Today I went to Maybank to make an uplift for a FD that mature today. At first I wanted to get a banker's cheque to make things easier for me to make a deposit to a different bank. The counter officer is inexperience and keep ask the officer next to him on how to do this and that. After a few minutes, he gave me a form to fill out in order to make a banker's cheque. Then he told me that the fund need to be credit into my current account 1st then debit again to make the banker's cheque. Then I ask why is this so? What if customer do not have any current/saving account with Maybank. His reply is, its easy to open an account with Maybank or cash withdrawal is another option! I am speechless, who wanna take a huge amount of cash to deposit into another bank? Well, instead of paying the rm5 for banker's cheque, I just ask him to credit into my current account and I will write a cheque myself and pay rm0.50 instead.

Now, second incident really make me very angry. As I had another FD mature in Feb 2017, instead of going thru this hassle, I ask the counter officer to help me to change my maturity instruction to full encashment and credit to my current account upon maturity so that I do not need to go to the branch to go thru all this hassle again. The officer then went to check with another officer and came back to me said that it cannot be done. I must come to the counter upon maturity! Well, this really set me off. It is ridiculous that I cannot amend the maturity instruction and I know they purposely do this so that your fund is tie up with the bank, they hope that you either forget and let the fund rolling into another period or you make an uplift a few days later and lose all the interest.

I had write a complaint at Maybank2u portal and hopefully something can be done about this or else I am going to make a complaint to Bank Negara about this unscrupulous practice.

maybank already no hope...6 counters, 3 people occupied, 2 busy another one dont know do wat~, 2 lagi main jari

There are unkers and aunties who die die must put PB cause other banks are GLC.
Also, there are people who die die put board rates with PB so that thier priority banking will not be revoke.   
Also, being a Chinaman bank, they don't offer competitive rates. So less loss for them.   

So no worries. With the above, PB always will have more than enough money.  

I am talking about previous track record of Pubic Bank. For now, Both affin bank, rhb, bangkok bank wins over Public bank.