This is what happened:

1. I tried using their PBe app to log in. It rejected/hanged for like a gazillion times.
2. Suddenly told me I was locked out because I have exceeded my login attempts.

Fine. No worries, I told myself. I can go call them to reactivate, right?

3. Tells me this:

Access Deactivated
You have exceeded the maximum permitted number of retries for PBe login. Your User ID has been automatically blocked by the system. Please proceed to any Public Bank ATM or branch to have a new User ID and Password issued.

HOME



Please call our Customer Support at +603 - 2179 5000 between 6 a.m. to 12 midnight, 7 days a week to reactivate your access.

4. Tried calling their FUCKING SHIT line since yesterday. Been trying for more than 24 hours actually.

All I get are two beeps.

Tried with all the phones I could get (about 4-5).

Tried using these phones to call each other's phones.

Working fine.

Their fucking phone line seems to not exist.

5. Looked at the back of my credit card.

"For lost or stolen card, please call (603)2179 5000"

THE SAME FUCKING NUMBER.

6. Go to their fucking website look for alt numbers:

Enquiries & Assistance
Telephone / Email Operating Hours
PBe Customer Support 603-2179 5000
customersupport@publicbank.com.my 6 am - 12 midnight daily
(12 midnight - 6 am for ID Deactivation only)

Report Lost Telephone / Email Operating Hours
Report Lost ATM Card 603-2179 5000 24 hours
Report Lost Visa/Master card 603-2176 8555 24 hours



OH MY GOD. My blood pressure naik.

I go feisbook to try to talk to their social media CS.


NO SUCH FACEBOOK PAGE.


WHAT THE FUCK IS WRONG WITH YOU, PUBIC BANK?

Your fucking management head up your ass or what? Do you know how to run a fucking BANK?

This post has been edited by zyrtec: Apr 26 2016, 06:36 PM

walk up to the branch ?

Making a post on lowyat is easier way to solve your problems

That's not the point. I can go to ATM to redo the whole process OR SO THE WEBSITE SAYS.

I need to talk to their CS rep.

WHY CANT I CALL THE LINE?! What fucking SHIT STUPID PUNDEK BANK in 2016 has an UNREACHABLE PHONE LINE?!

It boggles the mind.

Im not asking for solvers la bodoh. You know how to read or not? I am ranting. I am asking why in 2016 got this kind of fuckign stupid financial services.

It's seriously facepalm.

Is actually a security features to prevent brute force attack (hackers know your username, but they don't know your password so they or they use machine to try guess your password)

Customer service no is usually behind the atm card.

well PBB is old school banks leh.

u see the board of directors leh. all very "senior" lol. if not mistaken, some shareholders did ask in their AGM about it previously.

This post has been edited by nexona88: Apr 26 2016, 07:08 PM

TS u so angry

Please do not use foul word even though one might be in furious mood.
Topic closed.