complaint complaint  upload can get advertised speed, why download cannot   

before this

your speed profile + extra 10% - overhead = you get almost 100% of your advertised speed.

right now

you speed profile - overhead = you get almost 80% or more.
this is theoretical anyway.coz i only get 48Mbps on my 50Mbps plan.before this can get around 51-52Mbps.

why 28mbps only ??

Guys,
Anyone has any issue here now or happened to you before, some websites can go in, some cannot.
Like uob.com.my, soccernet.com, amway.com for example these all cannot.
But those like facebook.com, youtube.com, yahoo.com and google.com can..

Reported to TM yesterday, but no reply from them yet.

Thanks.

Yeah, restarted but still the same. I can tolerate 28Mbps but 3Mpbs? That's too much! (or too little )

Well, it's been awhile. First time using them will get 1~2Mb higher unless the lag spike up during speed test then will go even higher than advertise speed. Few months later they usually hard cap the speed 1~2Mb lower.

This is mine, using LAN cable, my upload speed for some reason is unstable from start to end and my download speed spike up to 19.03Mb as soon as the test starts and the speed lock at 19.03Mb all the way from start to the end :


Different server with 1ms ping :

Its ugh... unstable for me on wifi speed spiking up and down all the time. Need to delete bad results. This is the best I got.

What router are you using ? Did you try speed test on other phone as well re setup your router ?

Re:Abnormal for me getting around 28Mbps only
Thank you for contacting TM.

Referring to the e-mail dated 9th September 2016 on Unifi connection issue, we apologised for the inconvenience caused.

However, please be informed that normally you will be received 80% and above for the download and upload from the package that you subscribed. In order for us to proceed with the necessary action, kindly test your highspeed test at http://speedtest.tm.com.my and send us few (3) screen shots of your speed test results in jpeg format using UniFi speedometer from your PC using UniFi internet service and please do the test via LAN connection to isolate wireless or network issue.

For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you may also contact TM at 100 (charges for calls from mobile services apply according to Telco providers

We look forward to serve you better.

FU Policy
Fair Usage Poilcy is a lovely marketing term that—like all marketing drivel—has very little meaning for the end user. We like to call it the ISP's FU Policy. What it essentially means is that the service provider decides an arbitrary usage limit for their tariff plan and drops the speed of the connection when you hit that limit

According to regulations, the service provider has to intimate the end user when 80 percent of their usage under FUP has been reached.

Hi guys I am still under the very old contract of Rm159 for 5mps per month. As I see they are offering 30mps for Rm199 , it's there any way I can upgrade to a better deal? Thanks.

Thank you for contacting TM.

Referring to your e-mail dated 10th September 2016 pertaining to the connection issue. We apologise for the inconvenience caused.

Kindly be informed that the speed of Unifi service is based on "best effort" policy. "Best effort" describes a service that is provided without any service level assurance.

Unifi subscribers should receive at least 80% of the subscribed speed within TM domain and subject to certain factors. If the speed falls below 80%, TM will investigate it as a fault and restore the connection accordingly.

However, based on attachment provided we found that you have received 80% of the subscribed speed.

For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you may also contact TM at 100 (charges for calls from mobile services apply according to Telco providers).

We look forward to serve you better.

it seems like TM are using the old trick again like streamyx "speed is best effort"

this few day i have notice my speed isn't streaming up to 10mbps.....and a speedtest check wala...maximum 8mbps i get while upload is un-affected which is 10mbps

lately i have been torrenting hard

guess that activated the "best effort"? plausible?

the lost of 1mbps is damn a lot......that is about 100kb/s gone   

your 30mbps should be around 28mbps rite?

I never got connected to hypptv since I first subscribed to Unifi years ago. Only now I noticed they itemised the charge for Unifi & hypptv. And apparently there's no wifi enabled set top box for Unifi. I'm getting out as soon as my contract expires.

Well that just sucks. Imagine paying for something we never use. I dunno about you but my apartment's wiring configuration cannot cater to both internet & cable tv in the same position. I can change the present TV position but that would require me to change other stuffs too.

Thanks fruitie , so I just call them up to request?

haha. thanks. i also hope to get a fast Internet soon. I cannot stand the slow Internet speed that I am using currently. 

30Mbps for 10 to 15 persons I think it is not too little actually. Even most business they much slower speed to be shared among even more ppl. Like 75Mbps to be shared among 12k to 15k ppl.

But of course comparing to country lion city, 30Mbps is seriously nothing as the base Internet speed is already 100Mbps (which costs as well as RM120 equipvalent in price) there. But I am glad that TM has at least had the option of 100Mbps for user to choose from.

2Mbps streamyx that I am using now is terrible considered that it is year 2016 now. 

Then I guess I just end the subscription and ask my family member to get one new contract for the house, since am not living there anymore heh