I just receive a parcel with a brand new modem power adapter and after I go through the letter, it was improvement exercise for current subscriber to upgrade their power adapter.

While I was happily changing the old power adapter to the new power adapter, guess what I encountered? I can't even plug in the connector from the new power adapter to the modem itself!!! Even I tried to squeeze it still FAILED!!!

Perhaps you guys need to seriously selecting your hardware supplier as well as the QA team so that you guys could deliver the so called BEST service to the customer.

Now my modem having some weird behavior such as the wireless light indicator take long time to turn on, when I restart the modem again, sometime the wireless indicator light didn't turn on at all but I was able to connect to the modem!!!




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