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> Do maxis provide change from micro sim to nano sim, FOC? Maxis one plan user

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Maxis
post Feb 25 2017, 03:32 PM

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QUOTE(melody0107 @ Feb 24 2017, 12:09 PM)
i have changed my simcard last month in maxis centre. the staff didn't even tell me that there is any charges for sim replacement. suddenly charge the fee to my statement. feeling got cheated.
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Hi, sorry to hear that u feel that way. Yup, there will be a charge of RM10 for SIM replacement. smile.gif

Thank you
sokdotcom
post Sep 11 2017, 08:54 AM

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This is ridiculous. DiGi has a machine that gives you Sim card for free.
rompers
post Oct 12 2017, 08:10 AM

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QUOTE(Maxis @ Feb 25 2017, 03:32 PM)
Hi, sorry to hear that u feel that way. Yup, there will be a charge of RM10 for SIM replacement.  smile.gif

Thank you
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Hmm..going through this thread makes my head spin.
One moment it's FOC, the next it's chargeable.

May I request for a definitive answer for the following scenarios, please?

A) Changing of old existing Micro-SIM into Nano-SIM: Chargeable? YES/NO
B) Replacing a broken/damaged SIM card (regardless of size): Chargeable? YES/NO
C) Porting from a different Network Provider to Maxis (regardless of SIM card size): Chargeable? YES/NO
D) Getting the SIM card replaced (under any of the above scenarios) at a Maxis Authorized 3rd Party Dealer: Chargeable? YES/NO
E) Are 3-in1 SIM cards issued as standard across the board, or is it only upon request? Also, is there a cost/fee involved for such instances?

Many thanks in advance.
cucubud
post Oct 12 2017, 04:12 PM

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QUOTE(rompers @ Oct 12 2017, 08:10 AM)
Hmm..going through this thread makes my head spin.
One moment it's FOC, the next it's chargeable.

May I request for a definitive answer for the following scenarios, please?

A) Changing of old existing Micro-SIM into Nano-SIM: Chargeable? YES/NO
B) Replacing a broken/damaged SIM card (regardless of size): Chargeable? YES/NO
C) Porting from a different Network Provider to Maxis (regardless of SIM card size): Chargeable? YES/NO
D) Getting the SIM card replaced (under any of the above scenarios) at a Maxis Authorized 3rd Party Dealer: Chargeable? YES/NO
E) Are 3-in1 SIM cards issued as standard across the board, or is it only upon request? Also, is there a cost/fee involved for such instances?

Many thanks in advance.
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I went to Maxis Service Center in Sunway Pyramid. There is a SIM card dispenser machine.
You slot in your Mykad.
Key in the mobile number you want to change the SIM card.
Do a thumbscan to verify your Mykad number.
Once verified, a new SIM card will dispense out.
It is a 3 in 1 SIM card.
Regarding the charges, it depends on your Account. Mine was free, no charge.
Within a few minutes your mobile number will be using the new SIM card.
Make sure your contacts are not stored in the old SIM before you go to the machine.

rompers
post Oct 12 2017, 05:51 PM

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QUOTE(cucubud @ Oct 12 2017, 04:12 PM)
I went to Maxis Service Center in Sunway Pyramid. There is a SIM card dispenser machine.
You slot in your Mykad.
Key in the mobile number you want to change the SIM card.
Do a thumbscan to verify your Mykad number.
Once verified, a new SIM card will dispense out.
It is a 3 in 1 SIM card.
Regarding the charges, it depends on your Account. Mine was free, no charge.
Within a few minutes your mobile number will be using the new SIM card.
Make sure your contacts are not stored in the old SIM before you go to the machine.
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Thanks for the detailed info.
However, I'd still like to know under what circumstance will a customer be charged or not charged for SIM card replacements.
cucubud
post Oct 12 2017, 09:09 PM

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QUOTE(rompers @ Oct 12 2017, 05:51 PM)
Thanks for the detailed info.
However, I'd still like to know under what circumstance will a customer be charged or not charged for SIM card replacements.
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That question can only be answered by Maxis.

Maxis
post Oct 13 2017, 03:34 PM

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QUOTE(cucubud @ Oct 12 2017, 09:09 PM)
That question can only be answered by Maxis.
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Hi cucubud,

Please be informed that there will be no charge for first time SIM Replacement. If more than one time, there will be RM10 charge on the change. However, the charges will be based on your scenario. You may get further advise bu our agents at any nearest Maxis Centers. smile.gif

TQ
cucubud
post Oct 13 2017, 03:45 PM

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QUOTE(rompers @ Oct 12 2017, 05:51 PM)
Thanks for the detailed info.
However, I'd still like to know under what circumstance will a customer be charged or not charged for SIM card replacements.
*
QUOTE(Maxis @ Oct 13 2017, 03:34 PM)
Hi cucubud,

Please be informed that there will be no charge for first time SIM Replacement. If more than one time, there will be RM10 charge on the change. However, the charges will be based on your scenario. You may get further advise bu our agents at any nearest Maxis Centers. smile.gif

TQ
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Thank you Maxis.

You should reply to rompers.
rompers
post Oct 13 2017, 07:09 PM

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QUOTE(Maxis @ Oct 13 2017, 03:34 PM)
Hi cucubud,

Please be informed that there will be no charge for first time SIM Replacement. If more than one time, there will be RM10 charge on the change. However, the charges will be based on your scenario. You may get further advise bu our agents at any nearest Maxis Centers. smile.gif

TQ
*
-Copy & Pasted from earlier unreplied post-


Hmm..going through this thread makes my head spin.
One moment it's FOC, the next it's chargeable.

May I request for a definitive answer for the following scenarios, please?

A) Changing of old existing Micro-SIM into Nano-SIM: Chargeable? YES/NO
B) Replacing a broken/damaged SIM card (regardless of size): Chargeable? YES/NO
C) Porting from a different Network Provider to Maxis (regardless of SIM card size): Chargeable? YES/NO
D) Getting the SIM card replaced (under any of the above scenarios) at a Maxis Authorized 3rd Party Dealer: Chargeable? YES/NO
E) Are 3-in1 SIM cards issued as standard across the board, or is it only upon request? Also, is there a cost/fee involved for such instances?

Many thanks in advance.
nexona88
post Jul 23 2020, 03:47 PM

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This post has been edited by nexona88: Jul 23 2020, 03:49 PM
nexona88
post Jul 23 2020, 03:49 PM

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QUOTE(KCY3701 @ Jul 23 2020, 02:36 PM)
user posted image

Basically my sim card just suddenly not detected by my phone an hour ago, already check slot SIM 1 and 2. Both cannot detect this Maxis card.
Replace is easy, but the problem is I am the sub line under my father, and he is outstation and won't be back so soon. Luckily got XOX backup SIM to tahan a few more days.

So, is this SIM card rescueable? If not, then GG.
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QUOTE(hightechgadgets8 @ Jul 23 2020, 02:42 PM)
did you try using eraser?
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QUOTE(KCY3701 @ Jul 23 2020, 02:58 PM)
Oh my god, it actually worked. Can be detected already. Normally what causes it to misbehave ah?
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Dust in the chip normally the cause of it...
Banks ATM card also like that.. cannot read. Use eraser okay 👍

This post has been edited by nexona88: Jul 23 2020, 03:50 PM

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