Being charged for RM6.36 monthly Admin fee due to recent Posonline payment issue causing no transaction in current statement. But I still have at least 1 transaction made based on calendar month.

At first, email to cs for waiver but rejected as they confirmed the monthly admin fee is charged based on statement cycle not calendar month.

Then, email back asking for the UOB T&C to prove what they said is correct or not.

Today, cs reply waiver approved upon goodwill basis and they attached UOB Product Disclosure Sheet.

Based on the PDS, I only see "RM6.36 is waived upon one (1) swipe per month at any amount" and I can't find it is charged based on statement cycle not calendar month. Apparently what the cs statement is not correct.

Out of sudden I recalled received RM30 Watson voucher from UOB few months ago.
Wonder they will send me another voucher or not.