anyone here able to port in to u mobile recently (past couple of days)

I've been trying to port in and applied last sunday at the berjaya times square outlet. I kept receiving denied everytime because of passport incorrect issue (resubmit like 3 times) and celcom keeps saying umobile is seding a bunch of numbers resembling a phone number (019179483) which I dunno where they got.

or did anyone have this issue before? I scared denied again and waste my time to go to Berjaya Times Square again.