My usage of internet passes are very irregular due to the nature of my job. I need to travel overseas from time to time therefore 2GB for 30 days is sometimes way too much for me. However when I purchase the lesser data passes like 600mb for a week it automatically purchase another pass after 7 days. How do I stop that?

Hi Heavenly Superperson,

You may cancel the auto renewal via *100# > Internet Passes > Cancel Auto-Renewal

Thank you

Hi, is there anyway that I can deactivate the auto top-up from overseas? I mean I purchased it while I was back home, didn't realize it is an auto top-up. Now I want it to be deactivated because I am overseas and not using it. Thanks.

Hi.

Would it be the auto topup for your credit?

TQ

I am using prepaid card, the internet weekly pass deduct from my credit balance. Since I am not using it, I want to stop the auto-renewable pass. Thanks.

This post has been edited by woeileong1104: Feb 13 2017, 06:14 PM

You can cancel it through *100# MMI code, u can find it in Internet Passes section.

for saving your time, u can simply dial the shortcut.
*100*2*2*12#
and then it will ask ur confirmation to cancel the auto renewal, u have to reply and send 1 to confirm it.

note: the shortcut may change from time to time, so if sb else see this post in the future time, pls ignore it...

This post has been edited by hashtag2016: Feb 14 2017, 02:45 AM

Didn't work from overseas. You can refer to the attachment, that is what I see when I use the MMI code you gave me.


Attached thumbnail(s)

obviously, u need the assistance from #Hotlink

\\testing.. hashtag2016

This post has been edited by hashtag2016: Feb 17 2017, 11:05 AM

Looks like you can't use the said shortcut code when overseas.

Try this:
From the first screen, choose 00 for Menu Utama instead, then from there find the options until you see one for *100#. From this *100# then find the mobile internet option to go and stop the auto-renewal.

can disable using hotlink apps?

I doubt he/she can login red app now, it need to receive TAC to login.
and that TAC system is not very userfriendly, sometimes it may take a couple times(more than 20 minits) to try to login.

TAC is sent to the hotlink number, no problem to access the app, but there is no option to stop the auto-renewable pass in the app. Anyway, my credit is already lower than what it needs to renew my weekly pass now. I will settle it once I go home. Thanks everyone.

ya, their red app system is still buggy and not stable enough...
and some important functions is still not available yet..
that's all i can tell.

Press

*100# for Hotlink menu

1 for Internet pass
01 for next
01 for next
9 to cancel auto renew pads

thanks for the info..

I subscribed internet plan but cant access. Please cancel and refund. My hotlink number is 0196771212.

Thank you.

Hi,

Please PM us further details for us to assist you.

Thank You.

i am currently overseas, i want to stop auto-renewal to biggest internet plan for my hotlink?

why not in the apps???

Hi #Hotlink,

I also unable to cancel the automatic Pass renewal oversea. I had PM you my detail already.
Please help.

Thanks.

Hi pitt4ever,

You may refer to our PM response

Thank you

now hotlink fast no more auto renewal...have to do it manually

If you are on manual renewal, make sure you OFF your Data.
If you accidently use a few MB, the minimum charge is RM10.
I kena twice already.

Hi penyelam,

Please try this step : *100# > FAST Internet Passes > Cancel auto renewal

TQ

Hi Hotlink,

Can assist in cancelling my auto renewal in Monthly Pass RM50 that is due to renewal on 2 October 2017 please?

Ive tried doing it but received replied from Maxis stating cancellation of the auto-renewal has failed.

I would like to cancel the auto renewal for the RM60 redpass.. thanks

Will pm you my contact separately

Hi penyelam & NicholasWai,

You may cancel the auto renewal for your weekly or monthly internet pass via dial *100# > Internet Passes > Mobile Internet > Next Page > Cancel auto renewal.

ps: You will receive the sms notification of "Request to cancel the auto-renewal of Mobile Internet xxx Pass has failed. Call 123 for assistance." if you have cancelled the auto renewal earlier.

TQ

Hi Maxis,

Please help me to cancel internet auto renewal.
Number is 0174614087
Name See Chin Chet

Thanks.

Hi ccseejp,

Kindly try to perform the given steps in terminating the auto renewal mobile internet pass

Thank you

HI Maxis,

I had tried the method you provided but not successful and HOTLINK didn't approve my requirement. May i know why? Mr/Ms HOTLINK.

Hi,
I did exactly as per the instruction given and managed to terminate my auto renewal for my monthly pass. I wonder why you are having a problem. Sometimes these things can get a bit tricky. Hope our friendly Maxis guy will clue you on how to do your cancellation. Good Luck.

Hi kelsem,

We will get the error message to cancel the auto renewal if you have cancelled it earlier.
Kindly PM us your name, phone number, last topup method & amount if you need any further assistance.

TQ

Hi

i am trying to cancel the auto renew for Hotlink Internet Pass. But according to pass post instruction, *100# does not have "Internet Pass" Option. i only get

1 Buy 1d DataRoam Pass
2 Buy Social Pass
3 Buy 30day Data Pass
4 Top up Data
5 Check Pass Status
6 01 Next Page
0 Back
00 Main Menu

I tried all the options, no Internet Pass.

pls assist urgently as my pass is due for auto renewal by midnight today.

It looks like you're roaming...

If so, you need to go to the option 00 Main Menu first.

Im currently in sg now, how can i cancel hotlink data renewable?

I tried all option but no internet pass

i need to cancel my internet pass of MYR10 for 7days. Cannot be found in *100#, HOTLINK RED and even HOTLINK WEBSITE. Hotlink is bad by making it hard for people to deactivate. Even the SMS received during subscription is a cheat as we cannot cancel using HOTLINK RED as per the SMS.

If you are ROAMING, the steps are different.

First DIAL *100#
Look for Main Menu option...usually Option 00
Look for Option *100# .. on mine it is Option 8
Look for “Internet Passes” and select that option
Look for “Cancel auto-renew”

This maybe on the next few pages....so if you cannot see it at first, use the “next page” option.

Good Luck.

Hi, I would like to cancel my auto-renewal Internet pass also and I’m currently overseas. Can I know how to solve it?

Have you tried solution given on Post #36?

I am facing the same issue. Disappointed with this auto renew issue, i never agree to the auto renew.

How to cancel it, Hotlink?

Method in post #36 does not work. There is no "internet passess" option

[quote=#Hotlink,Sep 29 2017, 04:42 PM]
Hi penyelam,

Please try this step : *100# > FAST Internet Passes > Cancel auto


i never agree to the internet auto renew.


i am in singapore now. i am unable to cancel the internet auto renew. please cancel it and refund me the money.

disappointed with this issue!

[quote=goon221,Feb 20 2019, 05:29 PM]
I am facing the same issue. Disappointed with this auto renew issue, i never agree to the auto renew.

How to cancel it, Hotlink?

Method in post #36 does not work. There is no "internet passess" option

[/quote]


[quote=goon221,Feb 20 2019, 05:39 PM]
[quote=#Hotlink,Sep 29 2017, 04:42 PM]
Hi penyelam,

Please try this step : *100# > FAST Internet Passes > Cancel auto
i never agree to the internet auto renew.
i am in singapore now. i am unable to cancel the internet auto renew. please cancel it and refund me the money.

disappointed with this issue!

[/quote]

Hi goon221,

We would like to assist in your termination on the auto renewal however you will need to provide the following details via our PM,

- full name
- IC/passport
- mobile number
- requested pass
- recent topup amount with its date

Thanks!

Hi,
My auto renewable internet pass was unable to cancel as it showed no offer available when I cancel it on *100#.

now i think it is *100#, 1, 01, 01, 10

I didn't find any option as "Cancel auto-renew" at the given code.

I don't think so, it says "no offer available"

...I think they changed something here, I can't cancel my auto renew too
when I report to maxis a few weeks ago, they said like, buy daily one, to cancel the weekly, but that didn't fix it too.
damn scam.

Can I use the app for this?