Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed

Outline · [ Standard ] · Linear+

 U-Mobile Thread V7, www.u.com.my

views
     
MilesAndMore
post Jul 14 2016, 01:07 AM

Look at all my stars!!
Group Icon
Moderator
9,301 posts

Joined: Mar 2008


QUOTE(chinti @ Jul 14 2016, 12:52 AM)
midvalley got umobile? i wan sign up p70 wit huawei p9 plan
*
There are two U Mobile dealers at Mid-Valley but i'm not sure if they have Huawei P9 there.
MilesAndMore
post Jul 14 2016, 11:43 AM

Look at all my stars!!
Group Icon
Moderator
9,301 posts

Joined: Mar 2008


QUOTE(chinti @ Jul 14 2016, 11:22 AM)
Can I know the location or name? I'm in midvalley but can't find any
*
There is one on LG, on the way to The Gardens. This one is just a small booth and it is near to The Zun Express.

There is another one on 2nd floor in centre court near those computer shops.
MilesAndMore
post Aug 16 2016, 10:07 PM

Look at all my stars!!
Group Icon
Moderator
9,301 posts

Joined: Mar 2008


QUOTE(ciwi1166 @ Aug 16 2016, 08:26 PM)
in borneo, they target metro area or main city first.

of coz, need to satisfy customers on east Malaysia too. biggrin.gif
*
But Kota Belud is hardly a metro area. It's definitely not a main city too. This is a weird choice of town to rollout their 4G LTE service in Sabah.
MilesAndMore
post Aug 28 2016, 10:53 PM

Look at all my stars!!
Group Icon
Moderator
9,301 posts

Joined: Mar 2008


QUOTE(davwon @ Aug 27 2016, 10:43 PM)
1. Your latest offering on data roaming, for hero p70 & above, could enjoy free data roaming in 12(or 15? Can't remember) different country using our allocated quota, with no extra charges. Yesterday you also encourage us to upgrade... Or downgrade (jokingly said) with no contract obligations on the spot... Well, sound too good to be true.... Cos for me who travel alot & usually I'll buy local sim for data or call usage, is a convenience... To make sure i get everything right, i drop by to one of your branch in 1utama today around 1630, to check if my roaming activated. To my surprise, your rude, unfriendly & tired looking front desk gentlemen told me i not entitled for data roaming, and when i ask why, he said the system say so. Wth!
I ask again how could this be, i said p70 supposed to have roaming ready & maybe just need to active it. Your rude & tired looking gentleman tell me, 'only auto debit user entitle for it, and if u want pay 200 deposit lo'. Wth!
I was very very unhappy with your frontliner attitude.

Because of this your lady reject my request to ask about my roaming status, until I've to be very piss off then she reluctantly tell me the issue.... She say my number only valid in system since may 2016.... I said what! She repeat that my p70 only activated since may, only those active more than 6 months entitled for roaming. Wth!

Unbelievable,..... Really unbelievable
For your info i with umobile more than 3 years, you may check when i mnp my number from digi to umobile.... That's how long i with you guys. From what your lady said, mean umobile do not appreciate people who stay long with you but change package halfway, only reward those in package. Its you guy who sell this in all your marketing materials that there are not contract restrictions, and we as consumer can change whatever plan in umobile as long with u guys. What i did in may is upgrade from u28 to p70.... I DID A BLOODY UPGRADE FOR YOU GUYS, AND THIS I BEEN REPAID FOR MY LOYALTY?
*
You mentioned you have been with U Mobile for 3 years. Have you always been a postpaid user all this while or you were on prepaid and only recently changed to postpaid ?

FYI, this is not unique to U Mobile. DiGi and Celcom also have similar policy. I have been with DiGi forever since year 2004 but in 2010 i changed my line to DiGi Postpaid. Because the postpaid account is new so i had to pay DiGi RM300 to enable my roaming service. If my memory serves me correctly, DiGi will gladly enable roaming service if your postpaid account has been active for more than 3 months without having you to pay the RM300 deposit. Maxis Postpaid is the only that enables roaming service even if your account is still new, as far as i know.


QUOTE(davwon @ Aug 27 2016, 10:43 PM)
Prepaid user more valuable from postpaid user is it?
*
It's something akin to building a credit history. The telco doesn't know you well and postpaid line comes with a credit limit. Even though your monthly commitment is only RM70 your credit limit could be something like RM300 or more. The reason why they do not enable roaming for postpaid line by default is because they are afraid you will dry up your credit limit very fast while on roaming and then don't pay. That is why if your postpaid account is still new they need you to pay a deposit to enable roaming service.

Roaming service is automatically enabled for prepaid because you can use up to what you have in your prepaid account. There is no worry about people refusing to pay for roaming charges later on.


QUOTE(dgboy @ Aug 28 2016, 01:16 AM)
Because telco are running a business. If user were allowed to top up huge amount under prepaid, benefit from validity and freebies, then spend the money all over again a second time after converting to postpaid, how to make profit?
*
Maxis allows Hotlink users to carry over up to RM1,000 from their Hotlink account to Maxis postpaid.
MilesAndMore
post Sep 18 2016, 06:16 PM

Look at all my stars!!
Group Icon
Moderator
9,301 posts

Joined: Mar 2008


QUOTE(CnY Garage @ Sep 17 2016, 03:57 PM)
hmm for the itemized bill RM 3 is a default option, just like Celcom is charging it @ RM 5
and sure ebilling is FOC for all telco
*
Not sure why these two telcos are still charging for itemized e-statement whilst DiGi and Maxis do not charge for this service.


QUOTE(CnY Garage @ Sep 17 2016, 03:57 PM)
the stamp duty RM 10 for first bill and 6% gst should be common sense as well, but we still explain to customers who never used postpaid before to avoid misunderstanding,
*
Maxis customers might not be aware of this as Maxis does not charge stamp duty for new postpaid account registration.
MilesAndMore
post Sep 21 2016, 08:48 PM

Look at all my stars!!
Group Icon
Moderator
9,301 posts

Joined: Mar 2008


QUOTE(AskarPerang @ Sep 21 2016, 04:41 PM)
yes is the same for all other telco.
Mini / Micro sim same card.
Nano will be different card.

That is why when you apply a new sim card at any telco, they will ask whether you want mini/micro OR nano sim. You cannot find all 3 cutting on the same cut.
p/s: another reason I guess is because Nano sim thickness is slimmer if not mistaken.
*
No. That is not true. Maxis has been issuing TriSIM for quite some time. Even all Hotlink SIM comes in TriSIM (all 3 sizes). So no. If you go to Maxis they don't bother to ask if you need a mini/micro SIM or Nano SIM.

Topic ClosedOptions
 

Change to:
| Lo-Fi Version
0.0999sec    0.53    7 queries    GZIP Disabled
Time is now: 6th December 2025 - 11:51 AM