I ordered from them last time when the Disney Castle was first released. They called me to say that my shipment was being delayed (delayed by only 2 days) because the one which way they had was not in good condition and that they were getting one which was in good condition for me.  And the one which arrived was indeed in good condition.

Overall I think the service was good. Saved me the trouble of having to go line up at the Lego Certified Store (which is also under the same company, I think) on a weekday.