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 ATV HDCP netflix problem

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TSN2F
post Jun 12 2016, 11:29 AM, updated 10y ago

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So i just bought this new Apple tv 2nd gen yesterday to watch netflix on my tv.

it turned out that when i want to play anyhting on the netflix, the HDCP error occured, i just google every possible solution on the internet to no avail.

everything works fine (youtube etc.) but netflix wont work.

If anyone have any idea, can please help me here...

icon_question.gif icon_question.gif icon_question.gif
tarvalslain87
post Jun 13 2016, 02:01 PM

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QUOTE(N2F @ Jun 12 2016, 11:29 AM)
So i just bought this new Apple tv 2nd gen yesterday to watch netflix on my tv.

it turned out that when i want to play anyhting on the netflix, the HDCP error occured, i just google every possible solution on the internet to no avail.

everything works fine (youtube etc.) but netflix wont work.

If anyone have any idea, can please help me here...

icon_question.gif  icon_question.gif  icon_question.gif
*
Is it Netflix Malaysia? Which location did you put in your Apple TV?
TSN2F
post Jun 13 2016, 02:37 PM

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QUOTE(tarvalslain87 @ Jun 13 2016, 02:01 PM)
Is it Netflix Malaysia? Which location did you put in your Apple TV?
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yes
netflix malaysia

i put on hdmi 1 slot
tarvalslain87
post Jun 13 2016, 03:28 PM

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QUOTE(N2F @ Jun 13 2016, 02:37 PM)
yes
netflix malaysia

i put on hdmi 1 slot
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Oh the location I meant is the settings in the Apple TV.

For me, Im watching Netflix US and ive set my iTunes Store location to United States. Only then I can see the Netflix icon.
TSN2F
post Jun 13 2016, 05:55 PM

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QUOTE(tarvalslain87 @ Jun 13 2016, 03:28 PM)
Oh the location I meant is the settings in the Apple TV.

For me, Im watching Netflix US and ive set my iTunes Store location to United States. Only then I can see the Netflix icon.
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i put my location to malaysia

how do i know my netflix is malaysia or US
tarvalslain87
post Jun 13 2016, 06:13 PM

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QUOTE(N2F @ Jun 13 2016, 05:55 PM)
i put my location to malaysia

how do i know my netflix is malaysia or US
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When you put your itunes store location to malaysia, do you see netflix at the main app page?
TSN2F
post Jun 13 2016, 06:16 PM

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QUOTE(tarvalslain87 @ Jun 13 2016, 06:13 PM)
When you put your itunes store location to malaysia, do you see netflix at the main app page?
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yes, even when i change to another country. netflix is still at the main app page
tarvalslain87
post Jun 13 2016, 06:19 PM

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QUOTE(N2F @ Jun 13 2016, 06:16 PM)
yes, even when i change to another country. netflix is still at the main app page
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In that case, Im not sure what problem you are facing.. Maybe you could search the error that netflix gives. Its a code. Maybe netflix website has some description on the error
TSN2F
post Jun 13 2016, 06:21 PM

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QUOTE(tarvalslain87 @ Jun 13 2016, 06:19 PM)
In that case, Im not sure what problem you are facing.. Maybe you could search the error that netflix gives. Its a code. Maybe netflix website has some description on the error
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i spoke to the netflix already.

seems my netflix account is up and running ok.

donno if the problem is in the apple tv or the tv itself though

but i play netflix on my ps4, no problem at all.

apple tv i tried on the other tv, and it is fine.
azrilyp
post Jun 13 2016, 06:24 PM

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QUOTE(N2F @ Jun 13 2016, 06:21 PM)
i spoke to the netflix already.

seems my netflix account is up and running ok.

donno if the problem is in the apple tv or the tv itself though

but i play netflix on my ps4, no problem at all.

apple tv i tried on the other tv, and it is fine.
*
Are there any other device connected to the same tv besides the Apple TV?
TSN2F
post Jun 13 2016, 06:43 PM

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QUOTE(azrilyp @ Jun 13 2016, 06:24 PM)
Are there any other device connected to the same tv besides the Apple TV?
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Yes

Ps4 and astro
azrilyp
post Jun 14 2016, 02:47 PM

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QUOTE(N2F @ Jun 13 2016, 06:43 PM)
Yes

Ps4 and astro
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try removing the PS4 connection and try with only the Apple TV.
tarvalslain87
post Jun 15 2016, 10:59 AM

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QUOTE(N2F @ Jun 13 2016, 06:43 PM)
Yes

Ps4 and astro
*
There is a limited user can watch Netflix at the same time. 2 for the normal subscription and 4 for the more expensive subscription. Maybe you could double check on that and force log out for all devices and try again.

 

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