.0.1): 56 data bytes
64 bytes from 192.168.0.1: icmp_seq=0 ttl=64 time=1.546 ms
64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=1.842 ms
64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=2.460 ms
64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=2.425 ms
64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=3.027 ms
64 bytes from 192.168.0.1: icmp_seq=5 ttl=64 time=2.272 ms
64 bytes from 192.168.0.1: icmp_seq=6 ttl=64 time=2.899 ms
64 bytes from 192.168.0.1: icmp_seq=7 ttl=64 time=2.388 ms
64 bytes from 192.168.0.1: icmp_seq=8 ttl=64 time=3.081 ms
64 bytes from 192.168.0.1: icmp_seq=9 ttl=64 time=2.483 ms
64 bytes from 192.168.0.1: icmp_seq=10 ttl=64 time=2.578 ms
64 bytes from 192.168.0.1: icmp_seq=11 ttl=64 time=2.825 ms
64 bytes from 192.168.0.1: icmp_seq=12 ttl=64 time=2.409 ms
64 bytes from 192.168.0.1: icmp_seq=13 ttl=64 time=1.685 ms
64 bytes from 192.168.0.1: icmp_seq=14 ttl=64 time=2.709 ms
64 bytes from 192.168.0.1: icmp_seq=15 ttl=64 time=2.453 ms
64 bytes from 192.168.0.1: icmp_seq=16 ttl=64 time=2.382 ms
64 bytes from 192.168.0.1: icmp_seq=17 ttl=64 time=8.394 ms
64 bytes from 192.168.0.1: icmp_seq=18 ttl=64 time=2.204 ms
64 bytes from 192.168.0.1: icmp_seq=19 ttl=64 time=2.513 ms
64 bytes from 192.168.0.1: icmp_seq=20 ttl=64 time=2.558 ms
64 bytes from 192.168.0.1: icmp_seq=21 ttl=64 time=2.587 ms
64 bytes from 192.168.0.1: icmp_seq=22 ttl=64 time=3.073 ms
64 bytes from 192.168.0.1: icmp_seq=23 ttl=64 time=2.464 ms
64 bytes from 192.168.0.1: icmp_seq=24 ttl=64 time=3.056 ms
64 bytes from 192.168.0.1: icmp_seq=25 ttl=64 time=2.455 ms
^C
--- 192.168.0.1 ping statistics ---
26 packets transmitted, 26 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.546/2.722/8.394/1.197 ms


Tested on MacBook Pro 13" 2011 on 5Ghz AC.

Maybe your location has wifi interference hence the fluctuating pings.
*
Hahaha, I tried your saying and nope it says wrong password. tongue.gif
Probably the setting were changed, wonder if theres a factory reset and reset everything.

And ya, the model is RGX4400
TSgame333
post Jun 27 2016, 10:08 PM

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QUOTE(jio @ Jun 19 2016, 05:33 AM)
1. When pinging your own wifi router, it had absolutely nothing to do with your internet. So don't make your own conclusion before you even rule out the other possibilities. People has been asking you to ping the router using LAN connection to help narrow down the possible causes.
2. Try ping the router using LAN connection & see if there is still any ping spikes. If it doesn't, then it got to do with the wireless, which could be your device or the router.
3. Are you using USB wireless adapter? USB rely heavily on CPU. Anything that can make the CPU stuttering (e.g I/O timeout or interrupts) will cause ping spikes. PCI devices still can be affected but not as bad as USB.
4. Your ping to the router in post #1 doesn't seems to be wifi interference as the ping spikes is not all over the place but at a consistent interval. Could be your pc is waiting for something that has a consistent timeout, e.g failed read/write operation on a failing HDD. I've seen similar cases with failing internal HDD and external USB HDD causing ping spikes.
5. Your ping on post #20 could be possibly due to wifi interference plus the cause of you original issue. I've seen ping spikes as high as 2500ms from wifi to router due to severe interference with ping even more all over the place.
6. Another possibility is ARP spoofing by someone on your local network. Could be his/her pc is infected with malware.
*
1. Tried it and ya WiFi problem, should be the router of wireless card either one.
2. LAN connection 1 ms stablely while my PC suffering heavy ping rate.
3. I heard that USB are slowly therefore I use wireless card.
4. HDD you mean harddrive? I haven't get a blue screen message before yet I think it's not that case?
Maybe some software is running background, I've clean mass software with RevoUninstaller, cleaning every leftover from the software. It's okay now, but the ping rate jump randomly high in random hours, and I have no idea because as usual the PC run the same software like Remote Desktop Connection, Internet Explorer, OpenOffice SpreadSheet.
5. The radio to the router is not solid, is this what you mean?
6. Router got hacked? Hmmm, I'm not sure thought.

Thanks for paying attention and time to reply.
I guess since LAN has proven the connection is good between the router.

Because this is my speed from my PC.
user posted image
soonwai
post Jun 27 2016, 10:26 PM


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From: KL
QUOTE(game333 @ Jun 27 2016, 10:00 PM)
Hahaha, I tried your saying and nope it says wrong password. tongue.gif
Probably the setting were changed, wonder if theres a factory reset and reset everything.

And ya, the model is RGX4400
*
It's quite standard if TM installer set for you:
username: operator
password: Opr@XXXX
XXXX the ethernet MAC address not wifi MAC address and in capitals.
TSgame333
post Jul 1 2016, 04:55 AM

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QUOTE(soonwai @ Jun 27 2016, 10:26 PM)
It's quite standard if TM installer set for you:
username: operator
password: Opr@XXXX
XXXX the ethernet MAC address not wifi MAC address and in capitals.
*
Best, thank you oh my god, I finally login to the router with full access you're awesome man!
I sometimes still get spikes, I heard the net people say when your wifi connection get over multi brick then the ping rate will spikes.

They say, use wireless ac, the 5Ghz will wipe out this problem.

Any suggestion guys?

Thanks for all the reply, and thanks bro.
jio
post Jul 1 2016, 11:55 AM

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QUOTE(game333 @ Jun 27 2016, 10:08 PM)
1. Tried it and ya WiFi problem, should be the router of wireless card either one.
2. LAN connection 1 ms stablely while my PC suffering heavy ping rate.
3. I heard that USB are slowly therefore I use wireless card.
4. HDD you mean harddrive? I haven't get a blue screen message before yet I think it's not that case?
Maybe some software is running background, I've clean mass software with RevoUninstaller, cleaning every leftover from the software. It's okay now, but the ping rate jump randomly high in random hours, and I have no idea because as usual the PC run the same software like Remote Desktop Connection, Internet Explorer, OpenOffice SpreadSheet.
5. The radio to the router is not solid, is this what you mean?
6. Router got hacked? Hmmm, I'm not sure thought.

Thanks for paying attention and time to reply.
I guess since LAN has proven the connection is good between the router.

Because this is my speed from my PC.
user posted image
*
4. Yes, HDD is hard drive. Having bad sectors in one of your HDD doesn't mean you will get bluescreen, unless it happen with your system drive and paging files. It has nothing to do with the software. To be on safe side, check the S.M.A.R.T status of the HDD for pending sectors.

5. What I meant is the interference is too strong. Strong wireless signal means nothing if the SNR (signal to noise ratio) is low. Imagine a room full with everyone talking at the same time. They will ended up having to shout to each other.

6. Not hacked, arp spoofing basically a machine falsely advertise itself with the local network gateway IP (in this case your router). There are malwares that use this method to collect credential information from unencrypted connections.
jio
post Jul 1 2016, 12:25 PM

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QUOTE(game333 @ Jul 1 2016, 04:55 AM)
Best, thank you oh my god, I finally login to the router with full access you're awesome man!
I sometimes still get spikes, I heard the net people say when your wifi connection get over multi brick then the ping rate will spikes.

They say, use wireless ac, the 5Ghz will wipe out this problem.

Any suggestion guys?

Thanks for all the reply, and thanks bro.
*
5Ghz wireless will have less interference due to it less common in use than 2.4GHz wireless & much lower wall penetration. which is good in apartment & office environments.
klmojuze
post Jul 1 2016, 04:39 PM

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FWIW I got a RM200+ Asus router and using Apple Airport Express for WiFi. 10mbps Unifi doing alright now.

For gaming and lag stuff you'll need to check out the QoS, packet priority etc. stuff.

Not saying that TM Net is perfect, but at least TM Net Unifi is decent enough as long as you chuck all their default hardware out (except for the optical to copper converter box thingy).

This post has been edited by klmojuze: Jul 1 2016, 04:41 PM
TSgame333
post Jul 2 2016, 01:16 AM

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QUOTE(jio @ Jul 1 2016, 11:55 AM)
4. Yes, HDD is hard drive. Having bad sectors in one of your HDD doesn't mean you will get bluescreen, unless it happen with your system drive and paging files. It has nothing to do with the software. To be on safe side, check the S.M.A.R.T status of the HDD for pending sectors.

5. What I meant is the interference is too strong. Strong wireless signal means nothing if the SNR (signal to noise ratio) is low. Imagine a room full with everyone talking at the same time. They will ended up having to shout to each other.

6. Not hacked, arp spoofing basically a machine falsely advertise itself with the local network gateway IP (in this case your router). There are malwares that use this method to collect credential information from unencrypted connections.
*
4. Bad sector will causes bluescreen I experienced them when I had a SSD almost died off. It was a hard deal to move out all the files.

5. Yeah I read some of those and says water has huge influences on radio signal while wall are still okay.

6. When I type some website address wrongly, it popped up a UniFi promo, is this consider UniFi spoofing the DNS?

Anyway, thanks for all your help especially @soonwai who got me access to the UniFi login.

I logged in and change only 1 setting which is Width Channel.
Is was 20MHz, and after changing it to 40MHz, I don't experiences any spikes today, probably tomorrow I don't know will report back if theres any problem.

Able to gain almost max speed now!

user posted image
TSgame333
post Jul 2 2016, 01:18 AM

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QUOTE(klmojuze @ Jul 1 2016, 04:39 PM)
FWIW I got a RM200+ Asus router and using Apple Airport Express for WiFi. 10mbps Unifi doing alright now.

For gaming and lag stuff you'll need to check out the QoS, packet priority etc. stuff.

Not saying that TM Net is perfect, but at least TM Net Unifi is decent enough as long as you chuck all their default hardware out (except for the optical to copper converter box thingy).
*
user posted image

biggrin.gif
jio
post Jul 2 2016, 09:46 AM

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QUOTE(game333 @ Jul 2 2016, 01:16 AM)
4. Bad sector will causes bluescreen I experienced them when I had a SSD almost died off. It was a hard deal to move out all the files.

5. Yeah I read some of those and says water has huge influences on radio signal while wall are still okay.

6. When I type some website address wrongly, it popped up a UniFi promo, is this consider UniFi spoofing the DNS?

Anyway, thanks for all your help especially @soonwai who got me access to the UniFi login.

I logged in and change only 1 setting which is Width Channel.
Is was 20MHz, and after changing it to 40MHz, I don't experiences any spikes today, probably tomorrow I don't know will report back if theres any problem.

Able to gain almost max speed now!

*
6. That is just Unifi DNS redirect you to their website if the your DNS query yield no result.

You shouldn't use 40MHz on 2.4GHz band unless you're on landed property with very few neighbouring networks. And never ever force it to 40MHz on 2.4GHz. It will help with the bandwidth when there is no neighbour communication on the extension channel.

Could be your heavy user neighbours already went for holiday and thus less interference. If possible, log the ping to a file continuously for few days after they are back. Strong neighbouring wireless network won't cause much interference if there is no traffic on those network. It is those network with non stop heavy traffic that will cause more interference if the signal is strong enough.
TSgame333
post Jul 6 2016, 05:13 AM

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QUOTE(jio @ Jul 2 2016, 09:46 AM)
6. That is just Unifi DNS redirect you to their website if the your DNS query yield no result.

You shouldn't use 40MHz on 2.4GHz band unless you're on landed property with very few neighbouring networks. And never ever force it to 40MHz on 2.4GHz. It will help with the bandwidth when there is no neighbour communication on the extension channel.

Could be your heavy user neighbours already went for holiday and thus less interference. If possible, log the ping to a file continuously for few days after they are back. Strong neighbouring wireless network won't cause much interference if there is no traffic on those network. It is those network with non stop heavy traffic that will cause more interference if the signal is strong enough.
*
My neighbour all old hang or just 30s plus that lessly use internet.
I switch to 40MHz and experience better ms rate and performance to my RDP (Malaysia to Malaysia Server, the Server original host on US, so it's Me to MY to US) Better response.

But often get disconnect in the afternoon.

So I switch it back to 20MHz


This post has been edited by game333: Jul 6 2016, 05:13 AM
klmojuze
post Jul 6 2016, 12:28 PM

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QUOTE(game333 @ Jul 6 2016, 05:13 AM)
My neighbour all old hang or just 30s plus that lessly use internet.
I switch to 40MHz and experience better ms rate and performance to my RDP (Malaysia to Malaysia Server, the Server original host on US, so it's Me to MY to US) Better response.

But often get disconnect in the afternoon.

So I switch it back to 20MHz
*
Have you run Acrylic WiFi Free? See what free channels to use. Also yeah don't blast 40mhz at 2.4ghz smile.gif
TSgame333
post Jul 21 2016, 02:27 AM

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I finally found out the bug I'm suffering with!!!!!!!!!!

HOLY!!!!!!!!!!!!!!

When my Desktop is as near as to the wall, the constant 3rd second spikes occur.
I moved away slightly like 50 cm away, I'm now receiving a constant 1sec ping rate.

And I sometimes get less than 1 ms!

But TM Net is weird, they sometimes have as high as 3,000 ~ 5,000 ms per second in the midnight.

Oh god..
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