Just received my new application for AEON Big card, but still haven't receive the conversion card from Watami to New AEON Gold card.
Conversion card takes longer to deliver compared to new application? Weird..

NOw the access it no longer limited to only KLIA and KLIA2... Nice./

Still haven't receive my Watami conversion card to NEW AEON Gold Mastercard. Its been 3 months...

I've yet to receive anything yet from AEON. My NEW AEON GOLD Master.
Sent an email to AEON yesterday asking for status, since many have received it, no reply yet.

Anyone have yet to receive the replacement card for Watami?

I received a call from AEON last month saying that they will replace with a Visa card instead of my requested Mastercard, but until now, I've yet to receive anything.
Just sent an email to AEON CS to enquire status.

Anyone shoot an email to AEON customer service to clarify the removal of nationwide PPL access for AEON GOLD and AEON BIG Gold?
I've sent that email 2 days ago, and still no reply from them.

I'm not sure, check their website.
https://www.aeoncredit.com.my/ul/1467353333...a_ppl_faqtc.pdf

This might be an old document due to the new revamped website.
That's why I've sent them email to enquiry about this, but have yet to get any reply from them, I might give them a call if still no reply.

*Edit: Removal of nationwide PPL access, but still sticks to KLIA and KILA2 only.

This post has been edited by lipfung: Nov 11 2016, 11:51 AM

Sorry for causing the misunderstanding, that why I edited my post saying nationwide access, but still stick with KLIA and KLIA2.

From:
Sent: Monday, November 14, 2016 11:31 AM
To: asri@aeonmalaysia.com.my
Cc: cs@aeonmalaysia.com.my; shaamini@aeonmalaysia.com.my
Subject: Re: Access to Plaza Premium Lounge

Dear Asri,

Are you sure that this is the most updated FAQ? Just look at the date yourself.
This document is available at AEON website, I can download and look at it myself.
What I am asking here is, is the document uploaded and FAQ posted up to date, or is due to your AEON website revamped that it posted an old documents.




From: asri@aeonmalaysia.com.my <asri@aeonmalaysia.com.my>
Sent: Monday, November 14, 2016 10:14 AM
To:
Cc: cs@aeonmalaysia.com.my; shaamini@aeonmalaysia.com.my
Subject: RE: Access to Plaza Premium Lounge

Dear ,

Kindly refer to FAQ below for further information with regards to the Plaza Premium Lounge access:

Q10: Where is this privilege applicable and what are the opening hours?
A: The locations and opening hours are as follows:

1) Airport: Kuala Lumpur International Airport (KUL) - KLIA & KLIA2
Name: Plaza Premium Lounge
Location: Mezzanine Floor Satellite Building,
KLIA. Opening hours: 24 hours, daily.
Lounge Facilities: Food & beverages, seating area, Internet access, international newspapers and
magazines, international TV channels, flight information, shower.
Optional services: Meet & Greet Services, Seated Massage.
Cardholder’s Entitlement: Each Cardholder shall be entitled to a complimentary 3-hour lounge visit,
service inclusive of lounge facilities set out in Lounge Facilities, and the payment shall be settled by
AEON Credit.

2) Name: Plaza Premium Lounge
(From 1st July 2014 to 31st December 2015)
Location: Lot no. S3-2-A07, International Departure Level, klia2 (Next to Gate L8, Airside)
Operating hours: 24 hours, daily.
Lounge Facilities: food & beverages, seating area, Internet access, international newspapers and
magazines, international TV channels, flight information.
Cardholder’s Entitlement: Each Cardholder shall be entitled to a complimentary 3-hour lounge visit,
service inclusive of lounge facilities set out in Lounge Facilities, and the payment shall be settled by
AEON Credit.

3) Name: Plaza Premium Lounge
(From 1st July 2014 to 31st December 2015)
Location: Lot L2M-2, L2M-3, L2M-4 & L2M-5, Level 2M, Gateway@klia2 (Landside).
Operating hours: 24 hours, daily.
Lounge Facilities: food & beverages, seating area, Internet access, international newspapers and
magazines, international TV channels, flight information.
Cardholder’s Entitlement: Each Cardholder shall be entitled to a complimentary 3-hour lounge visit,
service inclusive of lounge facilities set out in Lounge Facilities, and the payment shall be settled by
AEON Credit.

4) Name: Wellness Spa
(From 1st July 2014 to 31st December 2015)
Location: Lot no. S6-3-A03, International Departure, Mezzanine Level (Airside).
Operating hours: 0700-0000 hrs, daily.
Lounge Facilities: food & beverages, seating area, Internet access, international newspapers and
magazines, international TV channels, flight information.
Cardholder’s Entitlement: Each Cardholder shall be entitled to a complimentary 3-hour lounge visit,
service inclusive of lounge facilities set out in Lounge Facilities, and the payment shall be settled by
AEON Credit.

5) Airport: Langkawi International Airport
(LGK) Name: Plaza Premium Lounge
Location: Departure Hall (Landside and Airside).
Operating hours: 0630 hours to 2200 hours, daily.
Lounge Facilities: Food & beverages, seating area, Internet access, international newspapers and
magazines, international TV channels, flight information, shower.
Cardholder’s Entitlement: Each Cardholder shall be entitled to a 20% discount off the listed price
for the entrance fee and all lounge facilities at this Lounge and the payment shall be settled by
Cardholder on the spot.

6) Airport: Penang International Airport (PEN)
Name: Plaza Premium Lounge
Location: Departure Hall (International and Domestic).
Operating hours: 0500 hours to 2300 hours, daily (International Lounge) & 0500 hours to 0000
hours, daily (Domestic Lounge).
Lounge Facilities: Food & beverages, seating area, Internet access, international newspapers and
magazines, international TV channels, flight information, shower.
Cardholder’s Entitlement: Each Cardholder shall be entitled to a 20% discount off the listed price
for the entrance fee and all lounge facilities at this Lounge and the payment shall be settled by
Cardholder on the spot.

7) Airport: Kuching International Airport
(KCH) Name: Plaza Premium Lounge
Location: Level 2, Domestic Departure Hall (Airside).
Operating hours: 0600 hours to 2200 hours, daily.
Lounge Facilities: Food & beverages, seating area, Internet access, international newspapers and
magazines, international TV channels, flight information.
Cardholder’s Entitlement: Each Cardholder shall be entitled to a 20% discount off the listed price
for the entrance fee and all lounge facilities at this Lounge and the payment shall be settled by
Cardholder on the spot.

8) Airport: Kota Kinabalu International Airport
(BKI) Name: Plaza Premium Lounge
Location: Departure Hall (International and Domestic)
Operating hours: 0700 hours to 22hours, daily (International Lounge) & 0600 hours to 0100 hours,
daily (Domestic Lounge).
Lounge Facilities: Food & beverages, seating area, Internet access, international newspapers and
magazines, international TV channels, flight information, shower.
Cardholder’s Entitlement: Each Cardholder shall be entitled to a 20% discount off the listed price
for the entrance fee and all lounge facilities at this Lounge and the payment shall be settled by
Cardholder on the spot.

NOTE: The privileges exclude Malaysia Airline Lounges worldwide.

Should you need further assistance / clarification, please do not hesitate to contact our AEON Customer Care at 03-2719 9999 or to find out more information about the Plaza Premium Lounge, you may call 03-8787 2323 or log on to www.plaza-network.com.

Plaza Premium Lounge | Independent Lounges, Airport ...
www.plaza-network.com
Visit us to learn more about our Independent Airport Lounge Network, Lounge Management Services, Airport Transit Hotel Accomodation and Meet and Greet Services


NOTE: AEON Cardholders are advised to read “Free Access to Plaza Premium Lounge in KLIA FAQ” published at our website: https://www.aeoncredit.com.my/ul/1467353333...a_ppl_faqtc.pdf


Thank you & best regards,

Asri
Customer Service Improvement Section (CSI)
Customer Service & Quality Management Dept.
Corporate Governance Group
AEON Credit Service (M) Berhad

From:
Sent: Friday, 11 November, 2016 11:21 AM
To: Aeon Credit Customer Service
Subject: Access to Plaza Premium Lounge

Dear Aeon,

Can you send me the PPL access list eligible for NEW AEON Gold Card and AEON Big Gold card?
The documents in AEON website is not up to date and it shows the eligibility only at KLIA and KLIA2.
Would like to clarify if the nationwide access of PPL had been removed ?

Thanks,

My original mail from the bottom.

I'm not sure if this CS is up to date, as he is providing me an old link to an outdated document.
I shall wait for his reply and keep you updated.

Just called CS yesterday, they confirmed that the access to PPL is now reverted back to only KLIA and KLIA2.
No more complimentary 3-hours access for Penang, Langkawi, Kuching and Johor. Only 20% discount. Guess nobody will pay to enter PPL yea.

Nope, they didn't reply me, thats's why I called them.

Actually both CS gave the same answer where the PPL access are limited to only KLIA and KLIA2, but my argument is on the outdated document published on their website.
I asked them about the documents published, the CS says they haven't updated the date but the content is final.

Its on my post from email from previous page.

It is actually.
https://www.aeoncredit.com.my/aeon-cards/ae...a-or-mastercard
Click on the Card Features and Benefits, and click the download PDF for PPL.

*Repost from PPL tread, as some of you might miss out.

Yes, I forgot to update you guys.
Got the email reply from CS AEON, they updated the documents, free access to nationwide PPL.
https://www.aeoncredit.com.my/ul/1479345137...nge_faq_tnc.pdf

May I know how can I check my point balance>?

DOes the AEON member points and the AEON credit points the same ? As I see the points redemption are different.


SOrry for asking, if this is a repeated question being ask before, as I've never claim any points for this New AEON CC, since my Watami card. Was wondering, those points make me confuse.


This post has been edited by lipfung: Nov 8 2017, 11:37 AM

I've been using AEON card for 3 years, never claim any AEON point, wanted to ask in order to claim my AEON point for vouchers, can I still fill in the redemption form and send via email? Or do I have to walk in to AEON CS to fill in the form and redeem on the spot?

cybpsych Sorry, I've used the search option, couldn't find anything relevant, or did I miss out any keywords..

http://www.aeonretail.com.my/aeonmember/privileges.html
https://www.aeoncredit.com.my/aeon-cards/ae...t-cards/rewards

Which one are the correct point to claim? Huge different on the AEON voucher points.

This post has been edited by lipfung: Apr 17 2018, 11:14 AM