Are you using prepaid or postpaid? If prepaid, dial *118*6*6#. Postpaid, dial *118*7*4#. Look closely where to place * and #. The placement is important, it is not *118#7 as you typed.

for new number or mnp u can do it with me, got discount. PM me if u wish to know more

Not double charge, but advance fee/deposit. Is use to cover ur last bill if u terminate or port out form umobile.

can we reload when outside of malaysia under roaming?

You are advised to top up before you travel. However, you can still perform top up with your top up voucher even when you are roaming.

At the same time, you may also use our online banking channels to top up while roaming.

OR

u can whatsapp me to topup, but dunknow work anot,

if work topup with me while roaming, got discount

U-Mobile cheap they say. U-Mobile good they say.

TL;DR: I’ve heard more stories about Maxis with better customer services and compassion than U-Mobile.

Introduction (skip to body for the interesting bits)

Body
I am using a 2013 Moto G as the second phone while in Singapore.
For some reason, even though I switched off data roaming and even data usage, the phone actually uses a very small amount of data for whatever reason.

And even for that small amount of data use, I was charged RM10 each day for it (U Data Roam 10).
How small is the small amount of data ? You be the judge


RM50 for 0.041MB (according to the bill)
(RM10 for 0.000MB used )

So, seeing that, I emailed U-Mobile to see if they can help me. Maybe waive it for me, due to hardware problem and me being not aware.

I basically told them "Look, I know its partly my hardware's fault. Since then I manually chose to connect to Singtel (data roaming is unavailable with Singtel) even though of your higher call rates with Singtel. And from now, if there are any more roaming charges incurred, I will pay for it. Just please waive the RM50 for when I was still figuring what was happening. Check your backend and you can probably see that I did not even use 1MB of data while roaming."

In short, after a month of back and forth of emails, their answer is “we regret to inform you as the charges are valid and we are unable to waive the amount”.

I have seen cases where even Maxis (after the fiasco) waived RM600 worth of daily RM38 because the user was not aware that voicemail will also incur charges.

So no, U-Mobile is not better than its competitors. If anything, because they are offering cheap prices, they are more cutthroat.
And at least for the first 2 months, I'm paying more than if I had stayed with Maxis.

Bonus
More complaints but still facts:
In a restaurant in Kuchai Lama, there is no network coverage for U-Mobile; but Maxis (my old line) and Celcom (my parents’) has decent coverage.
Maxis' customer service always sounded happy to help (although I know its just their job); U-Mobile's sounded like "please kill me now, why are you still talking to me"

Had a fiasco during online purchase of sim card. The payment went through but on U Mobile end it wasn't detectable. So I had to call the operator for help.

if they force auto data roaming on us consumers and dont allow us to switch off from telco side, it tell us only one thing:

all msian telcos are same same...busuk )

To be fair to them, I think there might be a problem with my phone.

BUT then again, before I started working in Singapore and came here with roaming turned off on my Maxis number with the same phone, I never had such a problem.
So it could be on their end too.

I just thought they would show more compassion this time around because its a first for me. I even offered that, moving forward if there was such a charge again, I'd bear the cost.

But no.... they must have that RM50 for 0.041MB used

to be fair to consumers, they should at least allow disabling data roaming from telco end.

there are too many ways you can get charged for data roaming based on the combination of host telco, phone, roaming network.
you may be lucky with your maxis number in singapore but many others were not.

malaysian telcos are also notorious for their voicemail service. the telco will remember the last location your number was switched on. then any incoming calls that are redirected to your voicemail will be charged IDD rates to that country if the last location was overseas. imagine you went to japan, turned on your phone briefly to receive tac, then off your phone and landed at klia and before you got the chance to turn on the phone, you got missed calls...and *bingo* you would get IDD charges for calls to japan

and there is absolutely no reason for them to charge IDD rates as the calls go directly into their system and dont traverse any overseas network.

This post has been edited by kit2: Jun 13 2016, 06:31 PM

hi...i want to ask...

im currently using u28 postpaid.
I'd like to upgrade to p70 hero plan.

Question: how to do it?

Apparently the service center in my area, the boss went out, and the employee don't know how to do it.

I'd like to ask if there's any alternative.

Thank you

what kind of service centre is that?

just go to another branch.

I'm on postpaid P70 plan, tried with suggested keystring.
Directly landed into Mobile Data quota page.

Anyway,thanks for the help bro.
I guess no other way except call into U Mobile helpline...

umobile speed & throughput ok in klang valley?

i mean at least up to 3G HSDPA speed. If LTE even better.

planning to subscribe their p70 postpaid.

Try call to upgrade.
Btw, anyone know how to do port forwarding on U Mobile? Need IT expert from U Mobile as their customer service just give me an answer "We are regret that we are unable to provide the service..."
This is unacceptable as Maxis and other Telco was able to assist the customer to open port for CCTV/alarm etc.

Just call, no need service center to upgrade.

Beware though, I was told 24 hours but in the end took more than 4 days (including weekend, so actually 2 working days).

Hi guys. Was thinking to subscribe UD95 with Note 5. So I have questions.

For this, since I dont have credit card, I need to pay RM600 upon registration?

Is this the same as what I need to pay as above?

What I want to know is actually how much cash I need to bring during registration. Was it RM600+phone price?
Thanks!

This post has been edited by Azuma-kun: Jun 14 2016, 09:53 AM

i got it liao. called service center. waited 1 hour. restart phone. Now I hero mode.

Ayam bangga =) Malaysia win

If i switched on my phone's internet sharing and watch youtube by my laptop which connects phone's wifi, will the data be deducted from the Video-Onz bracket?

yes

video-onz will only happen when u using app. to watch youtube that below 480p