First of all,i'm BenQ customer also a service/seller of BenQ products like monitors or projectors.
I do buy and sell quite much BenQ products previously and of course,without any bad issue occurs but...

I'm afraid not this time anymore and i am very unsatisfied with the products right now.

The issue right now,i purchased this monitor XL2720Z at 11 Dec 2014 at viewnet lowyat shop.

I'm sure the shop staff/seller advertising the monitor have 3 years warranty before i purchase.

Then when the problem came on monitor XL2720Z ; its happen around early May,


I've send it to viewnet for service (Best Point) but they call me direct send it to High Point Service Center on same floor because they don't do services for BenQ products.
***I wondering why they don't do it but they shop sell BenQ products?***

At High Point Service Center,when i pass it to them for warranty,the staff at counter remind me that the monitor panel warranty is 1 year if purchase before 2015 and 3 years only after purchase 2015. I am very disappointed after i heard what he said.

The staff do help me send it for warranty but no luck,they told if repair for panel cost me over thousand ringgit and is not worth.

well,to me this is not the solution?
I buy your product and you told me is too costly to repair and not worth?

or you could be meaning i have to dispose the monitor after warranty and there is no way to repair because of what is expensive in monitor is the panel and not other parts? then what are you going for warranty 3 years? power board only? or the jack and plugs?




Is this how BenQ monitor warranty is or am i too bad luck to buy it earlier 1 month and if i know,i definitely will purchase after 2015.

At least projector warranty advertising not as bad as this,perhaps? Periods and Hours.

Well,who i can blame?
Viewnet for not mention properly about the warranty 3 years not INCLUDE panel ?
BenQ for poorly advertising warranties R & R?
ME without doubt very poor on choosing products.


this my monitor usage,around 6000 hours and backlight time around there too.

Now i'm dilemma to advertise BenQ products.

This post has been edited by Edwardlive: Jun 24 2016, 11:25 PM

Well, it's good if it's good. But I myself encountered problems before. Don't know it's QC related or whatever. Received perfectly sealed monitor but opened up and found there's light leaking, ok , send back and received another new one directly from Taiwan. A month later, the power cable burnt.

Emailed the staff at Anda Services, reply first few email and then silent. Frustrated and don't want to wait long time for the RMA, I bought Acer monitor.

I'm skeptical about buying BenQ products now.

I feel bad for your situation,every product have their good and bad but if u giving such lousy and nonsense services/support.That's definitely bad.

This post has been edited by Edwardlive: May 25 2016, 09:10 PM

Hello,

Thanks for your feedback, and for highlighting this matter.

Could you drop us a PM of your contact details? Our people will contact you ASAP.

Just curious - how is it you're able to buy / sell quite many BenQ products and yet not familiar with the warranty coverage?

The details are so clearly written here

http://www.benq.com.my/support/warranty?pr...=LCD%20Monitors

Good question.I sell BenQ projectors more than monitors.

For projectors,i could get from shop seller at shop A but not at lowyat.
For monitors,i only can get lower tier BenQ monitors at shop A and they don't have stock for XL2720Z on that time.

I have to trust shop seller for providing info and supports and i purchase from them.

Will you go check all the warranty details from website again after you purchase from shop and they told you already for period warranty and r&r? I ain't no time for that.

I am no BenQ dealer,i am just a BenQ consumer who's been support and intro their products only.

This post has been edited by Edwardlive: May 26 2016, 08:32 AM

Your welcome,i've already proceed this issue on BenQ facebook.

Thank You.