QUOTE(mcricky @ May 7 2016, 06:25 PM)
may I know what reason you give CS in order to suspend the card?
QUOTE(mcricky @ May 7 2016, 10:09 PM)
the CS told me there is no such suspend facility, ask me to check with the merchant to cancel the auto debit😡😡I am thinking to give reason that I lost my watami card.. don't think they will issue me another new watami..
QUOTE(PsychoJoe @ May 9 2016, 01:39 PM)
My experience was that different CS says different things. One told me can only suspend for 24 hrs, so call the day before the auto-debit goes through. However, when I finally made the 2nd call, the CS at that time help block the watami card until my new replacement aeon big card has been activated. My card now has the additional phrase "Suspended" when I check it online.
I told the CS straight, no more 3% Cashback and my auto debit change might take time to be effective. I said I want to stop the card from any swipe at all. CS stop it with immediate effect. I can see my card is marked as SUSPENDED at online screen. And true enough my 3rd May auto debit did not succeed to swipe.
I also ask is there a duration for the stop, CS said no. But it shd be enough time for my change of auto debit to take effect then.
This post has been edited by tbheng: May 9 2016, 07:13 PM