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 U-Mobile Thread V7, www.u.com.my

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CnY Garage
post Jul 12 2016, 06:15 PM

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QUOTE(zeleia @ Jul 12 2016, 12:21 PM)
hi, i want to change from maxis to u-mobile post paid
can you help me
*
hehe pmed u ya tongue.gif
CnY Garage
post Jul 14 2016, 01:24 PM

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QUOTE(zher4883 @ Jul 13 2016, 09:13 PM)
Exactly where? I live in SL6 and go to classes at UTAR and didn't notice below average service.
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QUOTE(LostAndFound @ Jul 13 2016, 10:27 PM)
As a staff in UTAR I can testify that the number of students means U connection is bad, unless you go above 2nd/3rd floor. 4G is better than 3G, but still much slower than my residence in Subang Jaya.
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haha i graduate from UTAR too , but that time U mobile is not popular yet biggrin.gif

QUOTE(vaires @ Jul 14 2016, 12:28 AM)
P98 need contract? Can i change back to other telco if I find it not to my expectation?
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no contract, u may port to anywhere if u found better option

u may pm me for this porting service with great discount brows.gif

QUOTE(chinti @ Jul 14 2016, 12:52 AM)
midvalley got umobile? i wan sign up p70 wit huawei p9 plan
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got 2 but they are not available to sign that p9 plan
my store available for those huawei phone but start from August, would update when it is available from me
hehe sure got discount some more

u may consider to port to umobile with me first to enjoy discount and test the network first, then later get the phone when available tongue.gif

QUOTE(linux11 @ Jul 14 2016, 01:13 PM)
U mobile just hiked Power prepaid call rate to 6 sen / 30 sec?
http://www.u.com.my/prepaid

IIRC, it used to be 5 sen /30 sec.
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yup, they did sms about that, from 5sen/ 30 sec to 6sen /30 sec
CnY Garage
post Jul 14 2016, 01:33 PM

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QUOTE(chinti @ Jul 14 2016, 12:27 PM)
Found thanks, but they told me only shop can sign up with phone
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yup currently only center (branches) available http://www.u.com.my/stores for OPTION UMOBILE BRANCH

then next month starting U MOBILE dealer would be available too including me tongue.gif

but u need to present 3 months postpaid bill to get that Upackage and enjoy the special rate

http://www.u.com.my/extras/instalment-plans/upackage-android

QUOTE(huaweie5830 @ Jul 14 2016, 01:06 PM)
I plan to get huawei 4c too, can you help me ask for stock availabity
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currently not much left, they are distributed and going to launch within dealer like me

QUOTE(ciwi1166 @ Jul 14 2016, 01:24 PM)
the P9 bundle got contract? hmm.gif
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actually there is no contract, but whenever u wanna cancel/ change plan

u need to pay the balance of the phone ( you need to pay balance of the months of plan if there is a contract )

example if there phone RRP is 534.86

u are signing P70 and upackage, u are paying 80 ++ for 2 years , which means u only paid RM 240 for that phone

but in case within 2 years u wanna cancel the plan, u have to pay 534.86 - (RM 10 * how many months u used) to settle the phone
let say after 1 year wanna change plan to p98, paying 534.86 - 120 = RM 414.86 ( strictly no discount if discontinue on the bundle plan )

CnY Garage
post Jul 14 2016, 01:40 PM

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QUOTE(huaweie5830 @ Jul 14 2016, 01:35 PM)
Bro pls keep me updated on the huawei phone, plan to get the huawei 4c for my dad

Btw , now my p98 data usage not high at all , i overrestimated my own usage  sweat.gif  sweat.gif so far used few gb oni, think of changing back frm p98 to p50

Is tat possible ?
*
yup possible, by calling 1318 u able to upgrade anytime
but to downgrade only dealer like us only can ,
and ur case if u wanna enjoy the DATA backpack (data roaming free for 12 countries, u need to be at least p70)


(below for other new customers)
but got charge for downgrade, walk in center is free
may pm me for that
CnY Garage
post Jul 14 2016, 02:36 PM

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QUOTE(huaweie5830 @ Jul 14 2016, 01:45 PM)
I think one of the reason for me is umobile roaming speed is quite slow and unstable, anyway to solve tis by phone setting or etc ?

I always got below 1mbps (90% of the time), sometimes 2 to 4mbps (very seldom) but really unstable.

At the end, my company gv me another singapore data plan to solve tis for my working, so now my umobile become house use, which become less used.....

If can get higher speed i will stay put but no point keeping if paying money and get slow speed

* my phone signal H+, not 4g would tat affect ?
*
u mean over singapore only H not 4g ?

honestly lately 3g unstable for 4g stable area,

4g unstable for 3g stable area doh.gif

downgrade to p50 / u28 for free for you if really need not that much, in case sometimes gonna roam the data is per day RM 10 for p50 and u28without data backpack
CnY Garage
post Jul 14 2016, 04:20 PM

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QUOTE(chinti @ Jul 14 2016, 03:17 PM)
Sad I no statement coz just came back from oversea for years...maxis is my only option now
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if urgent with the phone then no choice lo, if maxis no contract , u still can port in umobile with me with great discount brows.gif

if not urgent with the phone, just sign up the plan first, after three month only apply the phone rclxms.gif
CnY Garage
post Jul 14 2016, 07:36 PM

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QUOTE(chinti @ Jul 14 2016, 03:17 PM)
Sad I no statement coz just came back from oversea for years...maxis is my only option now
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QUOTE(pwf @ Jul 14 2016, 03:51 PM)
Talking about data backpack. Well, that is the reason why I signed up with umobile. I am working at Sg too, so instead of getting prepaid for sg line, just use umobile. I don't use a lot of data as my office have wifi.

But then I was told need to wait 6 months for roaming, if need need to pay deposit and need passport.  rclxub.gif Oh...what is the point you advertise data backpad where you make so hard to use it?  I am testing my line now at jb. Considering to terminate. Digi does not need all this bullshit and immediately they activate roaming for me.
*
since there is a huge risk to offer Data backpack ( 15gb local data Free roaming at oversea ) sure they need to be strict
some1 could simply abuse this by mnp to P70 (technically FOC during registration, advance deposit is charged on next month first bill), then apply ROAMING
then oversea and finished the 15gb probably a week or a month, then come back malaysia and PORT to another telco, this is very unfair for U mobile, agree?

there are 4 options to make it happen and I believe that's considerate too

1. RM 200 deposit (not recommended) but refundable after 6 months when u entitled for free roaming activation
2. after 6 months usage ( this happened on Maxis when i call them to increase my credit limit )
3. auto debit with credit card (may cancel after 6 months entitled for free roaming activation)
4. showing 2 bills from previous telco that either 1 bill with roaming charge (definitely easiest for users that always transfer oversea, especially from Maxis)

I believe that U Mobile is trying hard to please every1 but that's impossible especially when their CS and dealers are not well trained. Being umobile dealer for 6 years, I only attended not more than 3 times training (mostly explanation on new iphone plan , UMC loan, credit card Upackage). So whatever the management wanna present to the consumers is easily confused by the front desk people who lack of knowledge, especially the CS by phone 1318, always misleading customers.

That's why we are discussing everything about u mobile here to have a clearer picture right tongue.gif
CnY Garage
post Jul 15 2016, 11:22 AM

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QUOTE(ohtheirony @ Jul 14 2016, 08:21 PM)
So if after a week port out, bill is pro rated according to date?

Perhaps pro rated according to data balance is more appropriate
*
pro rated since the day you ACTIVE umobile

the data is provided FULL tongue.gif
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post Jul 15 2016, 07:06 PM

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QUOTE(spikey2506 @ Jul 15 2016, 04:36 PM)
My experience with their Data Backpack, rather pleasant. I MNPed from Celcom. And straightaway signed up with their auto debit. Then I called to activate roaming. Efficiently handled by the CS. Went to Sydney and Melbourne. No 4G available. But speed is consistent around 15Mbps. Actually I dont really care about the sped tho. Most important thing is it is usable. A telco giving free data roaming is unheard of anywhere in the world. They usually will charge something on top of your monthly plan.
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yup, thats too good for backpacker / whoever need to travel a lot, and the most of the network partners considered very good among the telco in that country too as I heard, correct ?


QUOTE(huaweie5830 @ Jul 15 2016, 05:28 PM)
blink.gif oh no i dl many porn
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haha, from this, u just proved that you are a normal guy, and guys always do that tongue.gif
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post Jul 15 2016, 07:35 PM

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QUOTE(degraw1993 @ Jul 15 2016, 07:23 PM)
Guys when i try to call the operator said "your outcall has been barred" is it because my credit already expired?
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YUP

prepaid expired

or postpaid bill outstanding more than 1 and half month

May bill yet to clear

reload / pay bill with me got discount oh biggrin.gif
CnY Garage
post Jul 16 2016, 11:27 AM

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QUOTE(MNet @ Jul 15 2016, 08:19 PM)
I'm on P98, can I downgrade to P70 through u?
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yup

QUOTE(degraw1993 @ Jul 15 2016, 08:30 PM)
how much gt discount bro? brows.gif
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hmm pm u

QUOTE(krunky25 @ Jul 15 2016, 11:49 PM)
hi there, still didnt get any sms confirmation for switching maxis to umobile..called customer service but no pick up..how ar?
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call which customer service ?

the confirmation sms should be provided by maxis, but normally we knew they always miss out the SMS
so u just have to send "YES" to 23400 by yourself
btw, subscribe with me umobile postpaid for more discount oh biggrin.gif

QUOTE(WongPhan @ Jul 16 2016, 12:43 AM)
I think the U Mobile CS department is short staffed.  The guy who ended up answering my call sounded hilariously neurotic, a bit too eager but very, very helpful nonetheless.  If he never answered, I would've had a very bad first impression of U Mobile.  The company should thank him.
*
as a ex berjaya staff, I believe berjaya style apply to most berjaya companies.... 1 staff for 2 position, but 80% of market salary tongue.gif
CnY Garage
post Jul 16 2016, 01:59 PM

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QUOTE(krunky25 @ Jul 16 2016, 01:25 PM)
i see..will get back to them @#@#! tq!!
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no problem

QUOTE(ahgan91 @ Jul 16 2016, 01:57 PM)
sorry all, I new to U mobile... just want to know anyway to cancel below charges ?

SR Itemised Bill Statement Rm3

Thanks
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just call 0183881318

telling them to cancel itemized bill, email to u

or email to customer.service@u.com.my to request for that

paying bill with me got discount oh tongue.gif
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post Jul 16 2016, 06:28 PM

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QUOTE(mitodna @ Jul 16 2016, 02:44 PM)
Guess I am the most wonderful experience that I can't port a U Mobile prepaid, line is active, reload with balance, name and NRIC okay, but still rejected for freaking 4 times
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from which telco ? wat is the reject reason?

maybe i can help, if u dun mind, just pm me
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post Jul 16 2016, 07:26 PM

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QUOTE(johnconnor @ Jul 16 2016, 07:18 PM)
I don't think this is true, because I stream 720-1080p videos and I am still using my video onz quota
*

is good to hear that, maybe umobile upgrade the T&C
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post Jul 18 2016, 10:58 AM

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QUOTE(aeiou228 @ Jul 16 2016, 10:05 PM)
Can Maxis postpaid port over to UM prepaid?
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Yup, as long as ic no blacklist, ur r not subline or have subline. I can help on it, got discount yo. can PM me rclxms.gif

QUOTE(mitodna @ Jul 16 2016, 11:40 PM)
Port out of U Mobile, I still keep a few line on U Mobile, I port out so many, just recently have this issue
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if u dun mind can pm me ur ic number, each ic can have only 3 mainline

QUOTE(fazdnoah @ Jul 17 2016, 12:20 AM)
Can pay bill with u ya?😎
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yaya, pm me ur number ya

QUOTE(luqzulhaq @ Jul 17 2016, 08:59 PM)
I just port in to Umobile u28 from dg. I want to know since umobile auto renewal on 4th every month. So it is my kredit 28 will be burn? Cause its not 1 month rite. Or the balance will be forward
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The first RM28 u pay id deposit, not for the first month bill, bill will count on 1st until 31st.
For ur first month, ur bill is prorate, will be count on that day u port in umobile until 31st.
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post Jul 18 2016, 01:31 PM

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QUOTE(pwf @ Jul 18 2016, 12:50 PM)
I have exactly the same problem. I could not connect to any 4G network although it is available. I went to Umobile in Sunway Pyramid, queue for almost two hours and I was told you need to sent sms with LTE ON to 28118. The reason is LTE is not activated somehow. I learn the hard way. If these information could have given by the dealer that I subscribe this plan, I wouldn't have waster two hours plus of my time on something so simple.  bangwall.gif
*
actually now all new activation should be automatically activated LTE
but maybe some old sim cards still need manually SMS to on it

u should visit here more for more info ma tongue.gif
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post Jul 18 2016, 02:05 PM

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QUOTE(David_Yang @ Jul 18 2016, 01:57 PM)
Umobile is still my favourite Telco, but sometimes they make me crazy.

I just cannot unsubscribe / stop auto renewal for the MB-Day plan.

*118*2*5# brings the result "Sorry, you are not able to stop the auto renewal of the service"

*118*2*4# brings the result "Sorry, you are not able to unsubscribe to this broadband service"

This is a joke! I just have to wait until my credit is finished by getting deducted RM5 every day? The app is also useless and unlike as with Tunetalk you cannot stop the service by sending SMS.
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we tried and it works, I am not sure which part went wrong, but ur number is just for data or for calling as well ?
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post Jul 18 2016, 02:14 PM

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QUOTE(David_Yang @ Jul 18 2016, 02:09 PM)
It is for calling and data. Totally normal Umobile Sim I bought a couple of weeks ago and used and topped up with no problems. Unfortunately yesterday I bought this MB-Day plan because I needed fast internet and my free 1 GB was finished.
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as i know MB-Day is not auto renewel and just try to subscribe a new data plan
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post Jul 18 2016, 02:17 PM

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QUOTE(wai1460 @ Jul 18 2016, 02:14 PM)
Im a UM prepaid user. Example if i had balance RM100 and will expire in few days, can i subscribe to UMI plan in order to keep my line activate?
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subscribing UMI plan doesnt extend ur validity of ur number, but u may still use the data of UMI plan , but not allowed to call and sms after expired date
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post Jul 18 2016, 02:31 PM

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QUOTE(wai1460 @ Jul 18 2016, 02:22 PM)
if i subscribe UMI before the expired date on my balance, i still eligible for the call & sms?
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call and sms is still not allowed after expired date

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