Xiaomi Xiaomi Redmi Note 3 Thread V4, Fullmetal+Fingerprint+4,000mAh=Awesome
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 May 8 2016, 02:10 PM
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#1
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Senior Member
1,130 posts Joined: May 2006  
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So unlucky to me.
My charger port got problem always can't charge. My rn3 is 2 weeks old. Usually send for repair at center how long it will take? Between lowyat and pj sc which one is better? |
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May 8 2016, 05:47 PM
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#2
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Senior Member
1,130 posts Joined: May 2006
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QUOTE(Belphegor @ May 8 2016, 03:42 PM) SC in PJ is Authorized service centre. Lowyat side is Exclusive service centre. See which is located nearer to you. For parking convenience i believe pj is the one. But like samsung there is several sc which can repair within 1 day/1 hour. Any one experience this? |
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May 18 2016, 02:40 PM
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#3
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Senior Member
1,130 posts Joined: May 2006
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Just to share my experience dealing with xiaomi and samsung service center yesterday at lowyat plaza.
Rn3 - suspect problem with charging port Note 5 - charger and cable faulty 1st went to samsung, take number, fill up simple form and 1 minute later number is up. Explain to cs and immediately replace the charger but unlucky cable out of stock. Cs not even check for imei no. Overall transaction around 2 minutes. 2nd is xiaomi center. Need to que coz no numbering system. Cs check and luckily problem with cable only. Overall need 45 minutes before cs issue work order form for replacement. Then need another 1 hour before the replacement is ready for pick up. I feel samsung is better in terms of cs and we pay extra for that service. Than i realized i get a very good phone with a very good price which is rn3 and it's doesn't matter if lack of customer service. This post has been edited by magnesium: May 18 2016, 02:41 PM |
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May 18 2016, 03:42 PM
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#4
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Senior Member
1,130 posts Joined: May 2006
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QUOTE(iphone @ May 18 2016, 03:33 PM) yup agree with you on Samsung SC (mine at Wisma Bentley) I think we agreed with half of samsung price we pay for their services. Few years back I own a Galaxy Note 2. Warranty expired, but out of courtesy they replaced the motherboard. Bring home, next day mobo died again. Return to SC, they replace motherboard 2nd time. Go home, next day died again. SC say something frying up the mobo at night, please return cable and charger. One shot they replaced all 3 items, mobo for 3rd time, charger and cable. FOC. Phone working until now. At one time there is echo, bring back to SC, they found out the tiny gasket near the mic missing, they fix it back FOC again. Also sent a Galaxy Mega 6.3 charging port problem, they replaced in less than 30min. It was under warranty. FOC. Very nice SC plenty of devices to play with. Nice sofa and free drinks. No experience with Mi SC yet. My Mi4i used for 11 months ..no problem, sold it and changed to RN3 now. Hopefully never need to visit Mi SC.  But xiaomi is not bad with their super cheap price with super specs. |
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May 18 2016, 03:43 PM
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#5
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Senior Member
1,130 posts Joined: May 2006
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QUOTE(salimbest83 @ May 18 2016, 02:48 PM) guys, Last time many sales thread for this rn3. Mostly from reseller. my fren looking for a new phone so far i suggesting get the rn3 pro 3G but the problem is she's waiting for many weeks already and still cant get the phone.. any wise idea to help me out here? suggest another phone/model. Maybe can check in sales thread. |
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