Thank you for contacting TM.

Referring to your e-mail dated 10th September 2016 pertaining to the connection issue. We apologise for the inconvenience caused.

Kindly be informed that the speed of Unifi service is based on "best effort" policy. "Best effort" describes a service that is provided without any service level assurance.

Unifi subscribers should receive at least 80% of the subscribed speed within TM domain and subject to certain factors. If the speed falls below 80%, TM will investigate it as a fault and restore the connection accordingly.

However, based on attachment provided we found that you have received 80% of the subscribed speed.

For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you may also contact TM at 100 (charges for calls from mobile services apply according to Telco providers).

We look forward to serve you better.

CAT 6 OR CAT5E (UNIFI 50MBPS )
WHICH IS BETTER ?
OR NOTHING CHANGES BECAUSE SPEED NOT REACH GIGABIT