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 [Solved]Sh*t TmNet Unifi Connection - High Ping MS, Expensive internet yet lowsy service.

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Total Votes: 62
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jio
post Jun 19 2016, 05:33 AM

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QUOTE(game333 @ Jun 19 2016, 04:12 AM)
Very heavy down time, restart the IP thru admin platform, and still the same.

user posted image

Any solution other than complain?
*
1. When pinging your own wifi router, it had absolutely nothing to do with your internet. So don't make your own conclusion before you even rule out the other possibilities. People has been asking you to ping the router using LAN connection to help narrow down the possible causes.
2. Try ping the router using LAN connection & see if there is still any ping spikes. If it doesn't, then it got to do with the wireless, which could be your device or the router.
3. Are you using USB wireless adapter? USB rely heavily on CPU. Anything that can make the CPU stuttering (e.g I/O timeout or interrupts) will cause ping spikes. PCI devices still can be affected but not as bad as USB.
4. Your ping to the router in post #1 doesn't seems to be wifi interference as the ping spikes is not all over the place but at a consistent interval. Could be your pc is waiting for something that has a consistent timeout, e.g failed read/write operation on a failing HDD. I've seen similar cases with failing internal HDD and external USB HDD causing ping spikes.
5. Your ping on post #20 could be possibly due to wifi interference plus the cause of you original issue. I've seen ping spikes as high as 2500ms from wifi to router due to severe interference with ping even more all over the place.
6. Another possibility is ARP spoofing by someone on your local network. Could be his/her pc is infected with malware.
superdog
post Jun 20 2016, 11:56 AM

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QUOTE(game333 @ Jun 19 2016, 04:12 AM)
Very heavy down time, restart the IP thru admin platform, and still the same.

user posted image

Any solution other than complain?
*
i would say nth do with tm sweat.gif

still alot of way can narrow down the problem


disable wifi, test with cable connection
change wifi name
wireshark check any abnormal packet flow
physically unplug fibre/telephone line
Danath
post Jun 20 2016, 04:27 PM

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Nothing to do with TM.
ToGoodToBeGood
post Jun 20 2016, 09:17 PM

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Same here, nothing to do with TM.

Its TS pc network adapter problem or router problem

use LAN cable instead and run ping test.

or

change your wifi channel, check surrounding wifi channel using free apps from playstore and find free channel or less use channel.

or

many way to troubleshoot.
jolmy
post Jun 20 2016, 11:49 PM

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QUOTE(game333 @ Jun 16 2016, 11:42 PM)
ping 192.168.0.1 -t
*
192.168.0.1 is your router, in this case, I believe the problem is due to wireless interference in your premise, rather than problem with your UniFi service.

Try test using cable first.
SUSpakji
post Jun 21 2016, 01:16 AM

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QUOTE(game333 @ Jun 19 2016, 04:12 AM)
Very heavy down time, restart the IP thru admin platform, and still the same.

user posted image

Any solution other than complain?
*
shit wifi
best use wired cable only
SUSpakji
post Jun 21 2016, 01:17 AM

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QUOTE(jolmy @ Jun 20 2016, 11:49 PM)
192.168.0.1 is your router, in this case, I believe the problem is due to wireless interference in your premise, rather than problem with your UniFi service.

Try test using cable first.
*
i am sure wifi is shit always unstable i know
i agree with you for use cable lan
TSgame333
post Jun 27 2016, 09:13 PM

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Okay will do now, I'm getting high ping again.
TSgame333
post Jun 27 2016, 09:44 PM

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Hahahaha, you are all right, the LAN did have a solid connection.

Weird, I was told when you have both ping on your router and the network, that means your ISP problem.

Hahaha... I guess this is a total mistake.

I can get the toughest speed and ping rate from speednet

But weird again, my WiFi signal is 5 bar and I tried this pinging on safe mode, the ping rate jumps really often too.

Too bad TMNet has blocked the admin platform, otherwise I could have change the setting inside.

user posted image

Heres the result from LAN.
user posted image
soonwai
post Jun 27 2016, 09:52 PM

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Unless changed, admin password for the RGX4400 is Opr@XXX where XXXX is the last 4 chars of your router's MAC address.

This is my ping to the RGX4400 at a local coffee shop.
CODE
PING 192.168.0.1 (192.168.0.1): 56 data bytes
64 bytes from 192.168.0.1: icmp_seq=0 ttl=64 time=1.546 ms
64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=1.842 ms
64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=2.460 ms
64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=2.425 ms
64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=3.027 ms
64 bytes from 192.168.0.1: icmp_seq=5 ttl=64 time=2.272 ms
64 bytes from 192.168.0.1: icmp_seq=6 ttl=64 time=2.899 ms
64 bytes from 192.168.0.1: icmp_seq=7 ttl=64 time=2.388 ms
64 bytes from 192.168.0.1: icmp_seq=8 ttl=64 time=3.081 ms
64 bytes from 192.168.0.1: icmp_seq=9 ttl=64 time=2.483 ms
64 bytes from 192.168.0.1: icmp_seq=10 ttl=64 time=2.578 ms
64 bytes from 192.168.0.1: icmp_seq=11 ttl=64 time=2.825 ms
64 bytes from 192.168.0.1: icmp_seq=12 ttl=64 time=2.409 ms
64 bytes from 192.168.0.1: icmp_seq=13 ttl=64 time=1.685 ms
64 bytes from 192.168.0.1: icmp_seq=14 ttl=64 time=2.709 ms
64 bytes from 192.168.0.1: icmp_seq=15 ttl=64 time=2.453 ms
64 bytes from 192.168.0.1: icmp_seq=16 ttl=64 time=2.382 ms
64 bytes from 192.168.0.1: icmp_seq=17 ttl=64 time=8.394 ms
64 bytes from 192.168.0.1: icmp_seq=18 ttl=64 time=2.204 ms
64 bytes from 192.168.0.1: icmp_seq=19 ttl=64 time=2.513 ms
64 bytes from 192.168.0.1: icmp_seq=20 ttl=64 time=2.558 ms
64 bytes from 192.168.0.1: icmp_seq=21 ttl=64 time=2.587 ms
64 bytes from 192.168.0.1: icmp_seq=22 ttl=64 time=3.073 ms
64 bytes from 192.168.0.1: icmp_seq=23 ttl=64 time=2.464 ms
64 bytes from 192.168.0.1: icmp_seq=24 ttl=64 time=3.056 ms
64 bytes from 192.168.0.1: icmp_seq=25 ttl=64 time=2.455 ms
^C
--- 192.168.0.1 ping statistics ---
26 packets transmitted, 26 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.546/2.722/8.394/1.197 ms


Tested on MacBook Pro 13" 2011 on 5Ghz AC.

Maybe your location has wifi interference hence the fluctuating pings.
TSgame333
post Jun 27 2016, 10:00 PM

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QUOTE(soonwai @ Jun 27 2016, 09:52 PM)
Unless changed, admin password for the RGX4400 is Opr@XXX where XXXX is the last 4 chars of your router's MAC address.

This is my ping to the RGX4400 at a local coffee shop.
CODE
PING 192.168.0.1 (192.168.0.1): 56 data bytes
64 bytes from 192.168.0.1: icmp_seq=0 ttl=64 time=1.546 ms
64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=1.842 ms
64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=2.460 ms
64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=2.425 ms
64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=3.027 ms
64 bytes from 192.168.0.1: icmp_seq=5 ttl=64 time=2.272 ms
64 bytes from 192.168.0.1: icmp_seq=6 ttl=64 time=2.899 ms
64 bytes from 192.168.0.1: icmp_seq=7 ttl=64 time=2.388 ms
64 bytes from 192.168.0.1: icmp_seq=8 ttl=64 time=3.081 ms
64 bytes from 192.168.0.1: icmp_seq=9 ttl=64 time=2.483 ms
64 bytes from 192.168.0.1: icmp_seq=10 ttl=64 time=2.578 ms
64 bytes from 192.168.0.1: icmp_seq=11 ttl=64 time=2.825 ms
64 bytes from 192.168.0.1: icmp_seq=12 ttl=64 time=2.409 ms
64 bytes from 192.168.0.1: icmp_seq=13 ttl=64 time=1.685 ms
64 bytes from 192.168.0.1: icmp_seq=14 ttl=64 time=2.709 ms
64 bytes from 192.168.0.1: icmp_seq=15 ttl=64 time=2.453 ms
64 bytes from 192.168.0.1: icmp_seq=16 ttl=64 time=2.382 ms
64 bytes from 192.168.0.1: icmp_seq=17 ttl=64 time=8.394 ms
64 bytes from 192.168.0.1: icmp_seq=18 ttl=64 time=2.204 ms
64 bytes from 192.168.0.1: icmp_seq=19 ttl=64 time=2.513 ms
64 bytes from 192.168.0.1: icmp_seq=20 ttl=64 time=2.558 ms
64 bytes from 192.168.0.1: icmp_seq=21 ttl=64 time=2.587 ms
64 bytes from 192.168.0.1: icmp_seq=22 ttl=64 time=3.073 ms
64 bytes from 192.168.0.1: icmp_seq=23 ttl=64 time=2.464 ms
64 bytes from 192.168.0.1: icmp_seq=24 ttl=64 time=3.056 ms
64 bytes from 192.168.0.1: icmp_seq=25 ttl=64 time=2.455 ms
^C
--- 192.168.0.1 ping statistics ---
26 packets transmitted, 26 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.546/2.722/8.394/1.197 ms


Tested on MacBook Pro 13" 2011 on 5Ghz AC.

Maybe your location has wifi interference hence the fluctuating pings.
*
Hahaha, I tried your saying and nope it says wrong password. tongue.gif
Probably the setting were changed, wonder if theres a factory reset and reset everything.

And ya, the model is RGX4400
TSgame333
post Jun 27 2016, 10:08 PM

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QUOTE(jio @ Jun 19 2016, 05:33 AM)
1. When pinging your own wifi router, it had absolutely nothing to do with your internet. So don't make your own conclusion before you even rule out the other possibilities. People has been asking you to ping the router using LAN connection to help narrow down the possible causes.
2. Try ping the router using LAN connection & see if there is still any ping spikes. If it doesn't, then it got to do with the wireless, which could be your device or the router.
3. Are you using USB wireless adapter? USB rely heavily on CPU. Anything that can make the CPU stuttering (e.g I/O timeout or interrupts) will cause ping spikes. PCI devices still can be affected but not as bad as USB.
4. Your ping to the router in post #1 doesn't seems to be wifi interference as the ping spikes is not all over the place but at a consistent interval. Could be your pc is waiting for something that has a consistent timeout, e.g failed read/write operation on a failing HDD. I've seen similar cases with failing internal HDD and external USB HDD causing ping spikes.
5. Your ping on post #20 could be possibly due to wifi interference plus the cause of you original issue. I've seen ping spikes as high as 2500ms from wifi to router due to severe interference with ping even more all over the place.
6. Another possibility is ARP spoofing by someone on your local network. Could be his/her pc is infected with malware.
*
1. Tried it and ya WiFi problem, should be the router of wireless card either one.
2. LAN connection 1 ms stablely while my PC suffering heavy ping rate.
3. I heard that USB are slowly therefore I use wireless card.
4. HDD you mean harddrive? I haven't get a blue screen message before yet I think it's not that case?
Maybe some software is running background, I've clean mass software with RevoUninstaller, cleaning every leftover from the software. It's okay now, but the ping rate jump randomly high in random hours, and I have no idea because as usual the PC run the same software like Remote Desktop Connection, Internet Explorer, OpenOffice SpreadSheet.
5. The radio to the router is not solid, is this what you mean?
6. Router got hacked? Hmmm, I'm not sure thought.

Thanks for paying attention and time to reply.
I guess since LAN has proven the connection is good between the router.

Because this is my speed from my PC.
user posted image
soonwai
post Jun 27 2016, 10:26 PM

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QUOTE(game333 @ Jun 27 2016, 10:00 PM)
Hahaha, I tried your saying and nope it says wrong password. tongue.gif
Probably the setting were changed, wonder if theres a factory reset and reset everything.

And ya, the model is RGX4400
*
It's quite standard if TM installer set for you:
username: operator
password: Opr@XXXX
XXXX the ethernet MAC address not wifi MAC address and in capitals.
TSgame333
post Jul 1 2016, 04:55 AM

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QUOTE(soonwai @ Jun 27 2016, 10:26 PM)
It's quite standard if TM installer set for you:
username: operator
password: Opr@XXXX
XXXX the ethernet MAC address not wifi MAC address and in capitals.
*
Best, thank you oh my god, I finally login to the router with full access you're awesome man!
I sometimes still get spikes, I heard the net people say when your wifi connection get over multi brick then the ping rate will spikes.

They say, use wireless ac, the 5Ghz will wipe out this problem.

Any suggestion guys?

Thanks for all the reply, and thanks bro.
jio
post Jul 1 2016, 11:55 AM

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QUOTE(game333 @ Jun 27 2016, 10:08 PM)
1. Tried it and ya WiFi problem, should be the router of wireless card either one.
2. LAN connection 1 ms stablely while my PC suffering heavy ping rate.
3. I heard that USB are slowly therefore I use wireless card.
4. HDD you mean harddrive? I haven't get a blue screen message before yet I think it's not that case?
Maybe some software is running background, I've clean mass software with RevoUninstaller, cleaning every leftover from the software. It's okay now, but the ping rate jump randomly high in random hours, and I have no idea because as usual the PC run the same software like Remote Desktop Connection, Internet Explorer, OpenOffice SpreadSheet.
5. The radio to the router is not solid, is this what you mean?
6. Router got hacked? Hmmm, I'm not sure thought.

Thanks for paying attention and time to reply.
I guess since LAN has proven the connection is good between the router.

Because this is my speed from my PC.
user posted image
*
4. Yes, HDD is hard drive. Having bad sectors in one of your HDD doesn't mean you will get bluescreen, unless it happen with your system drive and paging files. It has nothing to do with the software. To be on safe side, check the S.M.A.R.T status of the HDD for pending sectors.

5. What I meant is the interference is too strong. Strong wireless signal means nothing if the SNR (signal to noise ratio) is low. Imagine a room full with everyone talking at the same time. They will ended up having to shout to each other.

6. Not hacked, arp spoofing basically a machine falsely advertise itself with the local network gateway IP (in this case your router). There are malwares that use this method to collect credential information from unencrypted connections.
jio
post Jul 1 2016, 12:25 PM

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QUOTE(game333 @ Jul 1 2016, 04:55 AM)
Best, thank you oh my god, I finally login to the router with full access you're awesome man!
I sometimes still get spikes, I heard the net people say when your wifi connection get over multi brick then the ping rate will spikes.

They say, use wireless ac, the 5Ghz will wipe out this problem.

Any suggestion guys?

Thanks for all the reply, and thanks bro.
*
5Ghz wireless will have less interference due to it less common in use than 2.4GHz wireless & much lower wall penetration. which is good in apartment & office environments.
klmojuze
post Jul 1 2016, 04:39 PM

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FWIW I got a RM200+ Asus router and using Apple Airport Express for WiFi. 10mbps Unifi doing alright now.

For gaming and lag stuff you'll need to check out the QoS, packet priority etc. stuff.

Not saying that TM Net is perfect, but at least TM Net Unifi is decent enough as long as you chuck all their default hardware out (except for the optical to copper converter box thingy).

This post has been edited by klmojuze: Jul 1 2016, 04:41 PM
TSgame333
post Jul 2 2016, 01:16 AM

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QUOTE(jio @ Jul 1 2016, 11:55 AM)
4. Yes, HDD is hard drive. Having bad sectors in one of your HDD doesn't mean you will get bluescreen, unless it happen with your system drive and paging files. It has nothing to do with the software. To be on safe side, check the S.M.A.R.T status of the HDD for pending sectors.

5. What I meant is the interference is too strong. Strong wireless signal means nothing if the SNR (signal to noise ratio) is low. Imagine a room full with everyone talking at the same time. They will ended up having to shout to each other.

6. Not hacked, arp spoofing basically a machine falsely advertise itself with the local network gateway IP (in this case your router). There are malwares that use this method to collect credential information from unencrypted connections.
*
4. Bad sector will causes bluescreen I experienced them when I had a SSD almost died off. It was a hard deal to move out all the files.

5. Yeah I read some of those and says water has huge influences on radio signal while wall are still okay.

6. When I type some website address wrongly, it popped up a UniFi promo, is this consider UniFi spoofing the DNS?

Anyway, thanks for all your help especially @soonwai who got me access to the UniFi login.

I logged in and change only 1 setting which is Width Channel.
Is was 20MHz, and after changing it to 40MHz, I don't experiences any spikes today, probably tomorrow I don't know will report back if theres any problem.

Able to gain almost max speed now!

user posted image
TSgame333
post Jul 2 2016, 01:18 AM

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QUOTE(klmojuze @ Jul 1 2016, 04:39 PM)
FWIW I got a RM200+ Asus router and using Apple Airport Express for WiFi. 10mbps Unifi doing alright now.

For gaming and lag stuff you'll need to check out the QoS, packet priority etc. stuff.

Not saying that TM Net is perfect, but at least TM Net Unifi is decent enough as long as you chuck all their default hardware out (except for the optical to copper converter box thingy).
*
user posted image

biggrin.gif
jio
post Jul 2 2016, 09:46 AM

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QUOTE(game333 @ Jul 2 2016, 01:16 AM)
4. Bad sector will causes bluescreen I experienced them when I had a SSD almost died off. It was a hard deal to move out all the files.

5. Yeah I read some of those and says water has huge influences on radio signal while wall are still okay.

6. When I type some website address wrongly, it popped up a UniFi promo, is this consider UniFi spoofing the DNS?

Anyway, thanks for all your help especially @soonwai who got me access to the UniFi login.

I logged in and change only 1 setting which is Width Channel.
Is was 20MHz, and after changing it to 40MHz, I don't experiences any spikes today, probably tomorrow I don't know will report back if theres any problem.

Able to gain almost max speed now!

*
6. That is just Unifi DNS redirect you to their website if the your DNS query yield no result.

You shouldn't use 40MHz on 2.4GHz band unless you're on landed property with very few neighbouring networks. And never ever force it to 40MHz on 2.4GHz. It will help with the bandwidth when there is no neighbour communication on the extension channel.

Could be your heavy user neighbours already went for holiday and thus less interference. If possible, log the ping to a file continuously for few days after they are back. Strong neighbouring wireless network won't cause much interference if there is no traffic on those network. It is those network with non stop heavy traffic that will cause more interference if the signal is strong enough.
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