Wtf, mashit change my maxis one 158 to maxis 1gb today. I decided to port out to celcom 2 months back, and this mashit ppl call and offer 'special' price with rm68 for the maxis one 158 with 5gb data package with 2 year contracts. Then out of sudden they changed my plan to maxis 1gb data without notification?! Anyone facing the same issue? They really farked up. I have yet to call them and screw them. Really mashit. If they really do so, changing my plan without informing, I will Lodge the report to mcmc. Big fat con shit company.

mcmc nowadays macam no use. telco seems like not scare to deal with mcmc anymore.

try tribunal court better.

MAYBE it's 1GB + 4GB?

I was offer maxis 158 with discount RM 80 per month, so to pay rm68 for that plan to get 5gb of data and free calls. So I expect them to upgrade my free data to the new tariff rather than downgrading me to maxis one 1gb and upgrade me back to the same old maxis 5gb, isn't this cheating? Wtf

is it the free 1gb of data for 6 month period...

Try call them to rectify.. Maxis oh Maxis

What do you mean first they give 5gb for rm158, then "promo" 5gb for Rm68 bit "downgraded" to 1gb? And then you say after that back to 5gb? what are you saying actually? And 158 - 80 = 78 la dei.

Like I said, maybe it's 1+4 thing. Same as what they did with that East Malaysia Rm68 deal where subscribers of that deal get 1+4gb. You are given 1gb first and when finish, only then you can use the 4gb

I don't think it's cheating per se, since (in the case of the East Malaysia plan) you'd still get 5gb. It's just that it's like a hidden t&c. It's unfortunate, but you can't really say they scammed you.

This post has been edited by graphidz: Apr 21 2016, 04:24 AM

I think he was offered rm68 for 5gb (Maxisone 158 with discount) but then maxis change the plan to rm98 with 1+4gb.

Maxisone 98 don't have spotify premium.

Maxis scammed him because do you think he will cancel the port out if they offer those rm98 plan and not rm68 plan? This is the special extravaganza plan to those unloyal customer and not a standard offer ( not the same as em plan)

Just feels like maxis very double standard, no standard in pricing, causing so much chaos.

Post here. Viral for second time already.
https://forum.lowyat.net/index.php?showtopi...post&p=79630995

if i were you, i will change without require any explanation from them...

if they give you back the 5gb, so u will keep quiet? that's mean u can't live without maxshit...

you is really a damn stupid and greedy plus begger style !!!!!!!!!!!!!!!

Any update from TS?

What's the issue? Before this RM68(RM158-RM90 rebate) for 5GB, now RM68 (RM98-RM30 rebate) for 5GB. Nothing has changed except the name of your plan right?


This post has been edited by bigblackpikachu: Apr 21 2016, 10:44 AM

port out je la. tunggu apa lagi

PORT OUT PEOPLE!

you should get conned twice. port out la

Aiiyo... Lai go Celcom

both also Sialcom already




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Until TS provides the screenshot of 1GB notification, I think is TS c wrong lor.

Both also Gold?

First 38 and First Gold.

Ahh First 38 is Good legacy plan! Dont lost it!

ya, First 38 indeed is a good plan...

i think that 1GB is on top of ur normal GB plan. Part of the new campaign to increase the monthly GB so they prorate as it is in middle of month. if u open ur maxis app also it show only 1GB but fear not once the 1GB finish, ur normal monthly GB shud run normally. That is what explained by their customer service and what i experience myself. u guys shudnt hate maxis altogether. im not saying that they are right either. indeed they cheated before but im impress on how they listen to theyre customer rant and doing something about it unlike our Gov that never listen to rakyat rant at all.

Lu tak suka lu port out.. Simple as that.. No one force to stay with maxshit

Ya.. we still waiting for TS to update us..
Hope telco talk not turn into politics talk hehe!

p/s : YES 'they' SuCks!

This post has been edited by V3000: Apr 21 2016, 11:36 AM

why many people promo sellkom? other telco not good?

Before:TS get MOP158 plan with 5gb data and unlimited call and sms.RM158 and rebate RM90=RM68.MOP158 plan can get the free Spotify premium and 15gb for Spotify usage.
Now:TS get MOP98 plan with 5gb data (1gb+4gb) and unlimited call and sms.RM98 and rebate RM30=RM68.MOP98 plan cannot get the free Spotify premium and 15gb for Spotify usage.

The 158 plan will update on end of this month and get 12gb data.

This post has been edited by JayChouYEE: Apr 21 2016, 11:40 AM

gov more focus on EM rakyat rant heck even telco have them as their main focus..

Somehow if telcos were a Bank, celcom is like Bank Islam. Nothing to do with religion, just celcom is like very honest on the plan and billing i guess.

Most of us promo Celcon because in term of coverage and value.

Digi offer almost same as Celcom but Digi coverage not that good.

UMobile offer alot more better compare to Celcom but its time limited til end of this year and i dont want start talking about UMobile coverage.. vomit blood..


Cheers.

well said

Ya u got wat I mean, I'm yet to call the mashit. I will call them in the afternoon and update again. But it doesn't look good, my maxis app showing maxis 1gb plan

As the attachment shows, I was on maxis 5gb plan before 21/4. And today 21/4, my maxis app show maxis 1gb plan, I think it clearly shows what is going on and what I mean by downgrade.

This post has been edited by nkte5207: Apr 21 2016, 11:59 AM


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Hi,

I know how you feel.

Step 1: Make sure you complain on their MaxShit Maxis facebook page. Let everyone know their Stupid Secret Stunts this round !!!

Step 2: Walk into Celcom or Digi centre. Port out to Celcom or Digi

Step 3: Spread the news of their "Double / Triple / Octa-Deca Standards" in treating customers

I think Maxshit Maxis goes down in Malaysian / Asian history as "The Best Telco Company Turning into the Worse Telco Company" no fair and just treatment!!! Sure you know what I mean

Post this to their maxis facebook. Let everyone know their cunning ways!

This post has been edited by phoneadvisor: Apr 21 2016, 12:03 PM

try to ask them the reason.
just now I read the term and condition and I find out this term.

If your subscription for Service(s) is made pursuant to a promotional package, you agree that all additional terms and conditions applicable to that package will apply. We reserve the right to withdraw without liability any promotional package at any time without assigning reasons.

So that means I'm out of contract? Coz they provide the promotion with 2 years contract with it. If it's with contract, how can they degrade the package just like that? In this way, they should pay me rm1 per day for the remaining days of my contract as they void the contract!

With such T&C, they can even promise to give us RM68/100GB and few days later change from 100GB to 1GB without assigning whatever reasons?

Win Liao loh Maxis!

Agreed! How to make this case viral heh?

You still and ask them for the reason and ask them change the plan for you.
And If I not mistake ,the rebate didn't tie with contract with "penalty"
My brother also get the special offer.

I have called up the farking 123, as what I have predicted. They downgraded my MOP 158 with 5gb of data to MOP 98 with 1gb of data. THE REASON BEING: THEY WILL UPGRADE THE MOP 98 TO 5GB OF DATA. So guys, do you see how the maxis do the scam?! I SIGNED UP FOR MOP 158 NOT the 5GB OF data. How can a company simply downgrade the plan of a user without even informing (i found out when i check the mymaxis app). NOT EVEN A SMS. MASHIT, U FUCKING BIG SCAM BAG. DON'T TRY TO CON PEOPLE BY SIMPLY CHANGING THE PLAN, U SEE!

them changing your plan to the 98 plan instead of 158 is a bad move by them. that you should call them

about the 1gb of data, try using all that 1gb of data and see if any message comes that say you get free 4gb or not

why you still staying..

Of coz im porting out. i told them i will port out and fuck you - hang up the phone

that is pure cheating / scamming. I will lodge report to MCMC and tribunal right. This is way beyond broad daylight scamming.

Already signed 2 years contract.
Mashit belly heppi. You want to port out, pay penalty.
Yahoooo....

please report bro and post it here. screw them.

inb4 not a maxis user but like to see them burn

i'd suggest you call them first and threaten to lodge MCMC. see if they budge. if they do budge, you'll save yourself a bit of trouble

No need to scold CS, they are not the one who "manipulate" the plans.

Most of them also don't know nuts about it, the culprit is the one with higher post there like Promotional/Sales Manager (with their team ofc).

I once kena charged dengan Celcom RM1 per SMS that I've never subscribed, I go and talk nicely with CS at Celcom building near KLCC there, lastly they shy2 because I'm so polite and gave me the personal handphone number of the responsible manager who handling the shit and it's done within 2 days.

Be polite, control your anger, sometime you'll win.

then they really fuk u up..

Already lodge complaint in SKMM. I will not sit quietly and let this bullshit company scam my money.


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thanks for the suggestion, I was burst in anger since yesterday but was caught up with work. Anyway, i think talking to them won't help much, as I am not the only one that they are doing to, a few of my friends has the same issue. Meaning that maxis is quietly scamming us. And repeatedly telling you - everything is the same - the amount of data, unlimited calls/sms, BUT at the back the plan has been changed. MAXIS QUIETLY SCAMMING YOU!

I opted to port out to celcom 1 month plus back, and i got called from maxis representative for an offer if i stay on with maxis. i took the offer of maxis one plan 158 with 5gb of data. every month pay rm68 instead of rm158 for 2 years contract. But today, i noticed my plan was changed to MOP 98 with 1gb of data. I was not informed nor notified regarding the changes, and when i call them up they just keep telling me i will get the 5gb of data at the end of month, I signed up for MOP 158 with free 5gb data. I didn't sign up for 5gb data at the first place. How can a company simply downgrade my plan and tell consumer that you are getting the same amount of data, I should be getting the same MOP 158 with whatever data they plan to upgrade. This is unacceptable and i felt i was being SCAM with 2 years contract. Kindly please clarify with this brilliant cheating company. thank you.

No. Rujukan aduan anda/ Complaint reference No.: 1136/04/16

not only maxis customers, hotlink customers also affected: https://forum.lowyat.net/topic/3915015

if you want, try his way by reporting to mcmc...

done it already 10 minutes ago... hahaha

hi bro.. i see in the maxis app... you try swipe left and see.. i think got 2 page

the fella want the maxis one plan 158 perks but paying RM68 la.... extra data and spotify premium

Are u sure it's contract for 2 years? I believe they will only give the rebate for 2 years, not contract.

I reported to SKMM earlier and maxshit told me they can't do anything.

you have the same downgrade too? from maxis one 158 to maxis one 98? yeah they can't do anything, we can port out. if they demand for contract avoidance fee, ask them to pay us coz they are the one who downgrade our plan.

boss, the first page is the free 3gb for all maxis one user. I have called them and verify with them, my package now is maxis one 98 which will soon upgrade from 1gb to 5gb. the issue is not with the amount of data, but the way they do it - its more of like scamming - downgrade your plan without informing, and quietly change your plan without your knowledge. is this acceptable?

It seems that u're stuck with Maxis one 98 for the next 2 years

if thats the case, i will definitely not settle for it. Why a consumer not allowed to downgrade their plan when in contract and the provider can simply downgrade a consumer plan? i will report it. this is pure scam and step on a consumer's right.

It is clearly stated in their agreement. And in Malaysia we dont have Unfair Contract Terms Act such as in England and Singapore

No sportify etc for plan below 100

its more of like being cheated. At first u were offered MOP 158/188, then after 2 months MASHIT silently downgrade the plan to MOP 98!!!! without informing!!!!! HOPING that nobody will notice i guess. i don give a shit about 1 gb, 5gb or 10gb. The problem is they SCAM us to stay by signing contract and then silently downgrade the PRESIGNED contract!!!!

The offer was made thru phone. They didn't read out each terms and conditions to us. So technically, it is obvious that we accept the offer without reading the terms and conditions and they had agreed to provide their service without the terms and conditions.

One more thing, why the so called new package is 1GB + 4GB, etc. They want to let you know that you package is only 1GB and the 4GB is promotional. Once thing settle down and telco war ended, maxis can simply remove the promotional 4GB anytime they want and they know clearly you won't port out anymore. Cunning move by maxis.

LOL

saw this thread and i quickly checked my MaxisApp

same here downgraded from 158 to 98 and i agreed on a 2 year contract on OnePlan158 with 5gb data, etc.

what happens to the contract now? knn

Legally the contract voided. The contract is tied to MOP158 and NOT MOP98

that's why i'm told.. now waiting for them to reply whether i'm still tied to a contract for MOP98 or not

that's why i'm told.. now waiting for them to reply whether i'm still tied to a contract for MOP98 or not

already got cheaper offer,then now want to take the chance to get 20gb for rm68 when Maxis upgrades MOP for other existing customers
greedy

It is not we are greedy but maxis is stupid. There is no reason for them to downgrade the 'special discount' MOP158 and MOP188 users to MOP98 with some perks. They should remain the MOP158 and MOP188 for 'special discount' user and create new MOP158A and MOP188A for their loyal customer to enjoy the upgraded data. Doing this way, the 'special discount' users can't complain and water fish customers are happy.

if we're going to tribunal im joining..

reported to SKMM d. Reference no. 1165/04/16

It's not that I want the fucking extra 7gb but i SIGN UP for MOP 158, how can they downgrade my plan just like that? Its like u sign up for unifi 100mbps with offer then after 2 months they downgrade ur plan to 30mbps. U very happy?????

I'm waiting MAXIS to respond to my complain as well.

check your previous maxisApp screenshot if you still have it, check whether it's MaxisOne 5gb or maxisoneplan158(not that i know how it looks like)

If it's MaxisOne 5gb, it makes sense for them to downgrade you to MOP98 for 5gb

Got screenshot. It stated clearly "MaxisONE plan 188"

at the end u are still getting same quota and price.
just a name difference , lower plan doesn't make u inferior.
chill

Yes i agree , they made a mistake again , pity them.
they should've mentioned in the beginning saying promo plans are not eligible for data upgrades as the plan they got is already very competitive

Maxis rating is going down everyday

maxis really have bad reputation now

If you buy a Civic with special offered price but they give you City with all sort of add on accessories so the price is same. You still got 4 wheels, got car seats, etc.

Now you tell me is the same or not?

u better watchout, they can withdraw the additional 4gb as it is deem as bonus and not supposingly to provide u under the contract u sign up for

should say like this
both are city
they sell u full spec at discounted price
now change to lowest spec but dealer add everything and accessories for u

or

u order mcchicken set at ala carte price
but now they change to
selling u ala carte but free fries and coke

then now those who had set at ala carte price , want extra fries and coke again , because they claim that everyone who has the burger are supposed to get equal treatment and therefore entitled it , technically its correct but practically it can't work since u already bought set at discounted price.

This post has been edited by hown: Apr 22 2016, 12:03 AM

well ur analogy makes sense. however you're missing 1 thing.

honda city - they add all the accesories except 1 thing is still missing

mc chicken - they did not give the 'toy' that comes with it.

in MOP158's case, they should also include spotify premium and that data share plan thingy.

MOP98, doesnt have free spotify premium and data share plan.

So if Maxis downgrade special MOP158 customers, they are actually taking some of the benefits those special customers are entitled to.

very honest my a**, i dah kena con sama sellkom so i want use other telco apart from sellkom and maxiss

digi also same.

this thread become quite.....

I will report this to Skmm.

CS called based on my yesterday complaint, quite effective when they said new 5 days to retrieve the recorded conversation. She said i will stay at MOP98 but with 9GB (free 4GB as long as I stayed in the plan) but i have to pay for spotify premium. Blasted her again, i told her what i need is 7GB (if they want to give extra, I will be thankful), unlimited calls and sms and spotify premium with 15GB streaming with RM88 for 2 years. She still can't fulfilled the spotify so i told her, as fas as I'm concerned, I'm still subcribe to MOP188 plan with RM100 rebate. Maxis system had been illegally migrate me to MOP98 which I will not accept. Ask her to lodge a complaint again, she said the outcome will be the same. I told her, then I will lodge my complaint everyday. One i have enough complaint reference, i will go to SKMM and tribunal court. If spotify is given, then all issues will end as simple as that. I told her, u give me 9GB also useless as I already find it hard to finish the 8GB now. Let see what will happened next.
I know I being difficult but I'm exercising my right as consumer.

Good!

Had the same case with TS, MOP 158 turned into MOP 98, spotify not included anymore.
Called CS, they said MOP158 shown initially in apps was just a header for 5GB data...wth.

Right now i'm seeing my data in maxis apps as follow:
1)Free 3GB (45 days)
2)Free 4GB monthly ( I suppose this bundle together with 1GB previously)
3)MaxisOne 5GB

if you accept the offer,the offer become RM88 with 9gb data?

This post has been edited by JayChouYEE: Apr 22 2016, 02:28 PM

I think the MaxisOne 5GB just refreshed today,so should be 22th april.How about the start date for the Free 4GB monthly?

Yes

This cannot be right, as I'm sure they would have told you it's MOP158 with RM90 rebate when you agreed. You should ask for the recording of the call when you agreed to the contract.