Position Title:
Technical Consultant
Client:
NTT Communication Japan
No. Of Positions:
4
Mandatory Skills:
? minimum 3+ years hands on experience in helpdesk job.
? working knowledge of fundamental operations of relevant software, hardware and other equipment
? knowledge of relevant call tracking applications
? knowledge and experience of customer service practices
? related experience and training
? oral and written communication skills in (Mandarin & English)
? learning skills
? customer service orientation
? problem analysis
? problem-solving
? adaptability
? planning and organizing
? attention to detail
Key Job responsiblities:
? respond to requests for technical assistance in person, via phone, electronically ? diagnose and resolve technical hardware,software issues ? research questions using available information resources ? advise user on appropriate action ? follow standard help desk procedures ? log all help desk interactions ? administer help desk software ? redirect problems to appropriate resource ? identify and escalate situations requiring urgent attention ? track and route problems and requests and document resolutions ? prepare activity reports ? stay current with system information, changes and updates
Skill Rating:
Mandarin Speaking & Writing - 6 (H)
English speaking & writing - 4 (H)
Experience:
2.00-3.00 Years
Contract Duration:
12 Months extendable (perm conversion)
Work Location:
Cyberjaya
Status Required:
Chinese(Mandarin)
Joining Date:
ASAP